Unified Messaging-Interview Service - Panasonic KX-NS700 Feature Manual

20.1.43 Unified Messaging—Interview Service
received and the caller's name has been recorded for the Caller Name Announcement feature, the name
will be announced at the end of the page.
To utilize this feature, the following settings are necessary:
1.
Assign an Intercom Paging Group to the desired Class of Service.
→ 21.1 UM Configuration—[2] Class of Service—Call Transfer—Intercom Paging Group
2.
Set "No Answer Time for Intercom Paging" to the desired setting.
→ 24.4 UM Configuration—[5-4] System Parameters—Parameters—No Answer Time for Intercom
Paging (1-30 s)
PC Programming Manual References
21.1 UM Configuration—[2] Class of Service—Call Transfer—Intercom Paging Group
24.4 UM Configuration—[5-4] System Parameters—Parameters—Intercom Paging Parameters
Feature Manual References
15.1.1 Paging
20.1.43 Unified Messaging—Interview Service
Description
Allows the Unified Messaging system to "interview" a caller by playing a series of prerecorded questions and
recording the caller's responses.
As the callers answer questions, they are recorded into an interview mailbox.
•
After a caller records the answers, the interview mailbox lights a message waiting lamp on the interview
mailbox owner's extension.
•
When retrieving the messages, the subscriber only hears the answers to the questions.
In order to use Interview service, at least one interview mailbox must be created in the system.
→ 20.1.2 UM Configuration—[1-2] Mailbox Settings—Full Setting
Callers will reach an interview mailbox when:
a.
The Incoming Call Service of a CO line or port is set to "Interview Mailbox".
→ 22.1 UM Configuration—[3-1] UM Extension / Trunk Service—Service Group—Day, Night, Lunch,
and Break Mode - Incoming Call Service
b.
The call service of a Holiday is set to "Interview Mailbox".
→ 23.4 UM Configuration—[4-4] Service Settings—Holiday Table—Service
c.
A Custom Service or Personal Custom Service option is set to transfer callers to an interview mailbox.
→ 23.3 UM Configuration—[4-3] Service Settings—Custom Service
→ 20.1.2 UM Configuration—[1-2] Mailbox Settings—Full Setting—External MSG Delivery/Auto FWD/
Personal Custom Serv—Personal Custom Service
d.
A subscriber has configured his or her mailbox so that unanswered calls are directed to the mailbox's
interview mailbox via Incomplete Call Handling, and has set Message Reception Mode to "Interview
Mode".
→ 1.6.6 Other Features—Interview Mailbox—Message Reception Mode
e.
A subscriber with a logical extension has set Message Reception Mode to "Interview Mode".
→ 1.6.6 Other Features—Interview Mailbox—Message Reception Mode
f.
A subscriber transfers the caller to an interview mailbox.
PC Programming Manual References
20.1.2 UM Configuration—[1-2] Mailbox Settings—Full Setting—Interview Mailbox
396 Feature Manual Document Version 2017-06