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Problem Determination Procedures (POPs)
The problem determination procedures {PDP)s assist the user in isolating solid failure
problems such as no power or a displayed error code.
If you are logged on to the host system, record all of the information that identifies the
problem, log off the system (hold down the Ctrl and Alt keys and then press Backspace) and
turn the Xstation power Off.
Find the symptom in the following table that best describes the problem and take the
indicated action. If the problem persists, record all of the information that identifies the
problem and go to the appropriate "Recommended Action (RA)" on page 3-7.
Symptom
Action
RA
Power Problem
Check that the Xstation power cable is 1
- The power-on light does not come on, or plugged into the Xstation and to a outlet
comes on but does not stay on.
that has proper power
- The fan is not running.
- The display remains blank with no
audible beep.
Error Code Displayed
-Proceed to "Error Analysis" on page 3-3.
-
- The Xstation stops with one or more error
codes displayed on either the POST or
LAN Statistics Screen and two short
beeps may sound.
Display Problem
Check the following:
1
- The Xstation beeps once or twice, and
1. If this is a new installation, verify that
the display remains blank, unreadable, the system jumpers are at their factory
rolling, out of focus, and so forth.
setting shown on page 1-16.
- One long and two short beeps sound.
2.
The display power cable is plugged into
- The characters on the screen are the
the display and to an outlet that has proper
wrong size.
power.
- The colors displayed are not normal.
3. The display signal cable is not damaged
and properly attached.
4. The display power switch was in the On
position and the display controls are
adjusted (Refer to "Using Displays" on
page
2-5.)
Other Hardware Problems
Check all the cables to assure they are
1
- No beep sounds
securely attached and not damaged. For
- Any other combination of beeps other
more problem diagnoses, go to
than the normal one short beep.
"Diagnostics" to test the terminal and
- Four minutes have elapsed and the LAN check the error counts.
Communications stopped.
- Any other hardware problem.
Software Problems
If the 0000 code appears in field
5
of TFTP
2
- Stops with any LAN communicated text on the LAN Statistics Screen, you can
"Cannot load X server code",
assume that the hardware is functional.
"Server Halted", ....
For more assurance go to "Diagnostics"
- LAN statistics screen appeared, but the and select the tests desired. Assure that
login screen fails.
you have sufficient display processor
- An intermittent problem occurs on one
memory for your application.
application or command only.
3-2
Setup and Operator Guide
~.
~.
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