Nortel Call Recording Card User Manual page 26

Configuring the Nortel Call Recording Card
1. Configure ACD queue for use with Nortel Call Recording Card in LD23
as described in Table 4: "LD23 Nortel Call Recording Card ACD queue
configuration," on page 26. To permit observation, each observation port
must be part of an ACD queue.
2. Configure the observation ports as M2616 in LD11 as described in Table
5: "LD 11 Nortel Call Recording Card observation port configuration,"
on page 27.
3. Enable the card in LD32
4. Configure an ACD queue in overlay 23. If an ACD queue is not currently
configured, you must configure an ACD queue for the Nortel Call
Recording Card.
Table 4:
LD23 Nortel Call Recording Card ACD queue configuration
Prompt
REQ:
TYPE:
CUST:
ACDN:
...
MAXP
OBTN
The maximum agent positions parameter (MAXP) is the maximum number
of position IDs you can configure for the ACD queue. Each configured
Nortel Call Recording Card observation port increments the number of
configured positions on this ACD queue. You can configure Nortel Call
Recording Cards with a maximum of 16 observation ports.
26
Response
NEW CHG
ACD
0-99
XXXX
XXXX
NO, ALL, AGT
Description
Add or change
Automatic call distribution
Customer number
ACD queue DN
Maximum agent positions
Observe tone
Standard 1.0
Nortel Call Recording Card