Panasonic KX-NS700 Feature Manual page 354

18.1.12 SVM (Simplified Voice Message)
When a call is redirected to this feature from an ICD Group using Intercept Routing—Overflow (→
10.1.5 ICD Group Features—Overflow) or Call Forwarding (FWD), the greeting message for the first
extension assigned to that ICD Group will be played, and the voice message from the caller will be recorded
in that extension's message box.
A virtual PS can be assigned as the first extension of the ICD Group. This provides the ICD Group with a
dedicated message box that is not shared with an actual extension. (→ 21.1.2 Virtual PS)
SLT Dial "*" Operation Mode
Depending on the environment, an SVM device might incorrectly detect DTMF signals from an SLT user.
SLT Dial Mode can be set through system programming so that an SLT user can avoid having incorrect
DTMF signals detected while listening to voice messages. When this setting is enabled, extension users
must dial "*" prior to dialing other numbers.
Example:
SLT Dial "*" Operation Mode setting
Disabled (Default)
Enabled
Expanding the SVM feature
SVM features are limited (e.g., only 2 channels are available; total recording time is 120 minutes). To use
richer voice messaging features (e.g., longer recording time, integration with Microsoft Outlook), use the
Unified Messaging system. (→ 20.1.1 UNIFIED MESSAGING FEATURES) You can use SVM feature and
the Unified Messaging system simultaneously.
Conditions
[General]
•
This feature will function using the preinstalled MPR card.
•
The maximum number of voice messages (not including greeting messages) that can be recorded for an
extension can be set between 1 and 100 through system programming. (Default: 10)
•
The Message button or Message/Ringer Lamp will light when an incoming call is answered by this
feature. However, if a message is not left by the caller, the light will turn off when the call has ended.
•
It is not possible to back up the SVM Log, recorded voice messages or greeting messages. If the PBX is
initialized, all this information is cleared.
•
When using the MPR card, this feature can be disabled for each extension through system programming.
This can be useful for only allowing certain users (e.g., bosses, executives, etc.) access to the limited
capacity of recorded voice messages for this feature. When this feature is disabled, all the recorded voice
messages and greeting messages for the extension will be cleared.
•
The voice messages for an extension will be cleared when the extension is checked out using the
Hospitality feature (→ 9.1.4 HOSPITALITY FEATURES). However, greeting messages will not be cleared.
•
An extension is able to receive calls even while a voice message is being recorded in that extension's
message box.
•
If an extension user tries to access this feature when it is already being accessed by two other users, the
user will hear a busy tone.
•
If an extension user tries to clear a voice message shown on the display while the message box is
already in use, the extension user will hear a notification tone.
•
Voice message recording will stop when:
a.
a caller hangs up.
b.
the recording time for the voice message reaches the preprogrammed limit. (120 seconds)
354 Feature Manual
To play back a voice message from the
beginning
Dial "1"
Dial "*" and then "1"
Document Version 2017-06