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Troubleshoot a Juniper Access Point
IN THIS SECTION
Status LED Blink Patterns | 49
Troubleshoot AP Claiming Issues | 60
Troubleshoot Access Point Disconnection Issues | 61
Read this topic to learn how you can troubleshoot issues on your access point (AP) without opening a
support ticket. You can use the status LED on your AP to determine some of the issues—for example,
connectivity issues.
Here are some basic steps that you can perform to troubleshoot the AP:
• Check the LED blinking pattern to identify possible errors. See
49.
• Check whether the AP is receiving power from the switch.
• Check whether the connected switch can learn the MAC address of the AP.
• Check whether the AP works correctly by using a different cable and different switch port.
• Verify that the required ports are open on the firewall. See
For issues related to claiming an AP, see
For issues related to AP disconnection, see
61.
If you are still unable to resolve the issue, raise a support ticket. See
instructions on how to raise a support ticket.
Status LED Blink Patterns
A Juniper Access Point (AP) has one multicolor status LED that indicates various states as described in
No Link
Title.
"Status LED Blink Patterns" on page
Firewall
"Troubleshoot AP Claiming Issues" on page
"Troubleshoot Access Point Disconnection Issues" on page
Configuration.
60.
Create a Support Ticket
for
49
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