Juniper AP45 Deployment Manual page 81

NOTE: Selecting Questions/Other will open a search box and redirect you to available
documentation and resources related to your issue. If you cannot resolve your issue by using
the suggested resources, click I still need to create a ticket.
5. Enter a ticket summary, and select the sites, devices, or clients that are impacted.
If you are requesting an RMA, select the impacted device.
6. Enter a description to explain the issue in detail.
Provide the following information:
• The MAC address of the device
• The exact LED blink pattern seen on the device
• The system logs from the device
NOTE: To share device logs:
a. Navigate to the Access Points page in the Juniper Mist portal. Click the impacted device.
b. Select Utilities > Send AP Log to Mist in the top right corner of the device page.
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