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6. Select Ping from the Service menu.
7. Select WAN from the Source menu. Enter the LAN address of your SonicWALL.
8. Click Update and the Rule is added to your Rule list.
TELE3 SP Modem Doesn't Connect to ISP
Be sure that your Internet connection settings in the TELE3 SP match the settings from your
ISP. Connect a working telephone to the telephone jack connected to the TELE3 SP and try
dialing out. If you can successfully dial out using a telephone, then the telephone jack is
working. Re-check your TELE3 SP modem settings against the ones provided by your ISP.
Other Troubleshooting Tips
Be sure you can connect from your computer directly to the cable modem and establish an
Internet connection. If you can do this with your computer, but not with the SonicWALL, record
all of your Network settings and check them against the information in the SonicWALL.
Erasing the Firmware
There can be instances when it is necessary to reset the SonicWALL to its factory clean state if
the following events happen to the appliance:
•
Administrator password is forgotten.
•
The firmware has become corrupt, and you cannot contact the Management Interface.
•
The test light comes on and stays on for more than a few minutes.
•
During the troubleshooting process, you must start from a "known" state.
Troubleshooting Guide Page 65
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