Wallboard Messages; Introduction; Accessing The Message Screen - Nortel CC MIS Getting Started Manual

Release 5.2

Wallboard Messages

Introduction

Wallboards are LED message boards that are mounted on the walls of an
ACD group office. Supervisors use wallboards to notify agents of ACD sta-
tistical information and administrative information. Supervisors construct
messages to suit their needs, define what messages are to be displayed, and
define time frames for displaying messages. Messages consist of text and
variable information such as Queue Statistics display formula results.
Users with Spectrum wallboards can send multi-color messages and multi-
ple line text format (depending on model of wallboard).

Accessing the message screen

The Wallboard Message Definition screen allows supervisors to define the
actual messages that are displayed on the wallboard.
steps
Access Wallboard Message Definition
Basic steps for defining and displaying messages on the wallboard are:
1. Define the message(s) using Wallboard Message Definition screen.
2. Define the display(s) using Wallboard Display Definition screen.
3. Send messages to wallboard using Wallboard Run Table screen.
CC MIS Getting Started Guide (297-2671-175)
1. From the CC MIS Main window, select Displays /
Messages.
2. The Wallboard Message Definition screen is
displayed.
CC MIS
CC MIS
Wallboard Messages
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