Troubleshooting Your Ip Phone 1230; Virtual Office - Nortel 1230 User Manual

Troubleshooting Your IP Phone 1230

Troubleshooting Your
IP Phone 1230
This section provides basic information about troubleshooting your
IP Phone 1230 if Virtual Office causes a problem. For additional help, see
"How to get help" on page

Virtual Office

Virtual Office can cause error messages to display on-screen.
lists error messages and describes actions to correct the causes.
Table 10: Troubleshooting Virtual Office (Part 1 of 4).
Displayed
message
Busy, try again
Invalid ID (1)
150
22.
Probable cause
Remote IP Phone is
active (not idle).
ACD is logged on.
Make Set Busy is
inactive on ACD IP
Phone.
Incorrect User ID
entered.
User ID is not in
Gatekeeper database.
Table 10
Action
Wait for remote IP
Phone to become idle
and try again.
Log off ACD IP Phone
before you initiate
Virtual Office from
another IP Phone.
Configure Make Set
Busy active on ACD IP
Phone.
Enter correct User ID.
Notify system
administrator.