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Customer Carry-In Repair (CCR)
You will 1) deliver the failing machine to an IBM designated location, 2) pick up the machine or machine
element, following any repairs, and take it to your location, 3) connect it, and 4) verify its operation.
In place of such delivery and pickup, you may ship the failing machine, prepaid, in the original shipping
container, or equivalent, to an IBM location designated to receive such shipment. Following any repairs,
IBM will ship the machine or machine element to your location, prepaid, within the United States or Puerto
Rico.
Customer Carry-In Exchange (CCE)
You will 1) deliver the failing machine to an IBM designated location, 2) pick up the exchange machine
and take it to your location, 3) connect it, and 4) verify its operation.
In place of such delivery and pickup, you may ship the failing machine, prepaid, in the original shipping
container, or equivalent, to an IBM location designated to receive such shipment. Following receipt of the
failing machine, IBM will ship the exchange machine to your location, prepaid, within the United States or
Puerto Rico.
You are responsible for risk of loss of, or damage to, the Machine during the period such Machine is in
transit to and from IBM. However, IBM is responsible for risk of loss of, or damage to, 1) IBM-owned
Machines and/or 2) a Machine owned by other than IBM while in IBM's possession or in transit from IBM
to you by an IBM-selected carrier whose charges IBM prepays. In addition, IBM is responsible for loss or
damage due to IBM's negligence.
ADDITIONAL PROVISIONS FOR FEATURES AND MODEL CONVERSIONS
IBM's warranty for each feature addition or model upgrade requires that the machine on which such
addition or upgrade is installed meets certain conditions. The machine must 1) be at a proper
engineering-change level, 'as IBM determines, 2) be the specific serial-numbered machine for which you
ordered such addition or upgrade, and 3) have been modified only with changes obtained from IBM
specifically for that serial-numbered machine. If these conditions are not met, IBM will attempt to install a
non-CSU feature addition and/or model upgrade on the machine. If such attempt results in a correctly
functioning machine, this Statement will apply. If such attempt results in an incorrectly functioning
machine, upon your request, IBM will remove the feature addition and/or model upgrade and restore the
machine to its prior condition. In such case, IBM will invoice you IBM's generally available charges,
including travel expenses. If the feature addition or model upgrade did not involve the removal of parts
which became IBM's property, such feature addition or model upgrade remains your property. If the
feature addition or model upgrade involved the removal of parts which became IBM's property, such
feature addition or model upgrade becomes IBM's property and the restored parts become your property.
IBM will provide a three-month parts warranty for additional parts supplied by IBM for a feature removal,
model downgrade or reinstallation of a previously purchased feature or model conversion.
ADDITIONAL PROVISIONS FOR MACHINE ELEMENTS AND ACCESSORIES
A machine element, which you separately purchased, or an accessory has a three-month Warranty Period
unless IBM specifies a longer duration. During the Warranty Period, you will remove any such machine
element or accessory which fails in normal use. You will then ship it, prepaid, to the IBM location
designated to receive such shipment. IBM will repair or replace, at its option, such machine element or
accessory. IBM's shipment to you will be prepaid within the United States or Puerto Rico.
TRAVEL EXPENSE
There will be no additional charge for travel expense associated with warranty service except when the
site at which the Machine is located is inaccessible to the IBM service representative by both private
automobile and scheduled public transportation.
Z125-3744-02 8/89
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