Related Manuals for Avaya 1400 Series
Summary of Contents for Avaya 1400 Series
- Page 1 Avaya 1400 Telephones - connected to Integral Enterprise - Installation and Maintenance Guide 16-603464 Issue 1 January 2010...
- Page 2 Information identifying Third Party Components and the Third Party Avaya, Avaya's agents, servants and employees against all claims, Terms that apply to them is available on the Avaya Support Web site: lawsuits, demands and judgments arising out of, or in connection with, http://www.avaya.com/support/ThirdPartyLicense/...
- Page 3 Avaya Web site: http:// www.avaya.com/support Federal Communications Commission (FCC) Interference Statement This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
- Page 4 1408/1416 Telephones IAM Guide January 2010...
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Page 5: Table Of Contents
Contents Chapter 1: Introduction......................7 About this guide..............................7 Intended audience............................7 Other documentation and customer support....................7 Chapter 2: Overview........................9 Overview of phone buttons and features......................9 Menu overview..............................12 Menu settings overview..........................14 Audit menu overview............................18 Barred features' list............................23 Chapter 3: Telephone installation..................29 Commissioning a telephone..........................29 Connections............................29 Telephone sockets..........................30 Plugging in the telephone........................33... - Page 6 Contents Chapter 6: Technical data......................53 Chapter 7: System Components....................55 Telephones, spare parts, labels, etc.......................55 Headsets................................59 Chapter 8: Abbreviations......................63 Index............................65 1408/1416 Telephones IAM Guide January 2010...
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Page 7: Chapter 1: Introduction
• Avaya 1408 and 1416 connected to Integral Enterprise, user guide • Avaya 1408 and 1416 connected to Integral Enterprise, walled sheet For Avaya 1400 Series telephones support, call the Avaya support number provided to you by your Avaya representative or Avaya reseller. Information about Avaya products can be obtained at the internet site mentioned above. - Page 8 Introduction For installations in which the 1416 is used without the 1151 PSU and DBM32, campus connections are acceptable: the 1416 can be located in a separate building in these cases. This restriction applies to Australian installations only. 1408/1416 Telephones IAM Guide January 2010...
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Page 9: Chapter 2: Overview
Chapter 2: Overview Overview of phone buttons and features Avaya 1408 Telephone Avaya 1416 Telephone 1408/1416 Telephones IAM Guide January 2010... - Page 10 Overview Name Description Call/Message This light flashes when you receive an incoming call. Waiting Indicator Additionally it indicates you have voicemail messages waiting. Phone Display There are 3 (1408) or 4 (1416) lines in the phone display. The phone display presents calling or called party identification, user options, and other information relevant to using the phone.
- Page 11 Overview of phone buttons and features Name Description disable that function. The function keys provide the same functions that are available in the menu. When a call number is programmed on the key press the key to dial the destination. (Partners are special destinations, see chapter Partners for more information) Hold...
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Page 12: Menu Overview
Menu overview The following table contains an overview of the menu structure of the Avaya 1400 Series telephones. The first three menu levels are shown. The menu structure shown here may differ from the actual menu structure on your telephone. Deviations from the menu overview shown here may arise due to the features used, the accessories in use and the assignment of the function keys. - Page 13 Menu overview Menu item in basic One menu level lower One menu level lower menu Weekday 1 StartTime 2 StopTime 2 Weekday 2 Call diversion key 1 Number: Call diversion key 2 Number: Partner diversion Partner diversion from my Phone Partner diversion to my Phone Partner diversion from/to...
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Page 14: Menu Settings Overview
Menu settings overview The following table contains an overview of the settings menu structure of the Avaya 1400 Series telephones. Three menu levels are shown starting with the appropriate settings submenu. Menu item in setting... - Page 15 Menu settings overview Menu item in setting One menu level lower One menu level lower menu Loudspeaker Ringing tone Alerting tone Signal tone Headset volume Select Ringer melody… Set contrast Set brightness Switch language Number and variety of languages depends on the software image loaded in the telephone Set handsfree...
- Page 16 Overview Menu item in setting One menu level lower One menu level lower menu Call pick-up 2 Going Coming Display key assignement Key beep Dial settings Anonymous call DTMF duration Direct dial Direct dest. dial Direct digit dial Refer-back dest Applications Part of group line Partner...
- Page 17 Menu settings overview Menu item in setting One menu level lower One menu level lower menu Set emergency numbers Emergency destin. SOS … Emergency destin. SOS 8 (1408) or 10 (1416) Relocate telephone Info/Service Info HW type, Refer. no, Bootstrap, Software, Load date, Protocol, Serial no.
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Page 18: Audit Menu Overview
Overview Audit menu overview The following contains an overview of the audit menu structure of the Avaya 1400 Series telephones. Menu item in audit One menu level lower Settings menu Telephone ID Hardware type ComCode Bootstrap Software Load date Protocol Serial no. - Page 19 Audit menu overview Menu item in audit One menu level lower Settings menu Copenhagen, London, Lisbon, Los Angeles, Madrid, Mexico City, Moscow, New York, Oslo, Paris, Peking, Rome, Singapore, Stockholm, Sydney, Tokyo Esc key dial tone Use MSN Call sequence GB PDIV LED flashing Name from TBook CSTA MakeCall tone...
- Page 20 Overview Menu item in audit One menu level lower Settings menu User menu Set handsfree Outg. sensitiv Inc. sensit Reverberation ti Echo comp. level Echo comp. time Attenuation le Handsfree Parameter Set Test patt. Per. signal Single pulse No signal Close Test Loop Error Counter Frame losses...
- Page 21 Audit menu overview Menu item in audit One menu level lower Settings menu Lock no. memory Features Software reset Set features MSN0: ... MSN9 MTB DAD MTB SUB Start search DAD save Save subad Barred features' list Appointments Announce ackn. Auto call div.
- Page 22 Overview Menu item in audit One menu level lower Settings menu Hold/Retrieve Hunt group Ind. emerg. call Local phone book Main phone book Priv. User Mob. Redial abroad Relocation Restrict sign. Set Acoustics Set Dble Call Set VIP Set call FWD Set call div.
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Page 23: Barred Features' List
Barred features' list Barred features' list The barred features' list enables you to bar (disable) and release (enable) features on each telephone. The following matrix indicates the respective features, which settings are possible, the predefined factory setting and additional information. Note: A barred feature cannot be assigned to a function key. - Page 24 Overview Menu item Feature Available settings Factory setting notes Barred: This menu item is not offered to the user. Callback Automatic Free: The user can use this Free callback if busy function. Barred: This menu item is not offered to the user. A callback that has already been programmed will be carried out.
- Page 25 Barred features' list Menu item Feature Available settings Factory setting notes DSS direct DSS direct call Free: The user can programme Barred call destinations DSS direct call destination keys on button modules. Barred: This menu item is not offered to the user. Ext.
- Page 26 Overview Menu item Feature Available settings Factory setting notes Set: The user cannot change an individual emergency number. Also he cannot store any new emergency numbers. However, he can dial an individual emergency call number at any time. Local phone Local phone Free: The user can use this Free...
- Page 27 Barred features' list Menu item Feature Available settings Factory setting notes Relocation Relocate ISDN Free: The user can use this Free telephone function. Barred: This menu item is not offered to the user. Set acoustics Free: The user is able to change the Free Acoustics and contrast...
- Page 28 Overview Menu item Feature Available settings Factory setting notes Set language Free: The user can use this Free language function. Barred: This menu item is not offered to the user. Set partners Partner Free: The user can use this Free function.
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Page 29: Chapter 3: Telephone Installation
Chapter 3: Telephone installation Commissioning a telephone When changing telephones, it is vital to save the customer data before shutting down the old telephone. If you wish to connect the telephone at a different location, implement the same procedure used for initial commissioning. Related topics: Connections on page 29... -
Page 30: Telephone Sockets
Telephone installation Connection with/without corded headset and DBM32 Button module: Telephone sockets In the following table you can find the connections of all wiring pins of the 4– and 8–pole telephone sockets. 1408/1416 Telephones IAM Guide January 2010... - Page 31 Commissioning a telephone UPN socket 1416 1 – NC 2 – NC 3 – NC 4 – UPN-LIA 5 – UPN-LIB 6 – NC 7 – -48V 8 – +48V UPN socket 1408 1 – NC 2 – NC 3 – NC 4 –...
- Page 32 Telephone installation 4 – GT 5 – GND 6 – RST/SYNC 7 – -48V 8 – +48V MOD socket DBM32 1 – TXD 2 – RXD 3 – RQ 4 – GT 5 – GND 6 – RST/SYNC 7 – -48V 8 –...
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Page 33: Plugging In The Telephone
TCM tool. Next steps Set Time / Partner / DSS in the Avaya Menu > Settings > Display/Acoustics> Time/Partner/ DSS. As a result the time and set up partner group are shown on the display. The telephone ID is thus initialized. The connection to the system is also be checked at this point. -
Page 34: Setting Date And Time Format
Telephone installation Setting date and time format 1. Open the audit menu. 2. Select Terminal settings. 3. Press the OK button. 4. Select Date format. 5. Press the Change softkey to select one of the following: • DD.MM.YY • MM.DD.YY •... -
Page 35: Setting Up A Pin For Outgoing External Calls
Setting up a PIN for outgoing external calls You can enter three three-digit external line codes in the audit menu. This codes are checked if the telephone is locked with a local PIN. Depending on this check a call is either executed or rejected. -
Page 36: Setting Loudspeaker Volume
10. Press the Save softkey. Setting handsfree parameter In the settings menu (Avaya Menu > Settings > Display/Acoustics > Set handsfree) handsfree operation can be set to normal, echo or muffled surrounding conditions. Each of these three settings corresponds with a parameter set. All parameter sets can be modified in the audit menu. - Page 37 Setting handsfree parameter When setting the parameters, consider the room conditions, the surrounding noises, and the type of telephone conversations (internal, local, long-distance, overseas, …) most frequently made by the respective user. 1. Open the audit menu. 2. Select Set handsfree. 3.
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Page 38: Private User Mobility
Telephone installation using the handset for connection, and take these results as the basis for setting the handsfree mode. Echo comp. level is used to compensate the signal level that is reflected from the connecting line and the opposite subscriber. 13. -
Page 39: Logging On To The Telephone
Private User Mobility * This function is protected by the same PIN as the locking function. To use PUM, this PIN have exact six digits. Related topics: Logging on to the telephone on page 39 Logging off the telephone on page 39 Logging on to the telephone 1. -
Page 40: Suppressing Specific Status Information
Telephone installation Suppressing specific status information Usually the status information shows activated call diversions in the display. Some of these status messages can be suppressed partly or totally. 1. Open the audit menu. 2. Select Show telephone status. 3. Press the OK button. 4. -
Page 41: Enabling Call List Settings
5. Press the Change softkey. 6. Press the Done softkey. Now the user can set by oneself, which kind of calls will be stored in the call list (Avaya Menu > Settings > Display call list). Using Call Center functions Before Call Center functions can be used with Avaya 1400 Series telephones some requirements must be fulfilled. - Page 42 Telephone installation 1408/1416 Telephones IAM Guide January 2010...
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Page 43: Chapter 4: Local Administrative Options
Chapter 4: Local administrative options Audit menu The default settings and authorizations for the user can be changed in the audit menu and various test procedures can be implemented. The individual menu items can be found in the chapters Audit menu overview and Barred features' list . You will need an auditor PIN to enter the Audit menu. -
Page 44: Testing The Telephone
You can test various functions. As long as a telephone is in test mode, it cannot receive any calls. Each discrete test only lasts a few seconds. 1. Press the Avaya Menu button. 2. Select Settings. 3. Press the OK button. -
Page 45: Replacing A Defective Telephone
2. Clear down all memories (Audit menu item Delete all entries). 3. Reload the old customer and phone book data, if they are available. Relocating the telephone 1. Press the Avaya Menu button. 2. Select Settings. 3. Press the OK button. - Page 46 Local administrative options The data is saved locally in the telephone. The status message Relocation prepared appears. 8. Plug the telephone in at the new location. The status message Relocation initiated appears on the idle telephone display. When the relocation is finished, Telephone relocated appears. 9.
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Page 47: Chapter 5: Accessories
Chapter 5: Accessories Accessories Accessories Information Settings on Avaya 1400 Series telephones Analogue additional devices Second handset to handset interface Set volume Settings > Display / Acoustics > Setting acoustics > Handset volume 1…8 Headset to handset interface or to Set volume Settings >... -
Page 48: About Connecting Button Module Bm32
700.469.968 BUTTON MOD FOR 1400/1500 SERIES, don't mix it up with the other model for the 1600 IP phones.) No button module can be connected to the Avaya 1408 telephone. Depending on the system, the keys can be operated as partner keys, destination keys or function keys. -
Page 49: Service Adapter
Service Adapter The purpose of the Service Adapter is to convert datastreams between a PC and a Avaya 1400 Series telephone the way that both devices can handle it. It is used to upload telephone software or transfer telephone settings from a PC to the telephone and vice versa. -
Page 50: Downloading Software With The Service Adapter
MOD socket connection cable. Additionally you need the driver TUBS3410 for the Service Adapter. The driver is either delivered on a CD included in the delivery or you can download it from the Avaya Support site. The Support link is provided in the delivery. Note: The Button Module DBM32 cannot be upgraded with the Service Adapter. -
Page 51: Headsets
Avaya digital phone (model 1403, 1408, and 1416). Headsets You can connect different cordless and corded headsets to Avaya 1400 Series telephones. Corded telephones have to be connected to the headset socket of the telephone via a HIC 1408/1416 Telephones IAM Guide... -
Page 52: About Operating Headsets
Cordless headsets are connected to the headset socket via a special "Hookswitch Control Cord" adapter cable. This are included in the delivery. The chapter system components will show you all headsets that can be used with Avaya 1400 Series telephones. -
Page 53: Chapter 6: Technical Data
Chapter 6: Technical data Table 1: 1408/1416 1408 1416 Temperature range for +4 °C to +49 °C operation Temperature range for -20 °C to +60 °C storage / transport Operating voltage 35 to 57 V polarity–dependent Power consumption Idle (backlight off): 250 mW Idle (backlight off): 250 mW Idle (backlight on): 400 mW Idle (backlight on): 400 mW... - Page 54 Technical data Table 2: Button Module DBM32 (only for 1416) Temperature range for operation +4 °C to +49 °C Temperature range for storage / transport -20 °C to +60 °C Operating voltage 35 to 57 V polarity–dependent Power consumption Idle: 250 mW Max: 700 mW Power supply Power supply via 1151C connected to 1416...
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Page 55: Chapter 7: System Components
Handset- RoHS 1600 Series Phones INSTALLATION ADD-Ons 14xx LINE CORD, 14FT, 700478399 For desktop usage of 2 WIRE, 8 POSITION 1400 series phones if JACK cord does not exist at desktop already CAT5 ETHERNET CORD 700436710 For 1603 wall-mounting (1FT) applications. - Page 56 System Components Product Material Note 1608 WALL MOUNT KIT 700415623 Includes 1 ft Ethernet cord (no function for 1400) and screws 1616 WALL MOUNT KIT 700415631 Includes 1 ft Ethernet cord (no function for 1400) and screws Power Options for 1400 TDM/digital PHONES with button modules 1151C1 Power Supply 700356447 1151C1 &...
- Page 57 Telephones, spare parts, labels, etc. Product Material Note 1600 SERIES BM32 700415599 Includes screws BOND BRIDGE - REPLACEMENT 1603 PLASTIC LABEL 700419831 Quantity = 10 pieces COVERS (10) - (covers 10 phones) REPLACEMENT 1608 PLASTIC LABEL 700415664 Quantity = 10 pieces COVERS (10) - (covers 10 phones) REPLACEMENT...
- Page 58 System Components Product Material Note 1608 PAPER DESI 700415649 25 sheets, 2 labels per LABELS - PACKAGE OF sheet. Covers 50 1608 50 LABELS (8.5" x 11") phones. 1616/BM32 PAPER DESI 700415656 25 sheets, 4 labels per LABELS - PKG OF 50 sheet.
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Page 59: Headsets
Headsets Product Material Note 1616 Sticker - Korean - 25 700457831 1608 Sticker - Korean - 25 pieces pieces 1603SW Sticker - Korean 700457849 1603SW Sticker - Korean - 25 pieces - 25 pieces 1616 Sticker - Hebrew - 700457856 1616 Sticker - Hebrew - 25 pieces 25 pieces... - Page 60 System Components Table 3: Corded headsets Product OFPOS Material Note HSG 21 #.211.054.248 4999112103 HIC cable necessary SupraElite AH450 700.413.925 HIC cable necessary SupraElite 700.413.933 HIC cable AH450N necessary HSG 24 Multiset #.211.050.101 4999112108 HIC cable necessary SupraElite AH460 700.413.941 HIC cable necessary SupraElite...
- Page 61 Headsets Product OFPOS Material Note CE ENCORE 700470602 ELITE BINRL HEADSET EURO Table 4: Cordless headsets Product OFPOS Material Note Wireless headset 700.428.220 Ringing detection AWH-65+ and signalling to the headset only via special microfon-cable Wireless headset 700.446.321 Ringing detection AWH-75N and signalling to the headset only...
- Page 62 System Components Product OFPOS Material Note AWH-65 USB 700413834 WRLS HEADSET EURO RHS ABT-35 USB62 700438559 1408/1416 Telephones IAM Guide January 2010...
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Page 63: Chapter 8: Abbreviations
Chapter 8: Abbreviations Abbreviation Description Computer Telephony Integration External Line Code Button module socket Manufacturer Serial Number Personal Identification Number Private User Mobility Terminal Configuration Manager TAPI Telephony Application Programming Interface Universal Serial Bus Very important person 1408/1416 Telephones IAM Guide January 2010... - Page 64 Abbreviations 1408/1416 Telephones IAM Guide January 2010...
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Page 65: Index
Index headsets ............... operating characteristics ........accessories ..............audit menu ............intended audience ............barred features' list ............. BM32 ................bootstrap ..............keys ................button module ............. connecting ............buttons ................. legal notices ..............loudspeaker volume ..............Call Center ..............call charge data recording .......... - Page 66 Index replacing telephone ............ Status suppressing information ........saving customer data ............TCM ................data ..............technical data ............. service adapter ............telephone Service Adapter ............ commissioning ............. downloading software .......... Time sockets ............... format ..............1408/1416 Telephones IAM Guide January 2010...