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Chapter 23: Groups
Your system administrator can include you as a member of a group along with other users. Each
group has its own extension number which can be used as the destination for a call.
• When a call is made to a group, it is presented to the available group members, either one at a
time or all at the same time, until answered by one of the members.
• How long a group call rings at each group member before being presented to the next member
is controlled by the group's own settings. Hunt groups also use voicemail and have their own
settings for when an unanswered call should go to the group's mailbox. For group calls, the
hunt group's voicemail settings are used rather than your settings.
The system administrator can enable a number of hunt group menu options on your phone. Each
option is enabled for a selected hunt group or for all hunt groups of which you are a member:
• Enable/Disable Your Group Membership – When your membership of a hunt group is
disabled, you no longer receive hunt group calls for that group. You are still a member of
the group and can re-enable your membership.
• Change the Hunt Group Service Status – Each hunt group can either be in service, in
night service, or out of service. When in night service or out of service, the groups calls are
redirected to an alternate group, or to voicemail if available.
• Change the Hunt Group Fallback Destination – These menus allow you to change the
alternate groups used for the group's calls when it is in night service or out of service status.
Related links
Group Membership
Group Service Status and Fallback
Group Membership
Only the system administrator can change a group, the group members, or group settings.
However, you can be provided with options to enable or disable your group membership. While
membership to a group is disabled, you do not receive any calls for that group.
Related links
Groups
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Switching Your Group Membership On/Off (Status Menu)
Switching Your Group Membership On/Off (Features Menu)
March 2023
on page 127
on page 129
Using 1408/1416 Phones on IP Office
Comments on this document? infodev@avaya.com
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