Avaya 1400 Series User Manual
Avaya digital deskphone user guide
Hide thumbs
Also See for 1400 Series:
- User manual (78 pages) ,
- Installation and maintenance manual (24 pages) ,
- Application notes (8 pages)
Related Manuals for Avaya 1400 Series
Summary of Contents for Avaya 1400 Series
- Page 1 Avaya 1400 Series Digital Deskphone User ™ Guide for Avaya Aura Communication Manager 16-603151 Issue 2 September 2010...
- Page 2 Avaya does not guarantee that these links will work all the time and has no control over the availability of the linked pages.
- Page 3 Web site: http://www.avaya.com/support Contact Avaya Support Avaya provides a telephone number for you to use to report problems or to ask questions about your product. The support telephone number is 1-800-242-2121 in the United States. For additional support telephone numbers, see the Avaya Web site: http://www.avaya.com/...
- Page 4 Avaya 1400 Series Digital Deskphone User Guide September 2010...
-
Page 5: Table Of Contents
Chapter 1: Introduction to the 1400 Series Digital Deskphones...7 Overview of phone buttons and features...7 LEDs...10 Scrolling and navigation...11 Paper labels...11 Chapter 2: Making calls...13 Making a call...13 Redialing a number...13 Calling a person from the contacts list...13 Calling a person from the call log...14 Chapter 3: Handling calls...15... - Page 6 Setting audio levels on the handset, headset, and speaker...40 Verifying telephone operation...41 Erasing personalized settings...42 Chapter 11: DBM32 button module...45 Answering a call...46 Making a call using an abbreviated dial button...46 Accessing features...46 Index...49 Avaya 1400 Series Digital Deskphone User Guide September 2010...
-
Page 7: Chapter 1: Introduction To The 1400 Series Digital Deskphones
Not all features described in this user guide may be available on your telephone. If you find that a feature is not available, contact your system administrator. - Page 8 Introduction to the 1400 Series Digital Deskphones Avaya 1416 Digital Deskphone Name Message Waiting Indicator Phone Display Softkeys Phone/Exit Avaya 1400 Series Digital Deskphone User Guide Description An illuminated red light in the upper-right corner of your phone indicates you have voicemail messages waiting. If Visual Alerting is enabled, this light flashes when you receive an incoming call.
- Page 9 Mute Speaker Redial Call Log Contacts Avaya 1400 Series Digital Deskphone User Guide Overview of phone buttons and features Description There are 8 (1408) or 16 (1416) buttons that can be programmed as either call appearance buttons or feature buttons. Press a call appearance button to make or answer a call or resume a call on hold.
-
Page 10: Leds
Blinking red Avaya 1400 Series Digital Deskphone User Guide Description Press the A button to access the Avaya menu. The Avaya menu provides options that allow you to perform tasks such as customize telephone settings, configure call logging, select the display language, and verify telephone operation. -
Page 11: Scrolling And Navigation
Scrolling and navigation To navigate through the options and features on your telephone display, use the navigation arrows to scroll and the OK button to select lines or options. A navigation icon appears in the phone display to indicate that you can scroll to more options or information. - Page 12 Introduction to the 1400 Series Digital Deskphones Avaya 1400 Series Digital Deskphone User Guide September 2010...
-
Page 13: Chapter 2: Making Calls
For example, if you added John Smith to your Contacts List as “Smith, John” you would start typing his last name rather than his first name. Each time you press the Avaya 1400 Series Digital Deskphone User Guide September 2010... -
Page 14: Calling A Person From The Call Log
2. Scroll to the left or right to view a separate list of all, un-answered, answered, or outgoing calls. 3. Scroll up or down to select the person or number you want to call. 4. Press the Call softkey or the OK button. Avaya 1400 Series Digital Deskphone User Guide September 2010... -
Page 15: Chapter 3: Handling Calls
Chapter 3: Handling calls Use the procedures in this chapter to handle calls from your telephone. This includes procedures such as answering a call, muting a call, and transferring a call. Answering a call When you receive an incoming call, the green LED associated with the call will flash. The incoming call is usually selected automatically. -
Page 16: Muting A Call
The very fast blinking green LED next to the call appearance button indicates the call is being transferred. 3. Dial the telephone number, call the person from the contacts list, or call the person from the call log. Avaya 1400 Series Digital Deskphone User Guide... - Page 17 To transfer the call to a call that is on hold, press the call appearance button for the call that is on hold. 4. Press the Transfer button to transfer the call. Once the transfer is complete, Transfer completed appears in the phone display. Avaya 1400 Series Digital Deskphone User Guide September 2010...
- Page 18 Handling calls Avaya 1400 Series Digital Deskphone User Guide September 2010...
-
Page 19: Chapter 4: Conference Calls
Be sure not to choose the call appearance button for the call that is on soft hold. 4. Press the Conference button again to add the person to the conference call. Avaya 1400 Series Digital Deskphone User Guide September 2010... -
Page 20: Putting A Conference Call On Hold
2. Press the call appearance button to resume the conference call. Dropping the last person added to a conference call 1. Press Drop. 2. While active on a conference call, press the Drop button. Avaya 1400 Series Digital Deskphone User Guide September 2010... -
Page 21: Chapter 5: Getting Your Messages
Use the Message button to connect to your voice mail system. When you have messages waiting, the Message button is illuminated. The red light on the upper right-hand corner of your telephone is also illuminated when you have messages waiting. Your messages are an administered function. Contact your system administrator with any questions. - Page 22 Getting your messages Avaya 1400 Series Digital Deskphone User Guide September 2010...
-
Page 23: Chapter 6: Bridged Call Appearances
You can also make outgoing calls on a bridged call appearance when it is not in use. -
Page 24: Making An Outgoing Call On A Bridged Call Appearance
1. Press the call appearance button associated with the bridged call appearance. 2. Dial the telephone number, or call the person from the contacts list, or call the person from the call log. -
Page 25: Chapter 7: Contacts
Contacts button again. 3. Do one of the following: • For the 1416 telephone, press the Details softkey to see the contact name and number. • For the 1408 telephone, press the Details softkey to see the contact number, and then scroll down to see the contact name. -
Page 26: Editing A Contact
Bksp to remove the character to the left of the cursor. 5. Press the OK button or the OK softkey. 6. Enter the telephone number as you would if you were dialing it directly. 7. Press the Save softkey or the OK button. -
Page 27: Deleting A Contact
If your contacts list is full, the +Contact softkey is not displayed. 5. To edit the name or number, scroll up or down and edit as appropriate. 6. Press the Save softkey or the OK button. Avaya 1400 Series Digital Deskphone User Guide Deleting a contact September 2010... - Page 28 Contacts Avaya 1400 Series Digital Deskphone User Guide September 2010...
-
Page 29: Chapter 8: Call Log
2. Scroll to the number you want to view. 3. Do one of the following: • For the 1416 telephone, press the Details softkey to view the time, date, and duration of the call. • For the 1408 telephone, press the Details softkey to view the name. Then scroll down one line at a time to view the number, date and time, and duration of the call. -
Page 30: Adding An Entry From The Call To Your Contacts List
You are also able to clear all calls from the entire call log. 1. Press the Call Log button. 2. To delete entries from a specific list: a. Select the list whose entries you want to delete. Avaya 1400 Series Digital Deskphone User Guide September 2010... -
Page 31: Turning Call Logging On Or Off
You can set the call logging feature to log answered, unanswered, outgoing, or bridged calls. The option to log bridged calls is available only if your telephone is configured with bridged call appearances. You can turn call logging on or off for any of these call types. - Page 32 Call log c. Press the Done softkey to save your changes. 7. To turn the Log-Bridged option on or off (available only if your telephone has bridged call appearances): a. Scroll to Log-Bridged. b. Press the On/Off softkey, the OK button, or the right or left navigation arrow to turn Log-Bridged on or off.
-
Page 33: Chapter 9: Advanced Telephone Features
Chapter 9: Advanced telephone features Avaya call management systems provide many advanced telephone features such as Directory, Call Forwarding, and Abbreviated Dial buttons.These features are administered on the feature buttons on your telephone. The features are identified on the associated paper labels. -
Page 34: Calling A Person From The Corporate Directory
The Extension to Cellular (EC500) feature allows you to have incoming calls ring on your office telephone and your cell phone at the same time. This allows you to answer office calls while you are away from your desk. The cell phone number is programmed by your system administrator. -
Page 35: Chapter 10: Avaya Menu
Chapter 10: Avaya menu Use the Avaya menu to perform tasks such as adjust and customize phone settings, select the display language, turn call logging on or off for different call types, and set visual and audible alerting. The Avaya menu has four sub-menus:... -
Page 36: Changing The Ring Pattern
3. Scroll to Button Clicks. 4. Press the On/Off softkey, the OK button, or the right or left navigation arrow to turn sounds on or off. 5. Press the Done softkey to save your changes. Avaya 1400 Series Digital Deskphone User Guide September 2010... -
Page 37: Turning Error Tones On Or Off
When the Audible Alert option is turned on, the telephone rings when an incoming call arrives. When the Audible Alert option is turned off, the telephone does not ring when a call arrives, and the Visual Alert option is automatically turned on. -
Page 38: Setting The Audio Path
When the Stay in Contacts option is turned on, when you make a call from your contacts list, the telephone will stay in the contacts application. If you want the telephone to exit the contacts application when you make a call from your contacts list, turn this option off. -
Page 39: Setting The Phone Screen Behavior
When the Show Phone Screen option is turned on, when an incoming call arrives, the telephone display will exit the contacts application, call log, or any menu that is open. If you want to remain in the contacts application, call log, or menu when an incoming call arrives, turn this option off. -
Page 40: Changing The Language
For high level signals, the gain is reduced and for low level signals, the gain is increased. 1. Press the A button. 2. Scroll to Advance. 3. Press the Select softkey or the OK button. Avaya 1400 Series Digital Deskphone User Guide September 2010... -
Page 41: Verifying Telephone Operation
4. Scroll to Selt Test. 5. Press the Test softkey or the OK button. 6. Press the Test softkey or the OK button to perform a self test of the telephone's lamps and display. Avaya 1400 Series Digital Deskphone User Guide... -
Page 42: Erasing Personalized Settings
Press the Erase softkey or the OK button again to confirm. 9. To erase your customized language setting and reset it to English: a. Scroll to Language. b. Press the Erase softkey or the OK button. Avaya 1400 Series Digital Deskphone User Guide September 2010... - Page 43 Scroll to All. b. Press the Erase softkey or the OK button. c. Press the Erase softkey or the OK button again to confirm. Avaya 1400 Series Digital Deskphone User Guide Erasing personalized settings September 2010...
- Page 44 Avaya menu Avaya 1400 Series Digital Deskphone User Guide September 2010...
-
Page 45: Chapter 11: Dbm32 Button Module
The DBM32 button module extends the number of call appearances and feature buttons on your Avaya 1416 telephone. It provides 32 additional lines for incoming calls, outgoing calls, and call features. You can connect up to two button modules to the 1416 telephone. Typical uses are to provide: •... -
Page 46: Answering A Call
DBM32 button module Note: The BM32 button module available for use with the Avaya 1616 telephone cannot be used with the Avaya 1416 telephone. Answering a call • To answer a call using the speakerphone, press the flashing call appearance button on the button module. - Page 47 Accessing features Avaya 1400 Series Digital Deskphone User Guide September 2010...
- Page 48 DBM32 button module Avaya 1400 Series Digital Deskphone User Guide September 2010...
-
Page 49: Index
... clearing entries ... log bridged calls ... removing an entry ... turning off ... viewing ... Avaya 1400 Series Digital Deskphone User Guide Index viewing details ... call settings configuring audio path ... configuring visual alerts ... - Page 50 ... language changing ... LEDs about ... legal notices ... making calls ... Avaya 1400 Series Digital Deskphone User Guide muting calls ... navigation arrows right and left ... up and down ... outgoing calls ... making a call ...