Table of Contents
Advertisement
Chapter 9: Holding Calls
You can hold one or more calls.
• The held call still occupies the appearance button on which it was made or answered. A fast
flashing green lamp is used to indicate held calls.
• The caller hears music on hold. If your system does not have music on hold available, the
caller hears double-beep tones every few seconds.
• Calls that you leave on hold for too long return to your phone (when it is idle). The default
return delay is 15 seconds, but can be changed by the system administrator. Returning calls
ignore any forwarding or do not disturb settings.
• If you have more than one held call, or one held call and a connected call, pressing the Conf
soft key starts a conference between yourself and the calls.
Holding a call and parking a call are two similar actions. The table below summarizes the main
differences between parking a call and holding a call.
When used to park or hold a call...
... the call occupies an appearance button.
... the caller hears music on hold if available.
... the call can be retrieved by other users dialing a short code.
... the call recalls you automatically if your phone is idle.
... can be used with conference calls.
... can be used to start or add calls to a conference.
... the call is assigned a unique ID.
Related links
Holding Conference Calls
Holding a Call
on page 52
Taking a Call Off Hold
Switching Between Calls
Transferring a Held Call
March 2023
on page 52
on page 52
on page 53
on page 49
Using 1408/1416 Phones on IP Office
Comments on this document? infodev@avaya.com
Hold
Park
Yes
No
Yes
Yes
No
Yes
Yes
Yes
Yes
Yes
No
No
No
Yes
51
Advertisement
Table of Contents
