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You are responsible to remove and control funds contained in a Machine. IBM will service a Machine
containing funds only when you cannot open the cash container. If so, you will remove the funds as soon
as the container is, or can be, opened.
IBM will render a Repair or Exchange Type of Service only when you present a failing machine to IBM.
Under a Repair Type of Service, IBM will provide remedial maintenance to restore the Machine to good
working order. IBM may also provide preventive maintenance based on the specific needs of the Machine
as determined by IBM. IBM may also lubricate, adjust and replace parts when IBM considers it necessary.
IBM will install parts, which may be used parts, on an exchange basis. IBM will acquire title to the
replaced parts. You are responsible to remove or protect all programs, data and removable storage media
before IBM repairs the Machine.
Under an Exchange Type of Service, IBM will provide an exchange machine which may not be new but
will be in good working order. You will acquire title to it at the time of exchange. IBM will acquire title to the
failing machine at the time of exchange. IBM reserves the right to verify that a failing machine is
acceptable for exchange. You are responsible to remove all non-IBM parts, options, alterations and
attachments before you present a failing machine for exchange. You give up all rights to any such items
not removed. You will not present IBM a failing machine for exchange which is defaced, altered, in need of
a repair not included in warranty service, or damaged beyond repair. IBM will inspect the failing machine
to determine if the failing machine is in such condition. If so, IBM will nullify the exchange and each party
will return to the other the machine or machine element in its possession. You will ensure that a failing
machine is free of any encumbrances at the time you present it to IBM under an Exchange Type of
Service.
The Period of Warranty Service is 24 hours a day, 7 days a week for IBM On-Site Types of Service. The·
Period of Warranty Service for all other Types of Service is the normal business hours of the IBM
designated location.
If you request, and IBM provides, an On-Site Type of Service in place of the Type of Service then in effect,
you shall pay IBM's then generally available charge for the service provided.
Warranty service does not assure uninterrupted operation of this Machine.
During the Warranty Period, IBM will control and install engineering changes IBM determines to be
applicable to this Machine. You may, by providing notice subject to IBM's written confirmation, elect to
have only IBM designated mandatory engineering changes installed on this Machine.
TYPES OF SERVICE
IBM On-Site Repair (lOR)
IBM will provide warranty service for the failing machine at your location.
IBM On-Site Exchange (IOE)
IBM will 1) deliver the exchange machine to your location, 2) disconnect the failing machine, 3) connect
the exchange machine, 4) verify its operation, and 5) remove the failing machine from your location.
Customer On-Site Exchange (COE)
IBM will have an exchange machine delivered to your location. You will 1) disconnect the failing machine
and prepare it for shipment to IBM, 2) connect the exchange machine, and 3) verify its operation. You will
follow IBM's instructions regarding shipment of the failing machine to IBM. IBM will pay the shipment
expense.
Z125-3744-02 8/89
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