Switching Between Calls; Transferring A Held Call - Avaya 1408 Manual

Switching Between Calls

With a call on hold (fast-flashing appearance button) and another call connected (red call
appearance button), you can switch between calls by pressing the appearance button of the held
call. The current call is automatically put on hold and the previously held call is connected.
When you place a call on hold in order to make a transfer, the call is considered 'on hold pending
transfer' and is indicated by fast-flashing red and green appearance buttons.
Related links
Holding Calls on page 51

Transferring a Held Call

There are various call transfer scenarios to consider:
• Note: It is also possible to transfer a held call by starting a conference and then dropping
yourself from that conference. However, if you are the only internal user in the conference,
depending on your telephone system's configuration, dropping yourself might end the
conference.
Procedure
1. Transfer to a Held Call: If you have multiple calls on hold and you want to transfer a
connected call to one of the held calls:
a. Press Transfer and use the up and down cursor keys to highlight the desired call
appearance.
b. When you are satisfied, press Complete to transfer the call while the other held
call(s) remain on hold.
2. Transfer to a New Call: If you have calls on hold but you want to connect your current call
with a new destination:
• Press Transfer, enter the destination manually using the numerical keypad and press
Complete.
• Alternatively, press Dir to select a destination from the directory or use the Redial
option, if applicable.
3. Consult the Caller Before Transferring: If you have a destination call connected but you
wish to refer back to the originating call before completing the transfer:
a. Do NOT press Complete to transfer the destination call as in scenario #2.
b. Select the originating call ('on hold pending transfer') by pressing its call appearance
button. This places the destination call 'on hold pending transfer' so that you can
notify the originating caller.
c. With the originating call connected, you can now press Complete to connect the two
calls.
March 2023 Using 1408/1416 Phones on IP Office
Comments on this document? infodev@avaya.com
Switching Between Calls
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