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Forward on No Answer
Forward on no answer redirect calls that have alerted your phone but have not been answered for
some reason.
• Through the phone menus, you can select which types of calls are forwarded. By default,
forwarding is applied to both your incoming internal and external calls.
• When enabled, all calls matching the settings are forwarded to the number set as the forward
on busy/no answer destination. That number can be internal or external.
• No answer is defined as having been presented to your phone for your no answer time (default
15 seconds).
• Hunt group calls are not forwarded.
• The 'forward on busy' and 'forward on no answer' options use the same forwarding destination
number. If no number is set, they use the same destination as set for 'forward unconditional.'
• If you also have voicemail enabled , if the forwarded call is still unanswered, the system
redirects the call to voicemail. Note, this is not always possible for calls that have been
forwarded to an external number.
Related links
Forward Unconditional (Status Menu)
You can clear or change your 'forward unconditional' settings through the Status menu.
Procedure
1. Press the Status soft key if shown.
• To do this during a call, press the
2. Use the cursor keys to select Forward Unconditional.
• To switch off forward unconditional, press the Off soft key.
• To change the forwarding settings, press the Details soft key.
3. Press Save.
Related links
Forwarding Calls
March 2023
on page 68
Using 1408/1416 Phones on IP Office
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PHONE key and then press the Status soft key.
Forward Unconditional (Status Menu)
69
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