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• Toner on prints made immediately after clearing a paper jam may be insufficiently fused and may
smudge. Make test prints until smudges no longer appear.
• Do not forcefully remove jammed paper, as it may tear. Torn pieces remaining inside the machine
will cause further jams and possibly damage the machine.
• Paper jam can cause pages to be lost. Check your print job for missing pages and reprint any
pages that did not print out.
Removing jammed paper from Tray 1
If "Internal Misfeed", "Misfeed: Tray 1", or "Misfeed: Tray 2" appears on the display, follow the
procedure below to remove it.
The following example explains the removing procedure for the standard paper tray (Tray 1).
1.
Pull tray 1 halfway out, and check for jammed paper. If there is jammed paper, remove it
carefully.
2.
Carefully slide tray 1 back in until it stops.
3.
If paper is loaded in the bypass tray, remove the paper.
4.
Close the bypass tray.
5.
Push the side button to open the front cover, and then carefully lower it.
DYG288
DYH062
Removing Paper Jams
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Troubleshooting
