Nortel Call Recording Card User Manual page 23

September 2007
Nortel Quality Monitoring Application sends a make-call message to the
CRC card on Live Monitor channel and then sends channel bridge command
to bridge the Live Monitor channel with an observe/record channel. Thus the
recipient of the Live Monitor call can hear all calls involving the observed
agent.
Overlay 11—Configure the Live Monitor ports (even ports on Nortel Call
Recording Card, that is 0,2,4,6 and so on) as Meridian Modular M2616 sets
with the following requirements.
Table 3:
LD11 Nortel Call Recording Card Live Monitor port configuration
Prompt Response
REQ: NEW CHG
TYPE: 2616
TN l s c u
DES d..d
CUST 0-99
CLS
UNR
FLXA
VCE
WTA
KEY 0 SCR YYYY Key 0 defined as an SCR key. YYYY is the SCR key
KEY 1—15
Planning, Installation, and Administration Guide
Configuring the Nortel Call Recording Card
Description
Add or change.
Ports must be configured as M2616.
Terminal number.
Designator.
Class of service entries are separated by a space.
Unrestricted access.
Flexible voice/data ports allowed (required for ports
16–31 only).
Voice port (required for ports 16–31 only).
Warning tone allowed (required for ports 16–31 only).
DN.
UNCONFIGURED.
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