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• The MAC address of the AP
• Details of the purchase order for the AP
The support team will release the AP after verifying the details.
Troubleshoot Access Point Disconnection Issues
Table 13 on page 61
lists the LED behavior when issues cause an access point (AP) to disconnect from
the network.
Table 13: Troubleshoot AP Disconnection Issues
LED Color
Blink Pattern
Off
Issue
The AP is not receiving
power.
Steps to Troubleshoot
1. Check whether the
switch port connected
to the AP learns the
MAC address of the
AP.
2. Check the power logs
on the AP to verify
that PoE is enabled on
the switch port.
3. Check whether the
switch is supplying
power to the AP.
Change the cable and
the switch port to see
whether the AP
powers on.
4. If you have a working
AP, swap it with the
faulty AP. Check
whether the issue
persists.
NOTE: If your APs are
already installed and
you cannot swap any
AP, skip this step.
61
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