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Captaris Resources
Captaris Corporate Headquarters
10885 NE 4th Street, Suite 400
Bellevue, WA 98004
Phone: +1(425) 455-6000
Fax: +1(425) 638-1500
www.captaris.com
Technical Support
To qualify for tech support, your FaxPress must be registered with Captaris. Visit the
Captaris Technical Support web site for more information.
Technical support is available by phone from 5 a.m. to 5 p.m. Pacific Standard Time (PST).
Phone: +1(520) 320-7070
For efficient resolution, please be ready to provide the following information to the Captaris
technical support representative who answers your call:
Company name, phone number, pager/cell phone number, email address & fax
number
The type and model number of your unit
The unit's 8-digit serial number, printed on a label on the bottom of the unit.
The version number of the FaxPress software you are using.
The version number of the unit's firmware.
The version number of the network software you are using (e.g., NetWare 3.12.)
The network topology (e.g., Ethernet).
The name and version numbers of the email system and clients you are using.
A description of the problem or its symptoms.
Web Site
The Captaris web site provides a point of departure for a variety of information.
Information regarding the following topics is available fromthe Captaris web site:
FaxPress Server Hardware and Software
Sending, Receiving and Managing Faxes
Captaris Internet Faxing (CIF)
Email Integration
Network Integration
Automatic Routing and PBX Integration
FaxPress Administrator Guide
Admin Guide > Introducing the FaxPress
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