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IBM Models 5 Service Manual

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IBM AnyPlace Kiosk 4838
Planning, Installation, and Service Guide
for Models 5xx, 7xx, and 9xx
GA27-4369-01

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Summary of Contents for IBM Models 5

  • Page 1 IBM AnyPlace Kiosk 4838 Planning, Installation, and Service Guide for Models 5xx, 7xx, and 9xx GA27-4369-01...
  • Page 3 IBM AnyPlace Kiosk 4838 Planning, Installation, and Service Guide for Models 5xx, 7xx, and 9xx GA27-4369-01...
  • Page 4 Note Before using this information and the product it supports, read the information in IBM Safety Information — Read This First, GA27-4004, and Appendix C, “Notices”. November 2008 This edition applies to the IBM AnyPlace Kiosk 4838 and to all subsequent releases and modifications until otherwise indicated in new editions.

  • Page 5: Table Of Contents

    . 24 Configuring the COM (communication) ports . . 70 Additional security (access door screws) . . 25 Using the IBM diagnostics for POS systems and peripherals package . 71 Chapter 3. Mounting the IBM AnyPlace Supported memory keys .
  • Page 6 Japanese power line harmonics compliance (RSS-210) . . 109 statement . . 93 Europe – EU declaration of conformity for IBM Japanese VCCI Council Class A statement . . 93 11 a/b/g/n wireless LAN mini PCIe adapter – Japan Electronics and Information Technology AR5BXB72 .

  • Page 7: About This Guide

    ® This guide provides information on installing and servicing the IBM Windows. Note: Throughout this document, the term IBM 4838 refers to the IBM AnyPlace Kiosk Models 5xx, 7xx, and 9xx. How this guide is organized This guide is organized as follows: v Chapter 1, “Introducing the IBM AnyPlace Kiosk”...
  • Page 8 This site contains additional information that is gathered from field experience, and not available when this document was developed. IBM AnyPlace Kiosk 4838...

  • Page 9: Accessibility

    Accessibility Accessibility features help a user who has a physical disability, such as restricted mobility or limited vision, to use the IBM AnyPlace Kiosk successfully. Here is a high-level list of the accessibility features: v All controls are located on the front of the system in easy reach.
  • Page 10 IBM AnyPlace Kiosk 4838...

  • Page 11: Summary Of Changes

    Summary of changes This edition of the IBM AnyPlace Kiosk 4838 Planning, Installation and Service Guide or Models 5xx, 7xx, and 9xx includes the following updates:. September 2011 Updates to the USB hot plugging guidelines. November 2008 Updates for this release include the following:...
  • Page 12 IBM AnyPlace Kiosk 4838...

  • Page 13: Chapter 1. Introducing The Ibm Anyplace Kiosk

    Chapter 1. Introducing the IBM AnyPlace Kiosk The AnyPlace Kiosk is part of the IBM portfolio of self-service and POS solutions. Ultra-compact, the kiosk is an all-in-one integrated unit that delivers a dynamic interactive experience virtually anyplace with flexible point of sale capability.

  • Page 14: Models And Features

    This section describes the model numbering and optional features. Administrative models and other models that represent different service repair options are not listed. See your IBM representative for a complete list. The model scheme is as follows: 4838-XYZ. Indicates the screen size: 5 for 15 inch, 7 for 17 inch, and 9 for 19 inch...
  • Page 15 Capability for a customer supplied security screw to increase security of access doors Modular Screwdriver access for the following: servicing v ExpressCard ease v Hard disk drive v Memory DIMMs v Wireless card v Flash drive v Scanner v Servicing the system Chapter 1. Introducing the IBM AnyPlace Kiosk...

  • Page 16: Optional Features

    Introducing the IBM AnyPlace Kiosk Optional features Table 3. IBM AnyPlace Kiosk hardware options Option Description AnyPlace POS Hub Enables connection of USB (5 V, 12 V and 24 V) peripherals and a cash drawer Mass storage 3.5" Serial Advanced Technology Attachment (SATA) II, 80 GB...

  • Page 17: Mounting Options

    LEDS to easily help isolate a failing component or condition. An LED represents a specific action to correct the indicated problem. See “Using the diagnostic processor” on page 64. You can obtain a USB memory key-based diagnostic package for your IBM AnyPlace Kiosk from the IBM Retail Store Solutions Web site: www.ibm.com/ solutions/retail/store/support/.

  • Page 18: Supported Operating Systems

    Windows Embedded for Point of Sale (WEPOS) v Windows XP Service Pack (SP) 2 or higher Windows Vista Business For guidance on installing any of the previous operating systems, see the IBM AnyPlace Kiosk Operating Systems Installation Guide, GA27-4371. IBM AnyPlace Kiosk 4838...

  • Page 19: Environmental Requirements

    Input voltage and current 100–240 V, 50–60 Hz, 1.4 A max: Input to power supply Calling for service When you call IBM for warranty information or service, be sure to have the following information available: v Machine type/model v Serial number You can locate this information on the left side of the front bezel, or the rear side of the unit.
  • Page 20 IBM AnyPlace Kiosk 4838...

  • Page 21: Chapter 2. Installing The Ibm Anyplace Kiosk

    Chapter 2. Installing the IBM AnyPlace Kiosk This section describes procedures for setting up the IBM AnyPlace Kiosk product. You should be familiar with the rear doors and connectors of the IBM 4838 before you begin the installation steps. © Copyright IBM Corp. 2007, 2008...

  • Page 22: Rear View

    Installing the IBM AnyPlace Kiosk Rear view Figure 3 shows the rear view of the AnyPlace Kiosk. Figure 3. Rear view showing access doors, mounting holes, attachment holes Hard drive door with captured screw Side door allows access to memory slots, flash drive, Light-Path LEDs, wireless card, and CMOS jumper.

  • Page 23: Connectors

    VGA output Scanner Ethernet RS 232 connectors (2X) Headphone USB port Power button: Green indicates power and amber indicates a hardware fault. LCD brightness control buttons: minus - and plus + Bottom cover Chapter 2. Installing the IBM AnyPlace Kiosk...

  • Page 24: Installation Steps

    Note: Be sure to route the cables through the tabletop mount before connecting to the unit. 3. Install the IBM 4838 on your mounting option: tabletop (see “Tabletop mount” on page 21) or wall (see “Wall mount” on page 23) or the third-party VESA mount instructions.

  • Page 25: Retaining The Cables

    I/O cable. The head of the cable tie should be at the bottom of the bottom cover U-slot. 3. Adjust the cable so that the cable tie is on the I/O connector side of the bottom cover. Chapter 2. Installing the IBM AnyPlace Kiosk...

  • Page 26: Installing The Options

    Installing the IBM AnyPlace Kiosk Installing the options The design of the IBM 4838 allows you to install the options without removing the external cover. Table 7 describes the components and the respective access door. Table 7. Components and doors...

  • Page 27: Installing The Msr

    The excess MSR cable should be placed in the MSR/USB cable cover area. 8. Close and latch the MSR/USB cable cover. Installing the flash drive Follow these instructions to install the flash drive. Chapter 2. Installing the IBM AnyPlace Kiosk...
  • Page 28 Installing the IBM AnyPlace Kiosk Figure 8. Removing the side access door 1. Loosen the captured screw on the side access door ( A in Figure 8) and slide out in the direction shown to remove. IBM AnyPlace Kiosk 4838...
  • Page 29 2. Press the flash drive down onto the connector ( F in Figure 9) and support post ( G ), and latch it into place. 3. Replace the side door by tightening the captured screw. Note: Do not overtighten the screw. Chapter 2. Installing the IBM AnyPlace Kiosk...

  • Page 30: Attaching The Ibm Anyplace Pos Hub

    The hub provides power for the I/O devices as well as the IBM AnyPlace Kiosk. Note: Standard USB (5V) devices can be hot plugged into any USB port on an IBM system unit. If the hot plugged device does not function properly, try unplugging and reattaching the device to resolve the issue.
  • Page 31 4. Power on IBM AnyPlace Kiosk and the AnyPlace POS Hub is automatically powered on. Note: Plugs F and G in Figure 11 must remain connected while the IBM AnyPlace Kiosk and hub are powered on. Removing the USB hub ( E ) will shut off the kiosk.

  • Page 32: Installing The Hard Drive

    Installing the IBM AnyPlace Kiosk Installing the hard drive Follow these steps to install a hard drive: Figure 12. Opening the HDD door 1. Loosen the captured screw ( C in Figure 12) to remove the HDD door. 2. Locate the slot and brackets and fully insert the hard drive until the hard drive is latched into place.

  • Page 33: Mounting Instructions

    Note: Do not over tighten the screw Mounting instructions You can choose between a tabletop, wall mount, or a third party mount. Tabletop mount This section describes how to install the AnyPlace Kiosk on a tabletop mount. Chapter 2. Installing the IBM AnyPlace Kiosk...
  • Page 34 See picture 2 in Figure 14 3. Remove the base cover and upper cover. 4. Route and connect the cables to the IBM 4838. 5. Retain the cables (see “Retaining the cables” on page 13).

  • Page 35: Wall Mount

    The following notes will assist you during powering on: Notes: 1. Your new IBM AnyPlace Kiosk ships with a control button cover. The purpose of the control button cover is to limit access to the control buttons. This feature is especially desirable if the system is located in a public environment. Install this part after you power on and adjust the image.

  • Page 36: Installing The Control Button Cover

    2. Plug the appropriate power cord into the AC power adapter (see “Power cords” on page 79) and then into an electrical outlet. 3. Power on the IBM 4838 using the power button ( L in Figure 15). The 4838 power indicator light will initially appear green.

  • Page 37: Additional Security (Access Door Screws)

    Screw head type: Pan head, button head, cheese head, or similar Screw head/washer outside diameter: 6 mm max Screw head/washer total height: 3 mm max Washer type: Flat washer or none at all Screw material: Steel with an electrically conductive plating Chapter 2. Installing the IBM AnyPlace Kiosk...
  • Page 38 Installing the IBM AnyPlace Kiosk IBM AnyPlace Kiosk 4838...

  • Page 39: Chapter 3. Mounting The Ibm Anyplace Kiosk To The Wall

    AC power outlet. The method of mounting must be able to support the combined weight of the IBM 4838 plus the suspended weight of all the cables to be attached to the system. Use the following methods for mounting your system: ©...

  • Page 40: Selecting The Location

    Mounting the IBM AnyPlace Kiosk to the wall Mounting to hollow walls v Method 1: Wood surface – A minimum wood thickness—38 mm (1.5 in.) by 28 cm (11 in.)—of high, construction-grade wood is recommended. Note: This method provides the most reliable attachment of the unit with little risk that the unit will come loose or require ongoing maintenance.

  • Page 41: Wall Mount Plate Mounting Options

    If the wall mount plate is not securely attached to the wall, the unit might fall and be damaged, and can cause injury to others. Chapter 3. Mounting the IBM AnyPlace Kiosk to the wall...

  • Page 42: Mounting To Hollow Walls

    Mounting the IBM AnyPlace Kiosk to the wall There is a wide variation of types of wall construction, age and condition. After reviewing the conditions on site, the installer must make the final judgment as to the suitability of the existing wall material to determine if additional bracing or supports are required.
  • Page 43 Do not use soap or other lubricant on the screws during installation. See “Fastener types” on page 33 fastener descriptions and pictures at the end of this section for more information. Chapter 3. Mounting the IBM AnyPlace Kiosk to the wall...

  • Page 44: Mounting To A Concrete Or Brick Wall

    Mounting the IBM AnyPlace Kiosk to the wall Table 9. Securing the wall mounting plate to a drywall surface. This figure shows wood screws ( A ); however, other types of screws ( B ) can be used. Wood screw Size: #12 or 5.5 mm nominal thread diameter...

  • Page 45: Fastener Types

    Self-Drilling Drywall Toggle Bolt Lag Screw Screw size: #8 or 4-mm nominal Screw size: 6.3 mm (1/4-in.) or thread diameter nominal thread diameter Length: 2.5 in. or 60-mm minimum Chapter 3. Mounting the IBM AnyPlace Kiosk to the wall...
  • Page 46 Mounting the IBM AnyPlace Kiosk to the wall IBM AnyPlace Kiosk 4838...

  • Page 47: Chapter 4. Removing And Replacing Frus

    Chapter 4. Removing and replacing FRUs Note: Procedures in this section should be performed by qualified service personnel. © Copyright IBM Corp. 2007, 2008...

  • Page 48: Reviewing The Ibm Anyplace Kiosk Assembly

    Removing and replacing FRUs Reviewing the IBM AnyPlace Kiosk assembly Figure 19 on page 37 summarizes the field replaceable parts of the IBM 4838 assembly. The part number associated with each FRU is located in Appendix A, “Field-replaceable units.” IBM AnyPlace Kiosk 4838...
  • Page 49 Bottom cover Control buttons Card, control HDD assembly Speakers Antenna top/gray Antenna side/black Antenna top/white LCD shield LCD assembly Front assembly MSR hole plug Figure 19. Exploded view of the IBM AnyPlace Kiosk assembly Chapter 4. Removing and replacing FRUs...

  • Page 50: Before You Begin

    Before you begin Always practice safety first. Before removing the rear cover (or performing any removal procedures), follow these steps: 1. Power off. 2. Remove the power cable. 3. Place the unit on a sturdy surface. IBM AnyPlace Kiosk 4838...

  • Page 51: Removing The Rear Cover

    2. Remove the unit from the VESA mount (tabletop, wall, or third party). 3. If installed, remove the MSR. Place the IBM 4838 face down on a sturdy surface. 4. One captured screw secures the rear cover to the unit. Locate and loosen this screw (see H in Figure 3 on page 10) .
  • Page 52 4. Remove the two screws ( S ) that hold the backlight inverter card ( T ). 5. Remove card to access and detach the two or four LCD backlight cables. 6. Lift the card to remove. 7. To replace, reverse this procedure. IBM AnyPlace Kiosk 4838...

  • Page 53: Removing The Hard Disk Drive Assembly

    “Electrostatic discharge” on page 94. Follow these steps to remove the hard disk drive assembly: 1. Switch off the power to the IBM AnyPlace Kiosk. Unplug the power cord from the external power source. 2. Remove the hard drive door by loosening the captured screw (see Figure 12 on page 20).

  • Page 54: Removing The Hard Disk Drive Fan Assembly

    Removing the hard disk drive fan assembly To remove and replace the HDD fan assembly, follow these steps: 1. Switch OFF the power to the IBM AnyPlace Kiosk. Unplug the power cord from the external power source. 2. Remove the rear cover as described in “Removing the rear cover” on page 39.

  • Page 55: Removing The Cpu Fan Sink Assembly

    “Electrostatic discharge” on page 94. Follow these steps to remove the CPU fan sink assembly: 1. Switch OFF the power to the IBM AnyPlace Kiosk. Unplug the power cord from the external power source. Figure 24. Removing the CPU fan sink assembly 2.

  • Page 56: Removing The Processor

    Note: Locate the processor after you remove the CPU fan sink assembly. To remove the processor, follow these steps: 1. Switch OFF the power to the IBM AnyPlace Kiosk. Unplug the power cord from the external power source. 2. Follow the instructions described in “Removing the CPU fan sink assembly” on page 43.

  • Page 57: Removing The Scanner And Scanner Window

    Figure 26. Removing the scanner 1. Remove the unit from the VESA mount (tabletop, wall or third party). 2. From the rear of the IBM AnyPlace Kiosk, open the cable cover using the two, one-quarter turn latches. See Figure 5 on page 12.
  • Page 58 3. Remove the scanner window, taking note of the window orientation. Note: Avoid touching the inside of the scanner window so as not to leave dust or finger prints. 4. To replace, reverse the previous procedure. IBM AnyPlace Kiosk 4838...

  • Page 59: Removing The Cable Covers

    Removing and replacing FRUs Removing the cable covers Follow these steps to remove and replace the cable covers: 1. Open the covers as described in “Opening the cable covers” on page 12. Figure 28. Removing the hinge pin 2. Remove the hinge pin ( A in Figure 28) that holds both the MSR/USB cover and the main cable cover by rotating it downward, then sliding it to the right.

  • Page 60: Locating And Resetting The Cmos Jumper

    Locating and resetting the CMOS jumper Follow these steps to locate and reset the CMOS jumper: 1. Switch OFF the power to the IBM AnyPlace Kiosk. Unplug the power cord from the external power source. 2. Attention: Establish personal grounding before touching this unit. See “Electrostatic discharge”...

  • Page 61: Removing The Memory Card

    “Electrostatic discharge” on page 94. Follow these steps to remove the memory card: 1. Switch OFF the power to the IBM AnyPlace Kiosk. Unplug the power cord from the external power source. 2. Loosen the captured screw holding the side access door.
  • Page 62 Note: If you need more clearance to remove the memory card, remove the rear cover (see “Removing the rear cover” on page 39.) 4. To replace the memory card, reverse these steps. Note: Do not over tighten the side door screw. IBM AnyPlace Kiosk 4838...

  • Page 63: Changing The Battery

    Note: The coin cell system board battery is a Lithium Manganese Dioxide battery. Follow these steps to change the battery: 1. Switch OFF the power to the IBM AnyPlace Kiosk. Unplug the power cord from the external power source. 2. Remove the rear cover as described in “Removing the rear cover” on page 39.
  • Page 64 Removing and replacing FRUs Figure 32. Location of the flash drive 2. Locate the flash drive connector ( F in Figure 32) and lift up to remove the plug-in flash drive. IBM AnyPlace Kiosk 4838...

  • Page 65: Removing The System Board

    “Electrostatic discharge” on page 94. Follow these steps to remove the system board: 1. Switch OFF the power to the IBM AnyPlace Kiosk. Unplug the power cord from the external power source. 2. Remove the rear cover as described in “Removing the rear cover” on page 39.
  • Page 66 IBM AnyPlace Kiosk BIOS update diskette or memory key c. IBM AnyPlace Kiosk Light-Path update diskette or memory key. Note: All of these required items are available on the IBM RSS support site: http://www.ibm.com/solutions/retail/store 1) Create the IBM RSS diagnostic memory key as described by the RSS support site.

  • Page 67: Removing The Front Cover/Touch Assembly

    Follow these steps to remove the front cover/touch assembly: Figure 34. Removing the front cover/touch assembly 1. Switch OFF the power to the IBM AnyPlace Kiosk. Unplug the power cord from the external power source. 2. If installed, remove the MSR (see “Installing the MSR” on page 15).
  • Page 68 See Figure 35. Disconnect the touch cable by moving the connector lever to the open position and lifting out the cable. Note: See the Open and Locked connector lever positions shown in Figure 34 on page 55. IBM AnyPlace Kiosk 4838...

  • Page 69: Removing The Speakers

    Removing the speakers Follow these steps to remove the speakers: 1. Switch OFF the power to the IBM AnyPlace Kiosk. Unplug the power cord from the external power source. 2. Follow the steps in “Removing the front cover/touch assembly” on page 55 to remove the front assembly.

  • Page 70: Removing The Control Card

    The control card contains the infrared presence sensor and the LED housing. Follow these steps to remove the control card: 1. Switch OFF the power to the IBM AnyPlace Kiosk. Unplug the power cord from the external power source. 2. Remove the front assembly as described in “Removing the front cover/touch assembly”...

  • Page 71: Removing The Lcd

    Removing the LCD Follow these steps to remove the LCD: 1. Switch OFF the power to the IBM AnyPlace Kiosk. Unplug the power cord from the external power source. 2. Follow the instructions in “Removing the front cover/touch assembly” on page...

  • Page 72: Removing The Tabletop Mount Cover Sets

    LCD. Remove the LCD from the LCD shield. 7. To replace the LCD, reverse this procedure. Removing the tabletop mount cover sets To remove the cover set for the tabletop mount, follow these steps: IBM AnyPlace Kiosk 4838...
  • Page 73 Removing and replacing FRUs Figure 39. Removing the stand cover set 1. Tilt the upper portion of the mount so that it is 90 degrees (perpendicular) to the base of the mount. 2. Remove the upper cover ( A ) by pulling on the two finger grips on the bottom at the far left and right sides ( B in Figure 39) in the direction shown.
  • Page 74 Removing and replacing FRUs IBM AnyPlace Kiosk 4838...

  • Page 75: Chapter 5. Diagnosing Problems And Troubleshooting

    3. Click Go. Preliminary checklist When you power on the IBM AnyPlace Kiosk, the system performs a power-on self-test (POST). When the power LED stops blinking, POST is complete. If multiple beeps occur, perform the following steps to diagnose the problem.

  • Page 76: Using The Diagnostic Processor

    Memory A memory DIMM in the system Test the memory DIMM with the failed the POST memory test. IBM Retail Store Solution diagnostic to ensure that it is not defective. If defective, replace. Information An event has occurred and is...

  • Page 77: Using The System Event Log Viewer

    Diagnosing problems and troubleshooting Table 12. Diagnostic processor LEDs (continued) Component or process Conditions when blinking Action Amber Hardware failure light The hardware failure light is combined with the system power LED power that is located on the front of the system. When any one of LEDs 2 indicator through 6 illuminate, then the green power LED becomes inactive and the yellow hardware failure light illuminates.
  • Page 78 4. Follow the prompts on the screen to view events or to clear the system event log. Notes: 1. All saved events can be viewed. 2. Events are logged by event date: most recent to oldest. 3. If the event log reaches its capacity, the oldest events are deleted. IBM AnyPlace Kiosk 4838...

  • Page 79: Troubleshooting Other Hardware Conditions

    Diagnosing problems and troubleshooting Troubleshooting other hardware conditions Condition description Resolution The power indicator on the front of the unit 1. Ensure that the 4838 is powered on by is off. depressing the power button on the terminal. Note: When the system is off but is connected to a receptacle, the power LED will blink very slowly.

  • Page 80: Using The Cmos Setup Utility

    1. Ensure that the video mode is set for 1024 x 768 (15 inch models), or 1280 x 1024 (17 and 19 inch models). 2. Run the diagnostics. See “Using the IBM diagnostics for POS systems and peripherals package” on page 71.
  • Page 81 Diagnosing problems and troubleshooting Figure 43. CMOS Setup Utility main window Standard CMOS features This menu provides basic functions, like setting the time and date. It also provides basic information, such as BIOS version, Ethernet MAC address, memory size, and system serial number.

  • Page 82: Restoring The Default Cmos Settings

    Use the CMOS Setup Utility to configure the default I/O address and the IRQ. If you make modifications, ensure that each port uses a unique I/O and IRQ value. Using default values is highly recommended. IBM AnyPlace Kiosk 4838...

  • Page 83: Using The Ibm Diagnostics For Pos Systems And Peripherals Package

    2. Access the IBM Retail Store Solutions Web site at: www.ibm.com/solutions/ retail/store/support. 3. Select Support on the left side of the panel, then select IBM AnyPlace Kiosk. 4. Next, select Models 5xx, 7xx, and 9xx Downloads. 5. Download the update program to a temporary location on the PC’s hard-disk drive.

  • Page 84: Supported Memory Keys

    2. Access the IBM Retail Store Solutions Web site at: www.ibm.com/solutions/ retail/store/support. 3. Select Support on the left side of the panel, then select IBM AnyPlace Kiosk. 4. Next, select Models 5xx, 7xx, and 9xx Downloads. 5. Extract the self-extracting USB memory key image to a USB memory key.
  • Page 85 BIOS, and the POST message appears at each boot up. Using the xFlash utility The xFlash utility is available for the IBM AnyPlace Kiosk Models 5xx, 7xx, and 9xx and supports the following operating systems: v Windows 2000 Professional...

  • Page 86: Cleaning The Touch Screen

    Always spray the cleaner on a clean cloth and then wipe the screen. Cleaning solutions containing abrasives,acids,ammonia or chlorine may damage the screen or plastic housing. 2. Wipe gently across the surface. 3. Allow a few minutes for the surface to dry before using. IBM AnyPlace Kiosk 4838...

  • Page 87: Appendix A. Field-Replaceable Units

    Appendix A. Field-replaceable units © Copyright IBM Corp. 2007, 2008...

  • Page 88: Assembly 1: Ibm Anyplace Kiosk 4838

    Field-replaceable units Assembly 1: IBM AnyPlace Kiosk 4838 IBM AnyPlace Kiosk 4838...
  • Page 89 Assembly 1: (continued) Asm– Part Index Number Units Description 1–1 44V0723 1 Door kit, cable cover (includes both door assemblies, hinge pin, quarter-turn latches) –2 44V0728 1 Cover, extended ExpressCard cover | | | | –3 44V0758 1 Door, HDD (includes plastic, metal, screw, retainer; all assembled) –4 44V0757 1 Door assembly, side (includes side access door with flat mini-door assembled and...
  • Page 90 – 44V0713 1 VESA adapter plate, tabletop mount – Miscellaneous – 57P4231 1 AC power adapter – 90X9640 1 MSR test card (3 track) – 44V0726 1 System unit hardware kit (screws, ties, and so on.) IBM AnyPlace Kiosk 4838...

  • Page 91: Power Cords

    Field-replaceable units Power cords Table 13. Power cords. Unless otherwise indicated, all cords are 2.5 meter. FRU P/N Country 39M4953 Argentina, Paraguay, Uruguay 39M4957 Anguilla, Antigua and Barbuda, Aruba, Bahamas, Barbados, Belize, Bermuda, Bolivia, Canada, Cayman Islands, Costa Rica, Columbia, Cuba, Dominican Republic, Ecuador, El Salvador, Guam, Guatemala, Haiti, Honduras, Jamaica, Mexico, Micronesia (Federal States of), Netherlands Antilles, Nicaragua, Panama, Peru, Philippines (HV use), Saudi Arabia, Thailand, Turks and...
  • Page 92 Field-replaceable units IBM AnyPlace Kiosk 4838...

  • Page 93: Appendix B. Product Dimensions

    Appendix B. Product dimensions This section provides a summary of the product dimensions by LCD size. Product and peripheral summary Table 14. IBM AnyPlace Kiosk dimensions and weights Product Height Width Depth Weight System with 15 325.6 mm (12.82 368.6 mm (14.51 72.8 mm (2.87...
  • Page 94 Product dimensions 93.30 48.00 38.55 Ø 3.80 16.90 127.00 166.20 22.30 16.20 Figure 44. AC power adapter wall-mount bracket IBM AnyPlace Kiosk 4838...

  • Page 95: 15-Inch Models

    Product dimensions 15-inch models 46.8 37.3 15.0 43.2 Scanner Extended length 48.2 ExpressCard 81.7 Cover 63.2 190.5 14.4 52.8 71.1 66.3 113.5 Button cover Figure 45. 15-in. system unit with features 121.40 LCD Center 433.84 433.65 438.32 393.87 286.64 31.46 145.52 129.18 62.12...
  • Page 96 M4 screw for mounting 72.80 368.59 15.00 40.12 33.62 33.45 185.09 6.50 15.00 13.41 69.32 84.24 147.04 141.77 120.28 325.64 100.00 6.50 77.17 6.50 31.95 50.90 15 LCD Center 100.00 344.39 Figure 48. 15-in. system unit without features IBM AnyPlace Kiosk 4838...

  • Page 97: 17-Inch Models

    Product dimensions 17-inch models 46.8 42.8 43.2 Scanner 88.3 123.3 66.1 Extended length ExpressCard 190.5 Cover 52.8 71.1 66.3 130.3 Button cover 60° Figure 49. 17-in. system unit without features 112.44 LCD Center 475.25 474.54 429.06 479.94 307.15 148.83 40º 130.79 20º...
  • Page 98 401.98 78.30 44.55 56.60 46.43 38.95 201.93 5.51 110° 77.01 77.01 31.84 168.13 6.50 28.96 149.45 169.11 367.53 100.00 6.50 97.68 31.63 49.20 17 LCD Center 100.00 340.18 Figure 52. 17 in system unit with features IBM AnyPlace Kiosk 4838...

  • Page 99: 19-Inch Models

    Product dimensions 19-inch models 22.7 46.8 47.3 11.9 43.2 Scanner 119.1 154.0 66.1 Extended length ExpressCard Cover 190.5 52.8 71.1 Button 149.7 66.3 cover 60° Figure 53. 19 in. system unit with features 106.23 LCD Center 510.77 504.76 506.01 455.33 322.29 66.78 151.54...
  • Page 100 M4 Screw for Mounting 46.26 440.64 82.80 87.36 34.49 221.38 6.50 43.35 70.35 70.35 6.50 183.75 49.17 51.28 181.73 206.53 398.53 12.83 100.00 6.50 31.39 49.20 19 LCD Center 100.00 340.18 Figure 56. 19 in. system unit without features IBM AnyPlace Kiosk 4838...

  • Page 101: Appendix C. Notices

    Consult your local IBM representative for information on the products and services currently available in your area. Any reference to an IBM product, program, or service is not intended to state or imply that only that IBM product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any IBM intellectual property right may be used instead.
  • Page 102 Information concerning non-IBM products was obtained from the suppliers of those products, their published announcements or other publicly available sources. IBM has not tested those products and cannot confirm the accuracy of performance, compatibility or any other claims related to non-IBM products.

  • Page 103: Electronic Emission Notices

    Properly shielded and grounded cables and connectors must be used in order to meet FCC emission limits. IBM is not responsible for any radio or television interference caused by using other than recommended cables and connectors or by unauthorized changes or modifications to this equipment.

  • Page 104: Industry Canada Class A Emission Compliance Statement

    In solch einem Fall ist der Abstand bzw. die Abschirmung zu der industriellen Störquelle zu vergröβern." Anmerkung: Um die Einhaltung des EMVG sicherzustellen sind die Geräte, wie in den IBM Handbüchern angegeben, zu installieren und zu betreiben. Australia and New Zealand Attention: This is a Class A product.

  • Page 105: Chinese Class A Warning Statement

    Chinese Class A warning statement Attention: This is a Class A product. In a domestic environment this product may cause radio interference, in which case the user may be required to take adequate measures. Japanese Electrical Appliance and Material Safety Law statement Japanese power line harmonics compliance statement Japanese VCCI Council Class A statement...

  • Page 106: Taiwanese Class A Warning Statement

    Taiwanese Class A warning statement Taiwan contact information IBM Taiwan Product Service Contact Info: IBM Taiwan Corporation 3F, No 7, Song Ren Road, Taipei Taiwan Telephone: 0800-016-888 Cable ferrite requirement All cable ferrites are required to suppress radiated EMI emissions and must not be removed.

  • Page 107: Product Recycling And Disposal

    (TI) que reciclen responsablemente sus equipos cuando éstos ya no les sean útiles. IBM dispone de una serie de programas y servicios de devolución de productos en varios países, a fín de ayudar a los propietarios de equipos a reciclar sus productos de TI.

  • Page 108: Battery Return Program

    United States, go to www.ibm.com/ibm/environment/ products/battery.shtml or contact your local waste disposal facility. In the United States, IBM has established a return process for reuse, recycling, or proper disposal of used IBM sealed lead acid, nickel cadmium, nickel metal hydride, and other battery packs from IBM equipment.

  • Page 109: For The European Union

    For proper collection and treatment, contact your local IBM representative. This notice is provided in accordance with Royal Decree 106/2008 of Spain: The retail price of batteries, accumulators and power cells includes the cost of the environmental management of their waste.

  • Page 110: Flat Panel Displays

    Trademarks The following are trademarks of International Business Machines Corporation in the United States or other countries, or both: AnyPlace Kiosk(tm) AnyPlace POS Hub(tm) DB2 Universal Database IBM and the IBM logo PS/2 SureMark SurePoint SurePOS Wake on LAN WebSphere Microsoft, Windows, Windows NT, and the Windows logo are trademarks of Microsoft Corporation in the United States, other countries, or both.

  • Page 111: Appendix D. Safety Information

    Appendix D. Safety information Danger Before you begin to install this product, read the safety information in IBM Safety Information – Read This First, GA27-4004. This booklet describes safe procedures for cabling and plugging in electrical equipment. Gevaar Voordat u begint met de installatie van dit produkt, moet u eerst de veiligheidsinstructies lezen in de brochure Veiligheidsinstructies –...
  • Page 112 Diese Veröffentlichung beschreibt die Sicherheitsvorkehrungen für das Verkabeln und Anschlieβen elektrischer Geräte. Vigyázat Mielôtt megkezdi a berendezés üzembe helyezését, olvassa el a IBM Safety Information – Read This First, GA27-4004, könyvecskében leírt biztonsági információkat. Ez a könyv leírja, milyen biztonsági intézkedéseket kell megtenni az elektromos berendezés huzalozásakor illetve csatlakoztatásakor.
  • Page 113 Safety information Fare Før du begynner å installere dette produktet, må du lese sikkerhetsinformasjonen i Sikkerhetsinformasjon – Les dette først, GA27-4004, som beskriver sikkerhetsrutinene for kabling og tilkobling av elektrisk utstyr. Perigo Antes de iniciar a instalação deste produto, leia as informações de segurança Informações de Segurança –...
  • Page 114 Safety information GA27-4004 GA27-4004 IBM AnyPlace Kiosk 4838...
  • Page 115 Safety information GA27-4004 GA27-4004 GA27-4004 GA27-4004 GA27-4004 GA27-4004 Appendix D. Safety information...
  • Page 116 Safety information IBM AnyPlace Kiosk 4838...

  • Page 117: Appendix E. Kiosk Notices

    Figure 57. AnyPlace Kiosk Class 2 laser notices Class 2 laser notices CAUTION: This product contains a class 2 laser. Do not stare into the beam. CUIDADO: Este produto contém um laser Classe 2. Não olhe em direção ao raio. (C029) © Copyright IBM Corp. 2007, 2008...
  • Page 118 Dieses Produkt enthält einen Laser der Klasse 2. Niemals direkt in den Laser-strahl blicken. (C029) Avvertenza: Questo prodotto contiene un laser di Classe 2. Non fissare il fascio laser. (C029) ADVARSEL: Dette produktet inneholder en laser i klasse 2. Ikke stirr inn i laserstrålen. (C029) IBM AnyPlace Kiosk 4838...

  • Page 119: Regulatory Notice For Ar5Bxb72 Ibm 802.11N Wireless Lan Mini Pci-Express Adapter

    The radiated output power of the Wireless LAN Mini-PCI Card authorized for use in the IBM 4838 Anyplace Kiosk is far below the FCC radio frequency exposure limits. Nevertheless, the IBM 4838 Anyplace Kiosk shall be used in such a manner that the potential for human contact during normal operations is minimized.

  • Page 120: Thailand 802.11Bg Wireless - Allowed Frequencies And Output Power

    Also, any tampering with the internal antenna will void the FCC certification and your warranty. Refer to the Appendix: Electronic Emission notices in the User Manual for more detail. Thailand 802.11bg wireless - Allowed frequencies and output power IBM AnyPlace Kiosk 4838...

  • Page 121: Canada - Industry Canada (Ic) Low Power License-Exempt Radio Communication Devices (Rss-210)

    Exposition des êtes humains aux champs radioélectriques (RF) (CNR-102) Le IBM Anyplace Kiosk 4838 computers utilise des antennes intégrales à faible gain qui némettent pas un champ électromagnétique supérieur aux normes imposées par le Ministére de la santé canadien pour la population. Consultez le Safety Code 6 sur le site Web du Ministére de la santé...

  • Page 122: Europe - Eu Declaration Of Conformity For Ibm 11 A/B/G/N Wireless Lan Mini Pcie Adapter - Ar5Bxb72

    Nařízení 1999/5/ES. Undertegnede Atheros Communications, Inc. erklærer herved, at følgende udstyr IBM 802.11 a/b/g/n wireless LAN mini PCI adapter overholder de væsentlige krav og øvrige relevante krav i direktiv 1999/5/EF. Hierbij verklaart Atheros Communications, Inc. dat het toestel IBM 802.11 a/b/g/n wireless LAN mini PCI adapter in overeenstemming is met de essentiële eisen en de andere relevante bepalingen van richtlijn 1999/5/EG.
  • Page 123 802.11 a/b/g/n wireless LAN mini PCI adapter est conforme aux exigences essentielles et aux autres dispositions pertinentes de la directive 1999/5/CE. Par la présente, Atheros Communications, Inc. déclare que ce IBM 802.11 a/b/g/n wireless LAN mini PCI adapter est conforme aux exigences essentielles et aux autres dispositions de la directive 1999/5/CE qui lui sont applicables.
  • Page 124 802.11 a/b/g/n wireless LAN mini PCI adapter v skladu z bistvenimi zahtevami in z drugimi ustreznimi določili Direktive 1999/5/EC. Por medio de la presente Atheros Communications, Inc. declara que el IBM 802.11 a/b/g/n wireless LAN mini PCI adapter cumple con los requisitos esenciales y cualesquiera otras disposiciones aplicables o exigibles de la Directiva 1999/5/CE.
  • Page 125 Euroopan talousalueella ja Sveitsissä. Avis important: Appareil réseau radi o IBM 802.11 a/b/g/n wireless LAN mini PCI adapterà faible puissance fonctionnant dans la bande 2,4/5 GHz en intérieur et en environnement priv é ou professionnel dans l'EEE et en Suisse.
  • Page 126 EGP in Švici Aviso importante: Producto de LAN de radio IBM 802.11 a/b/g/n wireless LAN mini PCI adapter de baja alimentación en funcionamiento en la banda de 2,4/5 GHz para el uso interior en entornos privados y de trabajo en EEA y Suiza.
  • Page 127 Kiosk notices Appendix E. Kiosk notices...
  • Page 128 Kiosk notices Croatia - wireless certification documents IBM AnyPlace Kiosk 4838...
  • Page 129 Kiosk notices Appendix E. Kiosk notices...
  • Page 130 Kiosk notices IBM AnyPlace Kiosk 4838...

  • Page 131: Glossary

    (I) (A) (4) The location in the storage of a computer where data is circuit. (1) A logic device. (2) One or more conductors stored. through which an electric current can flow. © Copyright IBM Corp. 2007, 2008...
  • Page 132 (1) Any part of a network other than an diagnostics. Modules or tests used by computer users attaching device, such as an IBM 8228 Multistation and service personnel to diagnose hardware problems. Access Unit. (2) Hardware or software that is part of a functional unit.
  • Page 133 HID. See human interface devices. FCC. See Federal Communications Commission. hot pluggable. Refers to a hardware component that feature. A part of an IBM product that may be can be installed or removed without disturbing the ordered separately by the customer.
  • Page 134 (3) In the IBM Store System, the logical link providing two-way communication of data from one network node to one or more other network nodes.
  • Page 135 message. (1) An arbitrary amount of information specific function or informing the operator of a specific whose beginning and end are defined or implied. (2) A condition within the system, such as an error condition. group of characters and control bit sequences option.
  • Page 136 A complete set of such records processing unit and may contain devices such as disk may form a file. and diskette drives. (2) In an IBM Personal Computer, the unit that contains the processor circuitry, read-only repeater. A device that amplifies or regenerates data...
  • Page 137 terminal. In data communication, a device, usually equipped with a keyboard and a display, that is capable of sending and receiving information. till. A tray in the cash drawer of the point-of-sale terminal, used to keep the different denominations of bills and coins separated and easily accessible.
  • Page 138 IBM AnyPlace Kiosk 4838...

  • Page 139: Index

    23 cards supported operating systems 6 backlight inverter card 39 electronic emissions notices 91 IBM diagnostics for POS systems and control card, removing 58 Australia and New Zealand 92 peripherals package 71 characteristics and weight by model, China 93...
  • Page 140 CMOS settings 70 end of life disposal 95 update flash BIOS 72 retaining the cables 13 IBM 89 URL, support 71 reviewing the IBM AnyPlace Kiosk safety information 99 using the xFlash utility 73 assembly 36 running diagnostics and troubleshooting 68...

  • Page 141: Part Number Index

    44V0750 1– 44V0751 1– 44V0752 1– 44V0753 1– 44V0754 1–8 44V0756 1–11 44V0757 1–4 44V0758 1–3 44V0759 1–10 44V0760 1–28 44V0761 1–28 44V0762 1–28 44V0763 1–18 44V0764 1–18 44V0765 1–18 44V0766 1–16 44V0769 1–27 © Copyright IBM Corp. 2007, 2008...
  • Page 142 IBM AnyPlace Kiosk 4838...
  • Page 143 IBM business partner, or your authorized remarketer. When you send comments to IBM, you grant IBM a nonexclusive right to use or distribute your comments in any way it believes appropriate without incurring any obligation to you. IBM or any other organizations will only use the personal information that you supply to contact you about the issues that you state on this form.
  • Page 144 IF MAILED IN THE UNITED STATES BUSINESS REPLY MAIL FIRST-CLASS MAIL PERMIT NO. 40 ARMONK, NEW YORK POSTAGE WILL BE PAID BY ADDRESSEE IBM Corporation Retail Store Solutions Information Development Dept. ZBDA P. O. Box 12195 RESEARCH TRIANGLE PARK NC 27709-9990...
  • Page 146 GA27-4369-01...

This manual is also suitable for:

Models 7Models 9Anyplace kiosk 4838 model 9 series

Table of Contents