Juniper AP12 Deployment Manual
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Juniper AP12 Deployment Manual

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Juniper AP12 Access Point Deployment
Guide
Published
2023-09-29

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Summary of Contents for Juniper AP12

  • Page 1 Juniper AP12 Access Point Deployment Guide Published 2023-09-29...
  • Page 2 The Juniper Networks product that is the subject of this technical documentation consists of (or is intended for use with) Juniper Networks software. Use of such software is subject to the terms and conditions of the End User License Agreement ("EULA") posted at https:/ /support.juniper.net/support/eula/.

  • Page 3: Table Of Contents

    Mount the AP12 on a Single-Gang Junction Box | 16 Mount the AP12 on a Double-Gang Junction Box | 17 Connect an AP12 to the Network and Power It On | 18 Rename a Juniper Access Point in the Mist Portal | 20...
  • Page 4 Reset an Access Point to the Factory-Default Configuration | 25 Troubleshoot Troubleshoot a Juniper Access Point | 28 Status LED Blink Patterns | 28 Troubleshoot AP Claiming Issues | 39 Troubleshoot Access Point Disconnection Issues | 40 Contact Customer Support | 53...

  • Page 5: About This Guide

    About This Guide Use this guide to install, manage, and troubleshoot the Juniper® AP12 High-Performance Access Point. After completing the installation procedures covered in this guide, refer to the Juniper Mist™ Wi-Fi Assurance documentation for information about further configuration.

  • Page 6: Overview

    C HAPTER Overview AP12 Access Point Overview | 2 AP12 Components | 4...

  • Page 7: Ap12 Access Point Overview

    AP12 provides real-time network insights and asset location services without the need for battery-powered BLE beacons and manual calibration. The AP12 provides maximum data rates of 1200 Mbps in the 5-GHz band and 575 Mbps in the 2.4-GHz band.
  • Page 8 • AP12-US (United States only) • AP12-WW (Outside of United States) NOTE: Juniper products are manufactured in accordance with electrical and environmental regulations specific to certain regions and countries. Customers are responsible for ensuring that any regional or country-specific SKUs are only used in the specified authorized area. Failure to do...

  • Page 9: Ap12 Components

    Benefits of AP12 Access Points • Compact size with multiple Ethernet ports—You can install and integrate the AP12 into the existing infrastructure easily because of its wall-plate form factor. You can use the Ethernet ports on this compact AP to connect multiple devices simultaneously.
  • Page 10 Table 1: AP12 Components Component Description ETH1/PSE 10/100/1000Base-T RJ-45 port Functions as a Class 2 Power over Ethernet (PoE) output port if you provide 802.3at PoE input on the ETH0 port ETH2 10/100/1000BASE-T RJ-45 port ETH3 10/100/1000BASE-T RJ-45 port PASS THRU...
  • Page 11 Figure 3: Status LED on the AP12...

  • Page 12: Requirements And Specifications

    C HAPTER Requirements and Specifications AP12 Specifications | 8 Power Requirements for AP12 | 9...

  • Page 13: Ap12 Specifications

    AP12 Specifications Table 2 on page 8 lists the specifications for the AP12 access point. Table 2: Specifications for AP12 Parameter Description Physical Specifications Dimensions 3.93 in. (100 mm) x 5.91 in. (150 mm) x 1.57 in. (40 mm) Weight 1.32 lb (0.6 kg)

  • Page 14: Power Requirements For Ap12

    Power Requirements for AP12 The AP12 requests 12.9 W to provide wireless only functionality. The AP12 requires 802.3at power when you use the PoE out functionality. The AP can provide 7 W of PoE out. If you don't need to use PoE out, the AP can operate with full functionality using 802.3af power.

  • Page 15: Installation And Configuration

    Claim a Juniper Access Point | 11 Mount the AP12 Access Point | 15 Connect an AP12 to the Network and Power It On | 18 Rename a Juniper Access Point in the Mist Portal | 20 Assign an Access Point to a Site | 22...

  • Page 16: Claim A Juniper Access Point

    Claim an AP Using the Mist AI Mobile App | 13 You need to claim an access point (AP) to be able to manage the AP from the Juniper Mist cloud. You'll need a claim code or an activation code to claim an AP. You can claim an AP by using one of the following methods: •...

  • Page 17: Claim An Ap Using A Web Browser

    • To claim multiple APs, you'll need to use an activation code. When you purchase multiple APs, we provide you with an activation code along with your PO information. Claim an AP Using a Web Browser You can onboard a single AP or multiple APs using a Web browser. If you're onboarding a single AP, use the claim code or QR code located on the rear of the AP.

  • Page 18: Claim An Ap Using The Mist Ai Mobile App

    4. (Optional) Select the site to which you want to assign the AP. You can choose to assign the AP to a primary site (default) or any other site. If you want to assign the AP to a site later, clear the Assigned claimed APs to site check box. 5.
  • Page 19 The app automatically claims the AP and adds it to your site. You'll see the new AP listed under the Access Points tab. 8. Tap the AP to view its details. You can perform various tasks from the AP details screen such as renaming the AP, setting it on a floor plan, releasing an AP, or even adding a photo.

  • Page 20: Mount The Ap12 Access Point

    IN THIS SECTION Mounting Brackets for AP12 | 16 Mount the AP12 on a Single-Gang Junction Box | 16 Mount the AP12 on a Double-Gang Junction Box | 17 You can mount the AP12 either on a wall or on a desk.

  • Page 21: Mounting Brackets For Ap12

    Desktop stand that you can order separately Mount the AP12 on a Single-Gang Junction Box You can mount the AP12 on a single-gang junction box by using the wall plate bracket (APBR-WP1) that we ship along with the AP12. To mount an AP12 on a single-gang junction box: 1.

  • Page 22: Mount The Ap12 On A Double-Gang Junction Box

    3. Slide the AP onto the wall plate until the lock is engaged. Then, tighten the security screw. Video: Mount the AP12 on a Double-Gang Junction Box 1. Attach the wall plate to the double-gang junction box as shown in...

  • Page 23: Connect An Ap12 To The Network And Power It On

    • When you power on an AP, the AP obtains an IP address from the DHCP server on the untagged VLAN. • The AP performs a DNS lookup to resolve the Juniper Mist cloud URL. See Firewall Configuration specific cloud URLs.
  • Page 24 See the Juniper Mist Wireless Configuration Guide to configure your AP. NOTE: If the AP is unable to connect to the Juniper Mist cloud, you can use the status LED to troubleshoot. See "Troubleshoot a Juniper Access Point" on page...

  • Page 25: Rename A Juniper Access Point In The Mist Portal

    Rename a Juniper Access Point in the Mist Portal You can rename the APs on your network to easily identify the APs. Use the Juniper Mist portal to automate the naming of APs by using variable fields in the name format. You can optionally include the site name, MAC address of the AP, and an incremental counter value in the name.
  • Page 26 4. Enter a name on the Rename Access Points page. You can use variable options to automatically name APs. If you include the counter ([ctr] ) option, multiple APs are assigned names sequentially. You can also enter the starting value for the counter. The default counter value is 1.

  • Page 27: Assign An Access Point To A Site

    5. Click Rename APs. Assign an Access Point to a Site Access Points (APs) that you've not assigned to any site display the status as Unassigned on the Inventory page in the Mist portal. An AP in the Unassigned state doesn't indicate that it is free to be claimed in a different organization.

  • Page 28: Upgrade The Firmware On A Juniper Access Point

    Upgrade the Firmware on a Juniper Access Point IN THIS SECTION Check for AP Firmware Updates | 23 Upgrade the Firmware on an AP Manually | 24 You can upgrade the firmware on an access point (AP) either manually or automatically. With the automatic upgrade method, you can only upgrade the firmware, whereas you can use the manual process to upgrade or downgrade the firmware.

  • Page 29: Upgrade The Firmware On An Ap Manually

    Upgrade the Firmware on an AP Manually You can select either a single AP or multiple APs for firmware upgrades. NOTE: With the manual upgrade process, you can upgrade or downgrade the firmware on your AP. With the automatic upgrade process, you can only upgrade the firmware; you cannot downgrade the firmware.
  • Page 30 You can reset your access point (AP) to the factory-default configuration using the Reset button. You might need to do this when: • The current configuration on your AP fails and the AP cannot connect to the Juniper Mist cloud. • The AP is unresponsive.
  • Page 31 5. When the AP completes booting, the LED starts blinking green and yellow. This LED behavior indicates that the AP is trying to connect to the Juniper Mist cloud. The AP resets to the factory-default configuration. Here is a sample video that shows how to reset an...
  • Page 32 C HAPTER Troubleshoot Troubleshoot a Juniper Access Point | 28 Contact Customer Support | 53...
  • Page 33 If you are still unable to resolve the issue, raise a support ticket. See Create a Support Ticket instructions on how to raise a support ticket. Status LED Blink Patterns A Juniper Access Point (AP) has one multicolor status LED that indicates various states as described in No Link Title.
  • Page 34 The AP is starting to boot. Blinking green-off-yellow-off for 12 The AP is booting. seconds Blinking green and yellow for 30– The AP is connecting to the Juniper 40 seconds Mist cloud. White steadily on The AP is connected to the cloud.
  • Page 35 (Continued) Table 4: LED Blink Patterns for AP States LED Color Blink Patterns AP Status Green gradually fades to off The AP is receiving insufficient power. You can also use the Status LED for troubleshooting your AP. The following tables list the LED behavior corresponding to different types of errors.
  • Page 36 (Continued) Table 5: LED Blink Patterns for Network Connectivity Errors LEDs Blink Pattern Error Description 6 yellow No DNS Neither the static configuration nor the DHCP lease has a DNS server. 7 yellow No DNS response The AP did not receive a response to the DNS lookup.
  • Page 37 DHCP lease has a default gateway. 1 yellow, pause, 5 yellow Cloud cert invalid The cloud provided an invalid certificate during authentication. 1 yellow, pause, 6 yellow Mutual auth failed Mutual authentication between the AP and the Juniper Mist cloud failed.
  • Page 38 LEDs Blink Pattern Error Description 1 yellow, pause, 7 yellow Config fetch failed The Juniper Mist cloud is unable to push the configuration to the AP. 1 yellow, pause, 8 yellow Invalid configuration The Juniper Mist cloud provided an invalid configuration.
  • Page 39 Table 7: LED Blink Patterns for Layer 2 Tunneling Protocol (L2TP) Management Errors LEDs Blink Pattern Error Description 2 yellow, pause, 1 yellow L2TP mgmt tunnel peer The start control unreachable connection request (SCCRQ) failed and the L2TP management server is unreachable.
  • Page 40 (Continued) Table 7: LED Blink Patterns for Layer 2 Tunneling Protocol (L2TP) Management Errors LEDs Blink Pattern Error Description 2 yellow, pause, 6 yellow L2TP mgmt session config The L2TP management rejected server sent a CDN in response to ICRQ. 2 yellow, pause, 7 yellow L2TP mgmt session The L2TP management...
  • Page 41 (Continued) Table 8: LED Blink Patterns for L2TP Connectivity Errors LEDs Blink Pattern Error Description 3 yellow, pause, 4 yellow L2TP default gateway The default gateway does unreachable not send an ARP response. 3 yellow, pause, 5 yellow L2TP mgmt DNS missing The DHCP offer message does not contain any DNS servers.
  • Page 42 (Continued) Table 9: LED Blink Patterns for Boot Configuration Errors LEDs Blink Pattern Error Description 4 yellow, pause, 3 yellow Boot config failed The boot configuration failed and the AP has lost connection to the cloud. Table 10: LED Blink Patterns for Firmware and Other Errors LEDs Blink Pattern Error...
  • Page 43 Table 11: LED Blink Patterns for Proxy Server Errors LEDs Blink Pattern Error Description 6 yellow, pause, 1 yellow Proxy config invalid The proxy configuration is invalid. 6 yellow, pause, 2 yellow Empty DNS response to The AP received an proxy host lookup empty DNS response with no A (address)
  • Page 44 AP from the previous organization before claiming it in the current one. If none of the organizations have claimed the AP, contact Juniper support and submit a request to release the AP. Provide the following information in the request form:...
  • Page 45 • The MAC address of the AP • Details of the purchase order for the AP The support team will release the AP after verifying the details. Troubleshoot Access Point Disconnection Issues Table 12 on page 40 lists the LED behavior when issues cause an access point (AP) to disconnect from the network.
  • Page 46 Steps to Troubleshoot Blinking green and yellow The AP is trying to 1. Verify that the for more than 30 seconds connect to the Juniper relevant ports are Mist™ cloud but is unable open on the firewall. to connect. Firewall Configuration.
  • Page 47 (Continued) Table 12: Troubleshoot AP Disconnection Issues LED Color Blink Pattern Issue Steps to Troubleshoot "uptime": 707675.367648 3. Check the firewall logs to see whether any policy is blocking the https:/ /ep- terminator.mistsys.net /about URL. Blinking yellow two times The switch or AP is 1.
  • Page 48 (Continued) Table 12: Troubleshoot AP Disconnection Issues LED Color Blink Pattern Issue Steps to Troubleshoot Blinking yellow three The AP is unable to The AP can obtain an IP times obtain an IP address. address either through DHCP or through a static configuration.
  • Page 49 Juniper support team Troubleshooting steps for static configuration: If the AP was connected to the Juniper Mist cloud earlier, check the static configuration on the Juniper Mist portal. If the static configuration is incorrect, then the AP will not be able to connect to the Juniper Mist cloud.
  • Page 50 (Continued) Table 12: Troubleshoot AP Disconnection Issues LED Color Blink Pattern Issue Steps to Troubleshoot 3. Reset the AP to the factory-default configuration. See "Reset an Access Point to the Factory-Default Configuration" on page 4. Power on the AP.
  • Page 51 (Continued) Table 12: Troubleshoot AP Disconnection Issues LED Color Blink Pattern Issue Steps to Troubleshoot Blinking yellow four times No default gateway IP 1. Check the DHCP pool address found in the configuration to see DHCP lease or static whether the default configuration.
  • Page 52 If the default gateway field does not display an IP address, contact your DHCP server team to fix the configuration on the DHCP server. • If the default gateway field displays an IP address, contact Juniper Mist support to troubleshoot the issue.
  • Page 53 (Continued) Table 12: Troubleshoot AP Disconnection Issues LED Color Blink Pattern Issue Steps to Troubleshoot Blinking yellow five times The default gateway IP 1. Verify that the default address is configured but gateway IP address is the AP is unable to set correctly in all the connect to the default configurations on the...
  • Page 54 /all command to get the default gateway information. If the ping fails, contact your network administrator to check for issues on the wired side. If the ping succeeds but the AP still fails to connect, contact Juniper Mist support.
  • Page 55 (Continued) Table 12: Troubleshoot AP Disconnection Issues LED Color Blink Pattern Issue Steps to Troubleshoot Blinking yellow six times No DNS IP address found 1. Check the DHCP pool in the DHCP lease or configuration to see static configuration. whether the DNS server is configured.
  • Page 56 If the dns server field does not display an IP address, contact your DNS server team to fix the configuration on the DNS server. • If the dns server field displays an IP address, contact Juniper Mist support to troubleshoot the issue.
  • Page 57 The AP receives the DNS network, and try to server through DHCP but resolve the URL it cannot reach or ping terminator.mistsys.net the Juniper Mist™ cloud. to an IP address by When the AP gets an IP nslookup executing the address from the DHCP...
  • Page 58 Contact Customer Support If your access point (AP) is not working correctly, you can create a support ticket on the Juniper Mist portal. The Juniper Mist Support team will contact you to help resolve your problem. If needed, you can request a Return Material Authorization (RMA).
  • Page 59 To create a support ticket: 1. Click the ? (question mark) icon in the top-right corner of the Juniper Mist portal. 2. Select Support Tickets from the drop-down menu. 3. Click Create a Ticket in the top-right corner of the Support Tickets page.
  • Page 60 • The system logs from the device NOTE: To share device logs: a. Navigate to the Access Points page in the Juniper Mist portal. Click the impacted device. b. Select Utilities > Send AP Log to Mist in the top right corner of the device page.
  • Page 61 It takes at least 30 seconds to 1 minute to send the logs. Do not reboot your device in that interval. 7. (Optional) You can provide any additional information that may help to resolve the issue, such as: • Is the device visible on the connected switch? •...

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