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Software/Firmware Support
SonicWALL logs, tracks, prioritizes, and resolves software, firmware and/or documentation bug
reports and enhancement requests for software support for a period of 90 days after the date
of purchase.
Software/Firmware Updates
All software and firmware maintenance releases and updates are included for 90 days after the
date of purchase. SonicWALL notifies administrators via electronic mail of new updates. The
updates are delivered exclusively via the Web.
Support Tools
Warranty Support provides access to SonicWALL's Web-based support tools, including FAQs,
documentation, and Knowledge Base systems.
Availability
This warranty is available only in the United States and Canada.
Warranty Support -
Overview
Included with all SonicWALL products, SonicWALL warranty support includes return-to-factory
hardware replacement for one year. Warranty Support also includes technical support and
software/firmware updates for 90 days. Coverage is provided during normal business hours.
Deliverables
Coverage Hours
Support is provided during standard business hours, 24 hours per day local time, seven days
per week, including locally-recognized SonicWALL holidays.
Hardware Service
Warranty Support includes the repair or replacement of failing hardware returned to the
SonicWALL factory for a period of year following the date of purchase.
Upon diagnosis of a hardware failure, a SonicWALL technical specialist issues an RMA number
and provides instructions for returning the hardware to SonicWALL. Upon receipt of the failed
appliance, SonicWALL ships a fully functional appliance. The replacement appliance is
equivalent to a new appliance.
SonicWALL does not accept failed appliances without a valid RMA number.
Software/Firmware Updates
All software and firmware maintenance releases and updates are included for 90 days after the
date of purchase. SonicWALL notifies administrators via electronic mail of new updates. The
updates are delivered exclusively via the Web.
International
SonicWALL Support Solutions Page 75
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