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Table of Contents
Related Manuals for Avaya 1408
Summary of Contents for Avaya 1408
- Page 1 IP Office 9.0 1408/1416 Phone User Guide 15-601040 Issue 07e - (05 February 2014)
- Page 2 Concurrent User License (CU). End User may install and use the Software on multiple Designated Processors or one or more Servers, so long as only the licensed number of Units are accessing and using the Software at any given time. A “Unit” means the unit on which Avaya, at its sole discretion, bases the pricing of its licenses and can be, without limitation, an agent, port or user, an e-mail or voice mail account in the name of a person or corporate function (e.g., webmaster or helpdesk), or a directory entry in the administrative database utilized by the...
- Page 3 Each Product has its own ordering code. Note that each instance of a Product must be separately licensed and ordered. “Instance” means one unique copy of the Software. For example, if the end user customer or Avaya channel partner would like to install two instances of the same type of Products, then two Products of that type must be ordered.
- Page 4 Contact Avaya Support See the Avaya Support website: http://support.avaya.com for product notices and articles, or to report a problem with your Avaya product. For a list of support telephone numbers and contact addresses, go to the Avaya Support website: http://support.avaya.com, scroll to the bottom of the page, and select Contact Avaya Support.
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Page 5: Table Of Contents
Logging In/Out 5.2.3 Unpark (Status Menu) ................52 13.1 Logging In ..............95 Transferring Calls 13.1.1 Logging In on a Phone Already in Use ................95 1408/1416 Phone User Guide Page 5 IP Office 9.0 15-601040 Issue 07e (05 February 2014) - Page 6 16.2.12 Flash Hook ................129 18.12 System Alarms ..............156 16.2.13 Group BLF ................129 16.2.14 Page ................129 Short Codes 16.2.15 Park and Page ................129 1408/1416 Phone User Guide Page 6 IP Office 9.0 15-601040 Issue 07e (05 February 2014)
- Page 7 22.29 Short Codes ..............187 22.30 Small Community Network ..............187 22.31 System Administrator ..............187 22.32 System Phone User ..............187 22.33 Twinning ..............187 1408/1416 Phone User Guide Page 7 IP Office 9.0 15-601040 Issue 07e (05 February 2014)
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Page 9: Introduction
Chapter 1. Introduction 1408/1416 Phone User Guide Page 9 IP Office 9.0 15-601040 Issue 07e (05 February 2014) -
Page 11: Important Safety Information
Introduction: 1. Introduction This guide is for 1408 and 1416 phones when being used on an Avaya IP Office telephone system running in IP Office Essential Edition, Preferred Edition, Advanced Edition or Server Edition mode. 1416 Telephone 1408 Telephone 1.1 Important Safety Information Warning: This handset may pickup small metal objects such as metal pins or staples. -
Page 12: 08 Phones
1.2 '08 Phones The diagram below shows the main features of a 1408 phone. · This phone has 8 programmable buttons. · By default the first 3 buttons are used as appearance buttons for calls you make and receive. Your system administrator can configure additional appearance buttons. -
Page 13: 16 Phones
· The phone includes a handsfree speaker and microphone for operation as a handsfree speakerphone. The speaker is located under the handset. The microphone is located at the bottom right of the keypad. · The phone includes a headset socket for connection of phone headsets. 1408/1416 Phone User Guide Page 13 IP Office 9.0... -
Page 14: Button Modules
Failure to connect and restart the equipment in the correct order may cause the phone to not function correctly. · The button module used for 1416 phones is not interchangeable with that used for 1616 phones and vice versa. 1408/1416 Phone User Guide Page 14 IP Office 9.0... -
Page 15: Phone Keys
These button represent calls that you can make or receive. Feature Buttons - Those key not configured as appearance keys can be used for other functions. · 1408/1416 Phone User Guide Page 15 IP Office 9.0 15-601040 Issue 07e (05 February 2014) -
Page 16: The Phone Stand
This peg can be reversed to more securely anchor the handset when the stand places the phone in an upright position. On the 1416 and 1616 phones, the angle of the phone display can also be adjusted as shown below. 1408/1416 Phone User Guide Page 16 IP Office 9.0... -
Page 17: Labels
The action of each button is normally set by the system administrator. However you can also use the self-administer menu to select and assign actions to the buttons. 1408/1416 Phone User Guide Page 17 IP Office 9.0 15-601040 Issue 07e (05 February 2014) - Page 18 You can also use the left arrow key to switch between the Appearance menu , Features menu and Button Features menu. 1408/1416 Phone User Guide Page 18 IP Office 9.0 15-601040 Issue 07e (05 February 2014)
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Page 19: Other Menus
Visual Voice menu diagram shows a summary of the menu options. 1408/1416 Phone User Guide Page 19 IP Office 9.0 15-601040 Issue 07e (05 February 2014) -
Page 20: Phone Status Letters
· S = System Alarm If you are configured as a system administrator , an S in the phone's display indicates a system alarm 1408/1416 Phone User Guide Page 20 IP Office 9.0 15-601040 Issue 07e (05 February 2014) -
Page 21: Appearance Buttons/Menu
Those buttons that have not been configured as appearance buttons can be used as feature buttons 1408/1416 Phone User Guide Page 21 IP Office 9.0 15-601040 Issue 07e (05 February 2014) -
Page 22: Using The Appearance Menu
To access these, press the >> double-arrow soft key and select the required function. 1408/1416 Phone User Guide Page 22 IP Office 9.0 15-601040 Issue 07e (05 February 2014) -
Page 23: Call Apperance Buttons
Red off. Inaccessible The button pressed is not accessible. The call is still dialing, ringing or cannot be bridged into. Green broken flash. 1408/1416 Phone User Guide Page 23 IP Office 9.0 15-601040 Issue 07e (05 February 2014) - Page 24 The call that you made or received on the call appearance has been put on hold by the other party. Holding You have put the call on hold. 1408/1416 Phone User Guide Page 24 IP Office 9.0 15-601040 Issue 07e (05 February 2014)
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Page 25: Bridged Appearance Buttons
Green flash. Red off. Inaccessible The button pressed is not useable. The call is still dialing, ringing or cannot be bridged into. Green broken flash. 1408/1416 Phone User Guide Page 25 IP Office 9.0 15-601040 Issue 07e (05 February 2014) - Page 26 If the other user puts their call on the matching call appearance on hold, your bridged appearance will indicate the held call. You can retrieve the held call by pressing the Pickup soft key or pressing the bridged appearance button. 1408/1416 Phone User Guide Page 26 IP Office 9.0...
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Page 27: Call Coverage Buttons
The user has answered the call requiring coverage. Green on. Red off. On Hold Here The covered call has been put on hold by the call coverage button user. Green fast flash. 1408/1416 Phone User Guide Page 27 IP Office 9.0 15-601040 Issue 07e (05 February 2014) - Page 28 If the call is from another internal user and they put the call on hold, the held state is indicated. You can retrieve the call from hold by pressing the call coverage button again. 1408/1416 Phone User Guide Page 28 IP Office 9.0...
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Page 29: Line Appearance Buttons
Green flash. Red off. Inaccessible The button pressed is not accessible. The call is still dialing, ringing, routing or cannot be Green broken bridged into. flash. 1408/1416 Phone User Guide Page 29 IP Office 9.0 15-601040 Issue 07e (05 February 2014) -
Page 31: Making Calls
Chapter 2. Making Calls 1408/1416 Phone User Guide Page 31 IP Office 9.0 15-601040 Issue 07e (05 February 2014) - Page 32 If the call is external and no external line is currently available, the message WAITING FOR LINE is displayed. The display will indicate when the call is connected to the destination or to an outgoing line. 1408/1416 Phone User Guide Page 32 IP Office 9.0...
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Page 33: En-Bloc Dialing
En-Bloc Dial. 5. Use the left and right arrow keys to change the setting or use the indicated soft key. 1408/1416 Phone User Guide Page 33 IP Office 9.0 15-601040 Issue 07e (05 February 2014) -
Page 34: Call Soft Key Options
Quiet the ringer for the current alerting call. The call will continue alerting until either answered or it goes to voicemail. · Pickup Answer the call that is held or alerting another user. · ToVM Send an alerting call to your voicemail. 1408/1416 Phone User Guide Page 34 IP Office 9.0 15-601040 Issue 07e (05 February 2014) -
Page 35: Calling A Person From The Contacts List
2. Press the Call soft key or OK to call the number displayed in the call record. 1408/1416 Phone User Guide Page 35 IP Office 9.0 15-601040 Issue 07e (05 February 2014) -
Page 36: Redialling A Previous Number
Feature Button self-administer function can be used to assign a feature button as a page button using the Group Paging action. 1408/1416 Phone User Guide Page 36 IP Office 9.0 15-601040 Issue 07e (05 February 2014) -
Page 37: Withholding Your Number
Access Control Your system administrator can configure whether you can access this menu option. See Menu Access Control 1408/1416 Phone User Guide Page 37 IP Office 9.0 15-601040 Issue 07e (05 February 2014) -
Page 38: Adjust The Call Volume
HEADSET key is lit. Pressing the key again will end the call. · If the call is connected on the phone's handset, replacing the handset will end the call. 1408/1416 Phone User Guide Page 38 IP Office 9.0 15-601040 Issue 07e (05 February 2014) -
Page 39: Answering Calls
Chapter 3. Answering Calls 1408/1416 Phone User Guide Page 39 IP Office 9.0 15-601040 Issue 07e (05 February 2014) -
Page 40: Answering Another Call
1. This guide assumed that auto hold is enabled (the default). The system administrator can disable auto hold for the system, in which case calls are automatically disconnected rather than held. 1408/1416 Phone User Guide Page 40 IP Office 9.0... -
Page 41: Divert A Call To Voicemail
Access Control Your system administrator can configure whether you can access this menu option. See Menu Access Control 1408/1416 Phone User Guide Page 41 IP Office 9.0 15-601040 Issue 07e (05 February 2014) -
Page 42: Call Pickup
Pickup a call ringing a user's extension number (N). · Pickup a Group Members Call: *53*N# Pickup a call ringing the members of a group (N). This does not necessarily have to be a group call. 1408/1416 Phone User Guide Page 42 IP Office 9.0... -
Page 43: Redialling
Chapter 4. Redialling 1408/1416 Phone User Guide Page 43 IP Office 9.0 15-601040 Issue 07e (05 February 2014) -
Page 44: Redial A Call (One Mode)
10 most recent outgoing calls. 2. Press the Call soft key or OK to call the number displayed in the call record. 3. Continue in the same way as for a normal dialed call. 1408/1416 Phone User Guide Page 44 IP Office 9.0... -
Page 45: Selecting Your Redial Mode
6. Use either the Change soft key or the left or right arrow keys to change the mode. 7. When the required mode is displayed, press the Done soft key. 1408/1416 Phone User Guide Page 45 IP Office 9.0 15-601040 Issue 07e (05 February 2014) -
Page 46: View Call Details
5. Using the telephone keypad and the Bksp soft key you can edit the name and the number. 6. When the name and number are set as required, press the Save soft key. To return without saving the name and number, press the Cancel soft key. 1408/1416 Phone User Guide Page 46 IP Office 9.0... -
Page 47: Holding And Parking Calls
Chapter 5. Holding and Parking Calls 1408/1416 Phone User Guide Page 47 IP Office 9.0 15-601040 Issue 07e (05 February 2014) - Page 48 ... can be used with conference calls..can be used to start or add calls to a conference..the call is assigned a unique ID. 1408/1416 Phone User Guide Page 48 IP Office 9.0 15-601040 Issue 07e (05 February 2014)
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Page 49: Holding Calls
· You can press the >> double-arrow soft key. · Press the Pickup soft key to take the call off hold. 1408/1416 Phone User Guide Page 49 IP Office 9.0 15-601040 Issue 07e (05 February 2014) -
Page 50: Switching Between Calls
Note: If you are the only internal user in the conference, depending on your telephone systems configuration, dropping yourself might end the conference. Consult your system administrator for details. 1408/1416 Phone User Guide Page 50 IP Office 9.0 15-601040 Issue 07e (05 February 2014) -
Page 51: Parking Calls
Parks the held call using the park number dialed in place of N. · Unpark Call: *38*N# Unpark the call parked using the park number N. 1408/1416 Phone User Guide Page 51 IP Office 9.0 15-601040 Issue 07e (05 February 2014) -
Page 52: Park Using The Menu
Your system administrator can configure whether you can access this menu option. See Menu Access Control Access Control Your system administrator can configure whether you can access this menu option. See Menu Access Control 1408/1416 Phone User Guide Page 52 IP Office 9.0 15-601040 Issue 07e (05 February 2014) -
Page 53: Transferring Calls
Chapter 6. Transferring Calls 1408/1416 Phone User Guide Page 53 IP Office 9.0 15-601040 Issue 07e (05 February 2014) -
Page 54: Transfer To Voicemail
Complete to connect the two calls. Held calls that are not pending transfer will not be affected. Moreover, it is not possible to have more than one call 'on hold pending transfer.' 1408/1416 Phone User Guide Page 54 IP Office 9.0... -
Page 55: Transfer To Your Mobile Phone
2. If necessary, use the p up and down q arrow keys to highlight Transfer to Mobile. Press Select. Access Control Your system administrator can configure whether you can access this menu option. See Menu Access Control 1408/1416 Phone User Guide Page 55 IP Office 9.0 15-601040 Issue 07e (05 February 2014) -
Page 57: Account Codes
Chapter 7. Account Codes 1408/1416 Phone User Guide Page 57 IP Office 9.0 15-601040 Issue 07e (05 February 2014) -
Page 58: Forced Account Code Entry
Access to the enter account code menu can be assigned to a feature button configured with the Account Code Entry action. The button can also be preset with a specific account code. 1408/1416 Phone User Guide Page 58 IP Office 9.0 15-601040 Issue 07e (05 February 2014) -
Page 59: Conference Calls
Chapter 8. Conference Calls 1408/1416 Phone User Guide Page 59 IP Office 9.0 15-601040 Issue 07e (05 February 2014) -
Page 60: Starting A Conference
5. If they do not want to join the call or do not answer, press DROP and then press the appearance key of the held call (fast green flash). 1408/1416 Phone User Guide Page 60 IP Office 9.0 15-601040 Issue 07e (05 February 2014) -
Page 61: Viewing Conference Details
Warning: This only applies to conference calls hosted by your own telephone system. Holding your call to a conference hosted on another telephone system may cause that conference to hear your system's music on hold. 1408/1416 Phone User Guide Page 61 IP Office 9.0... -
Page 63: Headset/Handsfree Operation
Chapter 9. Headset/Handsfree Operation 1408/1416 Phone User Guide Page 63 IP Office 9.0 15-601040 Issue 07e (05 February 2014) -
Page 64: Headset Operation
Headset Operation Settings You can adjust the following headset settings: Headset Volume · Default Audio Path · Headset Automatic Gain Control On/Off · 1408/1416 Phone User Guide Page 64 IP Office 9.0 15-601040 Issue 07e (05 February 2014) -
Page 65: Headset Volume
On/Off soft key. 6. When completed, press the Done soft key. 7. Press the Exit soft key to exit the menus. 1408/1416 Phone User Guide Page 65 IP Office 9.0 15-601040 Issue 07e (05 February 2014) -
Page 66: Handsfree Speaker Operation
Handsfree Operation Settings You can adjust the following handsfree settings: Speaker Volume · Default Audio Path · Speaker Automatic Gain Control On/Off · 1408/1416 Phone User Guide Page 66 IP Office 9.0 15-601040 Issue 07e (05 February 2014) -
Page 67: Speaker Volume
On/Off soft key. 6. When completed, press the Done soft key. 7. Press the Exit soft key to exit the menus. 1408/1416 Phone User Guide Page 67 IP Office 9.0 15-601040 Issue 07e (05 February 2014) -
Page 69: Contacts/Directory
Chapter 10. Contacts/Directory 1408/1416 Phone User Guide Page 69 IP Office 9.0 15-601040 Issue 07e (05 February 2014) - Page 70 3. The system administrator can set users and hunt groups as Ex Directory. Those users and hunt groups are then not included in the directory. 1408/1416 Phone User Guide Page 70 IP Office 9.0...
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Page 71: Viewing Contacts Details
It is also present for external directory entries if you have been setup as a system phone user by the system administrator. Edit · Edit the name and number. Delete · Delete the name and number. 1408/1416 Phone User Guide Page 71 IP Office 9.0 15-601040 Issue 07e (05 February 2014) -
Page 72: Make A Call From The Directory
· To view additional details about the currently displayed name, press the Details key. · When the required entry is displayed, press Select. 3. You will be returned to the menu in which you selected the Dir soft key. 1408/1416 Phone User Guide Page 72 IP Office 9.0... -
Page 73: Adding A New Contact
· External directory contacts imported by the system cannot be edited. · However, if a local entry is created with the same name or number as an imported entry, the imported entry is discarded in favor of the local one. 1408/1416 Phone User Guide Page 73 IP Office 9.0... -
Page 74: Add A Contact From The Call Log
5. Using the telephone keypad and the Bksp soft key you can edit the name and the number. 6. When the name and number are set as required, press the Save soft key. To return without saving the name and number, press the Cancel soft key. 1408/1416 Phone User Guide Page 74 IP Office 9.0... -
Page 75: Editing A Contact
· External directory contacts imported by the system cannot be edited. · However, if a local entry is created with the same name or number as an imported entry, the imported entry is discarded in favor of the local one. 1408/1416 Phone User Guide Page 75 IP Office 9.0... -
Page 76: Deleting A Contact
· External directory contacts imported by the system cannot be edited. · However, if a local entry is created with the same name or number as an imported entry, the imported entry is discarded in favor of the local one. 1408/1416 Phone User Guide Page 76 IP Office 9.0... -
Page 77: Call Log
Chapter 11. Call Log 1408/1416 Phone User Guide Page 77 IP Office 9.0 15-601040 Issue 07e (05 February 2014) - Page 78 2. The call log on other types of phones is a local call log maintained by that phone. It will not move with you when you hot desk and it will be lost if the phone is restarted. 3. The redial function uses the outgoing call records stored in the call log. 1408/1416 Phone User Guide Page 78 IP Office 9.0...
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Page 79: Using The Call Log
2. Press the Call soft key or OK to call the number displayed in the call record. 1408/1416 Phone User Guide Page 79 IP Office 9.0 15-601040 Issue 07e (05 February 2014) -
Page 80: Viewing Call Details
Add the name and number to your personal directory. You can edit the details before they are added. · Back Go back to the normal call screen to select another call record. 1408/1416 Phone User Guide Page 80 IP Office 9.0... -
Page 81: Deleting A Record
2. Press the More soft key. 3. Press the Del All soft key to delete all your call log records. 1408/1416 Phone User Guide Page 81 IP Office 9.0 15-601040 Issue 07e (05 February 2014) -
Page 82: Adding A Record To Your Contacts
5. Using the telephone keypad and the Bksp soft key you can edit the name and the number. 6. When the name and number are set as required, press the Save soft key. To return without saving the name and number, press the Cancel soft key. 1408/1416 Phone User Guide Page 82 IP Office 9.0... -
Page 83: Voicemail
Chapter 12. Voicemail 1408/1416 Phone User Guide Page 83 IP Office 9.0 15-601040 Issue 07e (05 February 2014) -
Page 84: Message Waiting Indication
The Message Waiting Indicator (MWI) indicates new messages in the voicemail mailbox. It remains lit until you play each new message. The system administrator can also configure it so that you receive new message waiting indication for a hunt group or hunt groups. 1408/1416 Phone User Guide Page 84 IP Office 9.0 15-601040 Issue 07e (05 February 2014) -
Page 85: Checking Messages
(24 hours for embedded voicemail, 30 days for Voicemail Pro). For voicemail messages on a Voicemail Pro system, the system administrator can customize the delay and can also apply automatic deletion times to new and saved messages. 1408/1416 Phone User Guide Page 85 IP Office 9.0... -
Page 86: Sending A Message
Switch between the different sets of available soft key functions. · Others Add other extension numbers to which you want to send the message. · Record Record the message again. 1408/1416 Phone User Guide Page 86 IP Office 9.0 15-601040 Issue 07e (05 February 2014) -
Page 87: Mailbox Greeting
Intuity voicemail allows a number of greeting to be recorded and then used for different call types (internal, external, etc). These greetings are setup and recorded through the mailbox voice prompt interface or using the one-X Portal for IP Office application. 1408/1416 Phone User Guide Page 87 IP Office 9.0... -
Page 88: Mailbox Name
Switch between the different sets of available soft key functions. · Submit Submit the new recording as your mailbox name. · Delete Delete your current mailbox name. The voicemail will use the default name. 1408/1416 Phone User Guide Page 88 IP Office 9.0 15-601040 Issue 07e (05 February 2014) -
Page 89: Email Mode
5. When the required setting is displayed, press the Select soft key. To exit without changing the setting, press the Exit soft key. Access Control Your system administrator can configure whether you can access this menu option. See Menu Access Control 1408/1416 Phone User Guide Page 89 IP Office 9.0 15-601040 Issue 07e (05 February 2014) -
Page 90: Changing Your Voicemail Code
Voicemail. 2. Press the Select soft key. 3. Press the On or Off soft key to change the setting. 1408/1416 Phone User Guide Page 90 IP Office 9.0 15-601040 Issue 07e (05 February 2014) -
Page 91: Transfer To Voicemail
6. You will now see the visual voice menu Access Control Your system administrator can configure whether you can access this menu option. See Menu Access Control 1408/1416 Phone User Guide Page 91 IP Office 9.0 15-601040 Issue 07e (05 February 2014) -
Page 93: Logging In/Out
Chapter 13. Logging In/Out 1408/1416 Phone User Guide Page 93 IP Office 9.0 15-601040 Issue 07e (05 February 2014) - Page 94 Login to a phone using your extension number (N) and login code (P). · Log Out: *36 Log yourself out from the phone where you are currently logged in. 1408/1416 Phone User Guide Page 94 IP Office 9.0 15-601040 Issue 07e (05 February 2014)
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Page 95: Logging In
2. The login menu is displayed. Enter your extension number. 3. Press the Next soft key. Enter your login code. 4. Press the Done soft key. 1408/1416 Phone User Guide Page 95 IP Office 9.0 15-601040 Issue 07e (05 February 2014) -
Page 96: Logout
5. The phone is now locked as indicated by the display. Access Control Your system administrator can configure whether you can access this menu option. See Menu Access Control 1408/1416 Phone User Guide Page 96 IP Office 9.0 15-601040 Issue 07e (05 February 2014) -
Page 97: Auto Lock
1. Press the Unlock soft key. 2. Enter your login code. 3. Press the Done soft key. 1408/1416 Phone User Guide Page 97 IP Office 9.0 15-601040 Issue 07e (05 February 2014) -
Page 98: Changing Your Login Code
3. Press the Select soft key. 4. Press the Log Out soft key. 5. The phone now displays the menu for unregistered phone log in. 1408/1416 Phone User Guide Page 98 IP Office 9.0 15-601040 Issue 07e (05 February 2014) -
Page 99: Redirecting Calls
Chapter 14. Redirecting Calls 1408/1416 Phone User Guide Page 99 IP Office 9.0 15-601040 Issue 07e (05 February 2014) - Page 100 Internal External Voicemail Follow Me Follow Me To Follow Me Here Forward Forward on Busy Forward on No Answer Forward Unconditional Do Not Disturb Twinning 1408/1416 Phone User Guide Page 100 IP Office 9.0 15-601040 Issue 07e (05 February 2014)
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Page 101: Follow Me
· Cancel All Forwarding: *00 Switch off any forwarding. Includes forward unconditional, forward on busy, forward on no answer, follow me and do not disturb. 1408/1416 Phone User Guide Page 101 IP Office 9.0 15-601040 Issue 07e (05 February 2014) -
Page 102: Follow Me To (Features Menu)
· To change the destination of the setting, press the Edit soft key. Access Control Your system administrator can configure whether you can access this menu option. See Menu Access Control 1408/1416 Phone User Guide Page 102 IP Office 9.0 15-601040 Issue 07e (05 February 2014) -
Page 103: Follow Me Here (Features Menu)
· Press the Save soft key to set the follow me here. Access Control Your system administrator can configure whether you can access this menu option. See Menu Access Control 1408/1416 Phone User Guide Page 103 IP Office 9.0 15-601040 Issue 07e (05 February 2014) -
Page 104: Forwarding Calls
, the telephone system will attempt to redirect forwarded calls to voicemail if they are still unanswered after having rung for your no answer time (default 15 seconds). This is not always possible for calls that have been forwarded to an external number. 1408/1416 Phone User Guide Page 104 IP Office 9.0... - Page 105 · Switch Forward On Busy On: *03 · Switch Forward On Busy Off: *04 · Switch Forward on No Answer On: *05 · Switch Forward on No Answer Off: *06 1408/1416 Phone User Guide Page 105 IP Office 9.0 15-601040 Issue 07e (05 February 2014)
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Page 106: Forward Unconditional (Status Menu)
· Select edit to change the number to which calls are forwarded. Access Control Your system administrator can configure whether you can access this menu option. See Menu Access Control 1408/1416 Phone User Guide Page 106 IP Office 9.0 15-601040 Issue 07e (05 February 2014) -
Page 107: Forward Unconditional (Features Menu)
Only, External and Group, Non Group Calls and All Calls. Access Control Your system administrator can configure whether you can access this menu option. See Menu Access Control 1408/1416 Phone User Guide Page 107 IP Office 9.0 15-601040 Issue 07e (05 February 2014) -
Page 108: Forward On No Answer (Status Menu)
Selecting Change will set a forward on busy/no answer destination, it will not change the forward unconditional destination. Access Control Your system administrator can configure whether you can access this menu option. See Menu Access Control 1408/1416 Phone User Guide Page 108 IP Office 9.0 15-601040 Issue 07e (05 February 2014) -
Page 109: Forward On Busy (Status Menu)
Selecting Change will set a forward on busy/no answer destination, it will not change the forward unconditional destination. Access Control Your system administrator can configure whether you can access this menu option. See Menu Access Control 1408/1416 Phone User Guide Page 109 IP Office 9.0 15-601040 Issue 07e (05 February 2014) -
Page 110: Forward On Busy/No Answer (Features Menu)
Selecting Change will set a forward on busy/no answer destination, it will not change the forward unconditional destination. Access Control Your system administrator can configure whether you can access this menu option. See Menu Access Control 1408/1416 Phone User Guide Page 110 IP Office 9.0 15-601040 Issue 07e (05 February 2014) -
Page 111: Do Not Disturb
· Cancel All Forwarding: *00 Switch off any forwarding. Includes forward unconditional, forward on busy, forward on no answer, follow me and do not disturb. 1408/1416 Phone User Guide Page 111 IP Office 9.0 15-601040 Issue 07e (05 February 2014) -
Page 112: Dnd On/Off (Features Menu)
· use the Delete soft key to delete the number shown. Access Control Your system administrator can configure whether you can access this menu option. See Menu Access Control 1408/1416 Phone User Guide Page 112 IP Office 9.0 15-601040 Issue 07e (05 February 2014) -
Page 113: Twinning
Using the phone menus you can switch use of mobile twinning on/off and change the destination number for twinned calls. 1408/1416 Phone User Guide Page 113 IP Office 9.0... -
Page 114: Mobile Twinning Control
7. When a number has been entered, you can access the Enable and Disable soft keys to turn use of mobile twinning on or off. The Clear soft key removes the existing twinning number in order to allow entry of a new number. 1408/1416 Phone User Guide Page 114 IP Office 9.0... -
Page 115: Transfering A Call To Your Mobile Phone
3. To turn twinning off, press the Off soft key. Alternatively, to access the mobile twinning settings, press the Details soft key. See Mobile Twinning Control 1408/1416 Phone User Guide Page 115 IP Office 9.0 15-601040 Issue 07e (05 February 2014) -
Page 117: Groups
Chapter 15. Groups 1408/1416 Phone User Guide Page 117 IP Office 9.0 15-601040 Issue 07e (05 February 2014) - Page 118 Set a hunt group into night service status by entering its extension number (N). · Night Service Status Off: *21*N# Take a hunt group out of night service status by entering its extension number (N). 1408/1416 Phone User Guide Page 118 IP Office 9.0...
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Page 119: Group Membership
The system administrator is able to configure if you can access the Membership, State and Fallback options of a group. If you are not configured for any groups then the Group menu is not shown. 1408/1416 Phone User Guide Page 119 IP Office 9.0... -
Page 120: Group Membership On/Off (Features Menu)
The system administrator is able to configure if you can access the Membership, State and Fallback options of a group. If you are not configured for any groups then the Group menu is not shown. 1408/1416 Phone User Guide Page 120 IP Office 9.0... -
Page 121: Group Service Status And Fallback
The system administrator is able to configure if you can access the Membership, State and Fallback options of a group. If you are not configured for any groups then the Group menu is not shown. 1408/1416 Phone User Guide Page 121 IP Office 9.0... -
Page 122: Changing The Group Service Status (Features Menu)
The system administrator is able to configure if you can access the Membership, State and Fallback options of a group. If you are not configured for any groups then the Group menu is not shown. 1408/1416 Phone User Guide Page 122 IP Office 9.0... -
Page 123: Changing The Group Service Status (Status Menu)
The system administrator is able to configure if you can access the Membership, State and Fallback options of a group. If you are not configured for any groups then the Group menu is not shown. 1408/1416 Phone User Guide Page 123 IP Office 9.0... -
Page 124: Changing The Group Fallback
The system administrator is able to configure if you can access the Membership, State and Fallback options of a group. If you are not configured for any groups then the Group menu is not shown. 1408/1416 Phone User Guide Page 124 IP Office 9.0... -
Page 125: Button Features
Chapter 16. Button Features 1408/1416 Phone User Guide Page 125 IP Office 9.0 15-601040 Issue 07e (05 February 2014) -
Page 126: Programming A Button
11.Repeat the process to program another button or press Back and then Exit to finish. Access Control Your system administrator can configure whether you can access this menu option. See Menu Access Control 1408/1416 Phone User Guide Page 126 IP Office 9.0 15-601040 Issue 07e (05 February 2014) -
Page 127: Features
CPark · Some actions are not supported on all phones. However they may be set for users who hot desk between different types of phone. 1408/1416 Phone User Guide Page 127 IP Office 9.0 15-601040 Issue 07e (05 February 2014) -
Page 128: Abbreviated Dial
The button can be setup with a target user number or left blank for number entry when the button is pressed. The button can be pressed again to unpark the call. 1408/1416 Phone User Guide Page 128 IP Office 9.0... -
Page 129: Call Pickup
A self-administer button set with the action data 2 can be used to display basic telephone system information like the software version and IP address. 1408/1416 Phone User Guide Page 129 IP Office 9.0... -
Page 130: Send All Calls
· Acquire - Seize the user's current call. · Intrude - Join the user's current call, turning it into a conference call. · Listen - Start silent monitoring of the user's call. 1408/1416 Phone User Guide Page 130 IP Office 9.0... -
Page 131: Phone Settings
Chapter 17. Phone Settings 1408/1416 Phone User Guide Page 131 IP Office 9.0 15-601040 Issue 07e (05 February 2014) - Page 132 · Headset Volume Ring Sound · · Speaker Volume Ringer Volume · · · Automatic Gain Control Internal Auto Answer · Default Audio Path · 1408/1416 Phone User Guide Page 132 IP Office 9.0 15-601040 Issue 07e (05 February 2014)
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Page 133: Mobile Twinning
Access Control Your system administrator can configure whether you can access this menu option. See Menu Access Control 1408/1416 Phone User Guide Page 133 IP Office 9.0 15-601040 Issue 07e (05 February 2014) -
Page 134: Redial Mode
6. Use either the Change soft key or the left or right arrow keys to change the mode. 7. When the required mode is displayed, press the Done soft key. 1408/1416 Phone User Guide Page 134 IP Office 9.0 15-601040 Issue 07e (05 February 2014) -
Page 135: En-Bloc Dialing
Will only be applied to your A-menu options. 5. Press the Erase soft key. 6. When completed, press the Done soft key. 7. Press the Exit soft key to exit the menus. 1408/1416 Phone User Guide Page 135 IP Office 9.0 15-601040 Issue 07e (05 February 2014) -
Page 136: Auto Lock
Lock the phone after the indicated number of minutes. 8. Press the Done soft key. Access Control Your system administrator can configure whether you can access this menu option. See Menu Access Control 1408/1416 Phone User Guide Page 136 IP Office 9.0 15-601040 Issue 07e (05 February 2014) -
Page 137: Ringer Controls
Disable Ringer. 5. Press the Change soft key to change the setting. Selecting On will turn the ringer off. 1408/1416 Phone User Guide Page 137 IP Office 9.0 15-601040 Issue 07e (05 February 2014) -
Page 138: Visual Alerting
5. Press the Change soft key to change the setting. · Ring Use normal ringing. · Abbr Use a single non-repeated ring (abbreviated ring). · Off No ring. 1408/1416 Phone User Guide Page 138 IP Office 9.0 15-601040 Issue 07e (05 February 2014) -
Page 139: Ring Sound
· To leave the menu without making any changes press the Cancel soft key. 4. When completed, press the Done soft key. 5. Press the Exit soft key to exit the menus. 1408/1416 Phone User Guide Page 139 IP Office 9.0... -
Page 140: Ringer Volume
Access Control Your system administrator can configure whether you can access this menu option. See Menu Access Control 1408/1416 Phone User Guide Page 140 IP Office 9.0 15-601040 Issue 07e (05 February 2014) -
Page 141: Display Controls
6. When completed, press the Done soft key. 7. Press the Exit soft key to exit the menus. 1408/1416 Phone User Guide Page 141 IP Office 9.0 15-601040 Issue 07e (05 February 2014) -
Page 142: Call Timer Display
Show Last Call Duration. 4. Press Change to change the setting between On or Off. 5. Press the Save soft key. 1408/1416 Phone User Guide Page 142 IP Office 9.0 15-601040 Issue 07e (05 February 2014) -
Page 143: Display Language
7. To select the language currently displayed, press the Select soft key or OK. 8. When completed, press the Done soft key. 9. Press the Exit soft key to exit the menus. 1408/1416 Phone User Guide Page 143 IP Office 9.0... -
Page 144: Display Name
On/Off soft key to change the setting. 6. When completed, press the Done soft key. 7. Press the Exit soft key to exit the menus. 1408/1416 Phone User Guide Page 144 IP Office 9.0 15-601040 Issue 07e (05 February 2014) -
Page 145: Auto Show Call Waiting
Do not use the inactivity timer. · 30 / 60 Apply the inactivity timer after the selected number of seconds. 6. Press the Done soft key. 1408/1416 Phone User Guide Page 145 IP Office 9.0 15-601040 Issue 07e (05 February 2014) -
Page 146: Volume And Sound
· Automatic Gain Control Switch automatic gain control on or off. Note The system administrator can set your phone to reset its volume after each call. 1408/1416 Phone User Guide Page 146 IP Office 9.0 15-601040 Issue 07e (05 February 2014) -
Page 147: Button Clicks
2. Use the + plus and – minus keys to adjust the volume. 3. The display will return to normal after a few seconds. 1408/1416 Phone User Guide Page 147 IP Office 9.0 15-601040 Issue 07e (05 February 2014) -
Page 148: Speaker Volume
Change soft key to change the setting. 6. When completed, press the Done soft key. 7. Press the Exit soft key to exit the menus. 1408/1416 Phone User Guide Page 148 IP Office 9.0 15-601040 Issue 07e (05 February 2014) - Page 149 Phone Settings: Volume and Sound 1408/1416 Phone User Guide Page 149 IP Office 9.0 15-601040 Issue 07e (05 February 2014)
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Page 151: Status Menu
Chapter 18. Status Menu 1408/1416 Phone User Guide Page 151 IP Office 9.0 15-601040 Issue 07e (05 February 2014) -
Page 152: Do Not Disturb
· To change the destination of the setting, press the Edit soft key. Access Control Your system administrator can configure whether you can access this menu option. See Menu Access Control 1408/1416 Phone User Guide Page 152 IP Office 9.0 15-601040 Issue 07e (05 February 2014) -
Page 153: Follow Me Here
Selecting Change will set a forward on busy/no answer destination, it will not change the forward unconditional destination. Access Control Your system administrator can configure whether you can access this menu option. See Menu Access Control 1408/1416 Phone User Guide Page 153 IP Office 9.0 15-601040 Issue 07e (05 February 2014) -
Page 154: Forward On No Answer
· Select edit to change the number to which calls are forwarded. Access Control Your system administrator can configure whether you can access this menu option. See Menu Access Control 1408/1416 Phone User Guide Page 154 IP Office 9.0 15-601040 Issue 07e (05 February 2014) -
Page 155: Forwarded Here
The system administrator is able to configure if you can access the Membership, State and Fallback options of a group. If you are not configured for any groups then the Group menu is not shown. 1408/1416 Phone User Guide Page 155 IP Office 9.0... -
Page 156: Mobile Twinning
There is an error in the date or time being used by the system. Selecting Admin will take you to the system administration menu where you can change the date time 1408/1416 Phone User Guide Page 156 IP Office 9.0 15-601040 Issue 07e (05 February 2014) -
Page 157: Short Codes
Chapter 19. Short Codes 1408/1416 Phone User Guide Page 157 IP Office 9.0 15-601040 Issue 07e (05 February 2014) - Page 158 · Cancel All Forwarding: *00 Switch off any forwarding. Includes forward unconditional, forward on busy, forward on no answer, follow me and do not disturb. 1408/1416 Phone User Guide Page 158 IP Office 9.0 15-601040 Issue 07e (05 February 2014)
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Page 159: Hunt Group
Have voicemail ring your phone when you have any new messages. It will call when you use the phone. · Voicemail Ringback Off: *49 Switch off ringback. 1408/1416 Phone User Guide Page 159 IP Office 9.0 15-601040 Issue 07e (05 February 2014) -
Page 161: System Administration
Chapter 20. System Administration 1408/1416 Phone User Guide Page 161 IP Office 9.0 15-601040 Issue 07e (05 February 2014) -
Page 162: Checking The System And Software Version
8. Press the Select soft key or the OK button or the right arrow key. 9. You can now scroll through information about the system including its IP address and license key serial number. 1408/1416 Phone User Guide Page 162 IP Office 9.0... -
Page 163: Checking The Time Settings
10.When a complete valid date has been entered, the display will confirm that by showing the full date and the Done soft key option. 11.To set the date as the new date to be used by the telephone system press the Done soft key. 1408/1416 Phone User Guide Page 163 IP Office 9.0... -
Page 164: Setting The Time
· To change the offset from between positive or negative press the +/- soft key. 10.When a valid offset has been entered, the Done soft key is displayed. 11.To apply the offset to the current telephone system time press the Done soft key. 1408/1416 Phone User Guide Page 164 IP Office 9.0... -
Page 165: System Shutdown
Only proceed is you are sure. If you are not sure press the Back soft key. 11.If you press the Confirm soft key, the telephone system will switch itself to a shutdown state. This will disconnect all current calls and services. 1408/1416 Phone User Guide Page 165 IP Office 9.0... -
Page 166: Memory Card Management
· Copy (IP500 V2) This option is available on systems where both a System and Option memory card are active. It copies the contents of the System card to the Option card. 1408/1416 Phone User Guide Page 166 IP Office 9.0... -
Page 167: System Alarms
There is an error in the date or time being used by the system. Selecting Admin will take you to the system administration menu where you can change the date time 1408/1416 Phone User Guide Page 167 IP Office 9.0 15-601040 Issue 07e (05 February 2014) -
Page 169: The Phone Menus
Chapter 21. The Phone Menus 1408/1416 Phone User Guide Page 169 IP Office 9.0 15-601040 Issue 07e (05 February 2014) - Page 170 System Admin Menu · This menu is only available to a user who has been configured as a 'system phone' user by the system maintainer. 1408/1416 Phone User Guide Page 170 IP Office 9.0 15-601040 Issue 07e (05 February 2014)
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Page 171: Features Menu
Access Control The system administrator controls whether you can access some of the menus. Others are only available if certain perquisites are met: 1408/1416 Phone User Guide Page 171 IP Office 9.0 15-601040 Issue 07e (05 February 2014) - Page 172 · The Mobile Twinning options are only shown if you have been configured to use mobile twinning. · The System Admin option is only shown if you have been configured as a 'System Phone' user. 1408/1416 Phone User Guide Page 172 IP Office 9.0...
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Page 173: Self-Administer Menu
The Phone Menus: Features Menu 21.2 Self-Administer Menu This menu is accessed by pressing the Features soft key and selecting Phone User and then Self-Administer. 1408/1416 Phone User Guide Page 173 IP Office 9.0 15-601040 Issue 07e (05 February 2014) -
Page 174: Visual Voice Menu
The Email option is only available if configured by the system administrator. Hunt group mailbox access is only available if configured by the system administrator. 1408/1416 Phone User Guide Page 174 IP Office 9.0... -
Page 175: Status Menu
The Phone Menus: Visual Voice Menu 21.4 Status Menu This menu is accessed by pressing the Status soft key. 1408/1416 Phone User Guide Page 175 IP Office 9.0 15-601040 Issue 07e (05 February 2014) -
Page 176: Phone A-Menu
The following options are not used with IP Office and are not included in this documentation; Applications, Log- Answered, Log-Un-Answered, Log-Outgoing, Log-Bridged, Erase Contacts, Erase Call Log and Stay in Contacts. 1408/1416 Phone User Guide Page 176 IP Office 9.0... -
Page 177: Call Log Menu
The Phone Menus: Phone A-Menu 21.6 Call Log Menu This menu is accessed by pressing the key. The diagram below summarizes the structure of the menu. 1408/1416 Phone User Guide Page 177 IP Office 9.0 15-601040 Issue 07e (05 February 2014) -
Page 178: Contacts Menu
21.7 Contacts Menu This menu is accessed by pressing the key. This menu is used to access your own personal contacts and the system directory of contacts. 1408/1416 Phone User Guide Page 178 IP Office 9.0 15-601040 Issue 07e (05 February 2014) -
Page 179: Redial Menu
This menu is only used when you set your redial mode to List. The numbers (up to 10) shown come from your outgoing call log. 1408/1416 Phone User Guide Page 179 IP Office 9.0 15-601040 Issue 07e (05 February 2014) -
Page 180: Phone Locked Menu
· None of the menus for your user settings can be accessed. · To unlock the phone requires your login code if you have configured a login code 1408/1416 Phone User Guide Page 180 IP Office 9.0 15-601040 Issue 07e (05 February 2014) -
Page 181: System Admin Menu
The Phone Menus: Phone Locked Menu 21.10 System Admin Menu This menu is only available to users who have been configured as a system phone user. 1408/1416 Phone User Guide Page 181 IP Office 9.0 15-601040 Issue 07e (05 February 2014) -
Page 182: Error Screens
The System Admin option is only shown if you have been configured as a 'System Phone' user. Note that restricting menu access does not restrict access using available short codes and programmable buttons. However, those can also be removed or added by your system administrator. 1408/1416 Phone User Guide Page 182 IP Office 9.0... -
Page 183: Glossary
Chapter 22. Glossary 1408/1416 Phone User Guide Page 183 IP Office 9.0 15-601040 Issue 07e (05 February 2014) -
Page 184: Abbreviated Ring
· You can still use the phone to make outgoing calls. When you go off-hook you will hear broken dial tone. · N = No Calls (Do Not Disturb) An N is shown on your phone's display when you have do not disturb enabled. 1408/1416 Phone User Guide Page 184 IP Office 9.0... -
Page 185: Do Not Disturb Exceptions
· D = Diverting (Forwarding) Calls A D is shown on your phone's display when you have forward unconditional enabled. 1408/1416 Phone User Guide Page 185 IP Office 9.0... -
Page 186: Group
If you have been configured as a mobile twinning user, you can switch use of mobile twinning on or off through the phone's menus, transfer calls to a mobile phone and can also change the number to which you are twinned. 1408/1416 Phone User Guide Page 186 IP Office 9.0... -
Page 187: Park Call
Twinning is a process whereby your calls ring on two phones. Twinning is only available if configured by the system administrator. There are two methods of twinning supported, internal twinning mobile twinning 1408/1416 Phone User Guide Page 187 IP Office 9.0 15-601040 Issue 07e (05 February 2014) - Page 189 Chapter 23. Document History 1408/1416 Phone User Guide Page 189 IP Office 9.0 15-601040 Issue 07e (05 February 2014)
- Page 190 Changes 5th February 2014 · Update list of self-admin button features to match those supported in Release 9.0. · Addition of note regarding Group Listen 1408/1416 Phone User Guide Page 190 IP Office 9.0 15-601040 Issue 07e (05 February 2014)
- Page 191 Display Call Coverage Button State 27 Call Waiting Call Log 35, 74, 79, 80, 81, 82 Divert Call from 35, 79 To voicemail 41, 91 1408/1416 Phone User Guide Page 191 IP Office 9.0 15-601040 Issue 07e (05 February 2014)
- Page 192 119, 155 Hunt group calls 19, 78 Missed 19, 78 Mobile Twinning Service status 121, 122, 123, 155 Number 114, 133 Group listen 66 115, 156 1408/1416 Phone User Guide Page 192 IP Office 9.0 15-601040 Issue 07e (05 February 2014)
- Page 193 Self Admin Withhold Number 37, 133 Menu Send All Calls 106, 107, 154 Socket Headset 12, 13 Speaker Volume 67, 148 Stand 12, 13 Status 1408/1416 Phone User Guide Page 193 IP Office 9.0 15-601040 Issue 07e (05 February 2014)
- Page 195 1408/1416 Phone User Guide Page 195 IP Office 9.0 15-601040 Issue 07e (05 February 2014)
- Page 196 Template: 29th August 2013 Performance figures and data quoted in this document are typical, and must be specifically confirmed in writing by Avaya before they become applicable to any particular order or contract. The company reserves the right to make alterations or amendments to the detailed specifications at its discretion.