1. Manuals
  2. Brands
  3. SonicWALL Manuals
  4. Network Hardware
  5. TELE3 SP
  6. Installation manual

SonicWALL TELE3 SP Installation Manual

Hide thumbs Also See for TELE3 SP:
Table of Contents

Advertisement

Quick Links

Download this manual
SONICWALL
TELE3 SP Installation Guide

Advertisement

Table of Contents
loading

Related Manuals for SonicWALL TELE3 SP

Summary of Contents for SonicWALL TELE3 SP

  • Page 1 SONICWALL TELE3 SP Installation Guide...

  • Page 2: Table Of Contents

    Network Types ..................34 Firewalls ...................35 Gateways ..................35 Network Protocols ................35 IP Addressing ..................36 3 Configuring the TELE3 SP Modem Connection ......38 Configuring the TELE3 SP WAN Failover Feature ........38 Configuring Modem Profiles ..............39 Dial-Up Configuration ................39 ISP Settings ..................39 Location Settings ................40...
  • Page 3 SonicWALL TELE3 SP Front Panel ............66 SonicWALL TELE3 SP Front Panel Description ........66 SonicWALL TELE3 SP Back Panel ............67 The SonicWALL TELE3 SP Back Panel Description ........67 7 SonicWALL Support Solutions ............69 Support Offers ..................69 SonicWALL Support 24X7 ..............71 Deliverables ..................71...

  • Page 4: Copyright Notice

    If there is a defect in the hardware, SonicWALL will replace the product at no charge, provided that it is returned to SonicWALL with transportation charges prepaid. A Return Materials Authorization (RMA) number must be displayed on the outside of the package for the product being returned for replacement or the product will be refused.

  • Page 5: About This Guide

    Chapter 4, Hardware Description, has a front and back descriptions of the TELE3 SP hardware. Chapter 5, Troubleshooting, provides solutions to problems you may encounter while configuring your SonicWALL.

  • Page 6: Introduction

    1 Introduction The SonicWALL TELE3 SP (Smart Path) Installation Guide assumes that you have a working knowledge of the Internet and networks. If you are unfamiliar with networking and networking terminology, See “Basic Networking Terminology” on page 34, as a starting point for your TEL3 SP Getting Connected Guide installation.

  • Page 7: Inspecting The Package

    One SonicWALL TELE3 SP Administrator’s Guide • One Companion CD If an item is missing from the package, contact SonicWALL, Inc. by phone at (408) 752-7819 or submit a Web Support Form at <http://techsupport.sonicwall.com/swtech.html>. Here are a few helpful guidelines for installing the SonicWALL appliance:ó...

  • Page 8: Sonicwall Tele3 Sp Configuration Overview

    SonicWALL after setting up your SonicWALL. • Modem Configuration - Configuring the modem for dialup access to your ISP is the last part of configuring the TELE3 SP. You need the dialup access information from your ISP to complete this section. Management Station Configuration Overview 1.
  • Page 9 9. Test the WAN Failover feature by unplugging the WAN connection from the Internet connection (your DSL, cable, or T1 connection). 10. As soon as the TELE3 SP detects the loss of the WAN connection, the modem responds by dialing the ISP using the configuration information. If the failover does not occur, check your ISP dial-up access settings.

  • Page 10: Performing The Initial Configuration

    2 Performing the Initial Configuration Internet Service Provider (ISP) Information To install your SonicWALL Internet Security appliance and connect to the Internet, you need the following IP addressing information from your ISP. ISP Contact Information • Telephone Number, if you contact by phone:__________________ or e-mail address if you contact your ISP via e-mail:_________________________.
  • Page 11 If Yes, be sure to cut and paste the script text in the Chat Script section when configuring your modem on the TELE3 SP. Note: Be sure to store this information in a safe place after establishing your Internet connectivity. Page 10 SonicWALL TELE3 SP Installation Guide...

  • Page 12: Installing The Sonicwall

    Installing the SonicWALL Start by placing the SonicWALL TELE3 SP on a hard, flat surface near your cable modem, DSL modem, or Internet router. Connecting to Your Network 1. Apply Power to the SonicWALL - Attach the power supply to the power input on the SonicWALL and plug the other end into a power outlet.

  • Page 13: Setting Up A Management Station

    SonicWALL or your computer. Setting Up a Management Station To access the SonicWALL Management interface, you must set up a PC on your LAN to be in the same subnet (network) as the SonicWALL. This computer is called the “Management Station”.

  • Page 14: Setting Up Your Management Station

    Station. The following steps describe how to configure the Management Station TCP/IP settings in order to initially access the SonicWALL. It is assumed that the Management Station can access the Internet through an existing connection. Note: If you are running Windows XP, consult your operating system documentation for configuring TCP/IP settings.
  • Page 15 The SonicWALL is pre-configured with the IP address “192.168.168.168". During the initial configuration, it is necessary to temporarily change the IP address of the Management Station to one in the same subnet as the SonicWALL. For initial configuration, set the IP address of the Management Station to "192.168.168.200".

  • Page 16: Connecting The Sonicwall To The Network

    DHCP Client are included in this chapter. Standard mode configuration is also included in this chapter. However, if you want to enable the WAN Failover feature of the TELE3 SP, you cannot configure the TELE3 SP in Standard mode.

  • Page 17: Configuring The Sonicwall In Nat Enabled Mode

    Configuring the SonicWALL in NAT Enabled Mode This section describes configuring the SonicWALL TELE3 SP in NAT mode. If you are assigned a single IP address by your ISP, follow the instructions below. If you do not want to use NAT Enabled mode for your network, see the Standard Network Mode configuration instructions on page 33.
  • Page 18 Note: It is very important to choose a password which cannot be easily guessed by others. Setting the Time and Date 3. Select the appropriate Time Zone from the Time Zone menu. The SonicWALL internal clock is set automatically by a Network Time Server on the Internet. Click Next to continue.
  • Page 19 5. Select Assigned you a single static IP address, if your ISP has provided you with a single, valid IP address. You can configure the SonicWALL to use NAT with a single, static IP address. The advantages of Network Address Translation (NAT) are IP address conservation, and hiding your IP address from a public WAN such as the Internet.
  • Page 20 Next, the Getting to the Internet window is displayed. 6. Enter the IP address provided by your ISP in the SonicWALL WAN IP Address, then fill in the rest of the fields: WAN Subnet Mask, WAN Gateway (Router) Address, and DNS Server Addresses.
  • Page 21 SonicWALL LAN and the LAN Subnet Masks.The SonicWALL LAN IP Address is the private IP address assigned to the LAN port of the SonicWALL. The LAN Subnet Mask defines the range of IP addresses on the LAN. The default values provided by the SonicWALL work for most networks.
  • Page 22 Note: The final window provides important information to help configure the computers on the LAN. Click Print this Page to print the window information. 10. The SonicWALL takes 90 seconds to restart. During this time, the yellow Test LED is lit. Click Close to exit the SonicWALL Wizard.

  • Page 23: Configuring Nat Enabled With Pppoe

    Be sure to have your network information including your WAN IP address, subnet mask, and DNS settings ready. This information is obtained from your ISP. Click Next to continue. Note: To bypass the Wizard, click Cancel. Then log into the SonicWALL Management Interface by entering the User Name "admin" and the Password "password".
  • Page 24 Setting the Time and Date 2. Select the appropriate Time Zone from the Time Zone menu. The SonicWALL internal clock is set automatically by a Network Time Server on the Internet. Click Next to continue. Connecting to the Internet The Connecting to the Internet screen lists the information required to complete the installation.
  • Page 25 5. If you select Provided you with desktop software, a user name and password (PPPoE) window, the SonicWALL ISP Settings (PPPoE) window is displayed. 6. Enter the User Name and Password provided by your ISP into the User Name and Password fields.
  • Page 26 Subnet Mask defines the range of IP addresses on the LAN. The default values provided by the SonicWALL work for most networks. If you do not use the default settings, enter the SonicWALL LAN settings and click Next to continue.
  • Page 27 Connecting to the Internet window. If the configuration is correct, click Next to proceed to the Congratulations window. Congratulations Note:The new SonicWALL LAN IP address, displayed in the URL field of the Congratulations window, is used to log in and manage the SonicWALL. 10. Click Restart to restart the SonicWALL.

  • Page 28: Configuring Nat With Dhcp Client Mode

    Note:The final window provides important information to help configure the computers on the LAN. Click Print this Page to print the window information. The SonicWALL takes 90 seconds to restart. During this time, the yellow Test LED is lit. Click Close to exit the SonicWALL Wizard.
  • Page 29 Click Next to continue. Setting the Time and Date 4. Select the appropriate Time Zone from the Time Zone menu. The SonicWALL internal clock is set automatically by a Network Time Server on the Internet. Click Next to continue.
  • Page 30 5. Confirm that you have the proper network information necessary to configure the SonicWALL to access the Internet. Click the hyperlinks for definitions of the networking terms. Click Next to proceed to the next step. Selecting Your Internet Connection...
  • Page 31 7. The Fill in information about your LAN window allows the configuration of the SonicWALL LAN IP Address and the Subnet Mask. The SonicWALL LAN IP Address is the private IP address assigned to the LAN of the SonicWALL. The LAN Subnet Mask defines the range of IP addresses on the networks.
  • Page 32 Configuring the SonicWALL DHCP Server 8. The Optional-SonicWALL DHCP Server window configures the SonicWALL DHCP Server. If enabled, the SonicWALL automatically configures the IP settings of computers on the LAN. To enable the DHCP server, select the Enable DHCP Server check box, and specify the range of IP addresses that are assigned to computers on the LAN.
  • Page 33 Note:The final window provides important information to help configure the computers on the LAN. Click Print this Page to print the window information. The SonicWALL takes 90 seconds to restart. During this time, the yellow Test LED is lit. Click Close to exit the SonicWALL Wizard.

  • Page 34: Standard Network Mode Configuration

    Registration code - the registration code generated when the SonicWALL is registered at <http//www.mysonicwall.com>. • SonicWALL Active time - the length of time in days, hours and minutes that the SonicWALL is active. • Firmware version - shows the current version number of the firmware installed on the SonicWALL.

  • Page 35: Basic Networking Terminology

    Other SonicWALL general status information is displayed in this section relating to other features in the SonicWALL such as the type of network settings in use, log settings, content filter use, and if Stealth Mode is enabled on the SonicWALL.

  • Page 36: Firewalls

    DNS - Domain Name System (DNS) is a protocol that matches Internet computer names to their corresponding IP addresses. By using DNS, a user can type in a computer name, such as www.sonicwall.com, instead of an IP address, such as 192.168.168.168, to access a computer.

  • Page 37: Ip Addressing

    Class B networks use IP addresses between 128.0.0.0 and 191.0.0.0. • Class C — used for small to medium networks, usually with only a few subnetworks and less than 250 devices. Class C networks use IP addresses between 192.0.0.0 and 223.0.0.0. Page 36 SonicWALL TELE3 SP Installation Guide...
  • Page 38 Just as one would go to the phone company for a phone number, there are controlling bodies for IP addresses. The overall controlling body for IP addresses worldwide is InterNIC. Businesses or individuals can request one or many IP addresses from InterNIC. It’s a good idea to estimate the network’s future growth when requesting the class and number of IP addresses requested.
  • Page 39 Page 38 SonicWALL TELE3 SP Installation Guide...

  • Page 40: Configuring The Tele3 Sp Modem Connection

    Standard mode in the Network section of the Management interface. Configuring the TELE3 SP WAN Failover Feature The TELE3 SP modem can be used as a failover option when your “always on” DSL or cable connection fails. The SonicWALL automatically detects the failure of the WAN connection and uses the parameters configured for the modem to establish another active connection.

  • Page 41: Configuring Modem Profiles

    Configuring Modem Profiles You can configure modem profiles on the SonicWALL using your dial-up ISP information for the connection. Multiple modem profiles can be used when you have a different profile for individual ISPs. Click Profiles, and follow the instructions below to configure your Dial-up Configuration.

  • Page 42: Location Settings

    Location Settings Use this section to configure modem behavior on the TELE3 SP for WAN failover. The TELE3 SP has an autodetect feature that detects when the WAN Ethernet cable is physically disconnected from the TELE3 SP and automatically dials the ISP whether or not Enable WAN Failover is selected.
  • Page 43 Inactivity Timeout(minutes) field. The default value is five (5) minutes. 3. Select the connection speed from the Max Connection Speed(bps) menu. The TELE3 SP automatically detects the connection speed over the modem, therefore Auto is the default setting. 4. If you have call waiting on your telephone line, you should disable it or another call can interrupt your connection to your ISP.

  • Page 44: Tele3 Sp Modem Configuration

    AT commands for modem initialization. To configure the SonicWALL modem settings, follow these steps: 1. Select the Primary Profile from the list of profiles that the SonicWALL uses to access the modem and dial the secondary connection. If you have enabled Manual Dial for the Primary Profile, the Secondary Profile is not used.

  • Page 45: Primary Interface

    Primary Interface The SonicWALL TELE3 SP automatically detects if a WAN Ethernet connection exists when the SonicWALL is powered on. Because it can automatically detect the Ethernet connection, the Primary Interface is Ethernet. Failover Settings You can enable WAN failover for the SonicWALL by configuring settings in this section. Select Enable WAN Failover to use this feature on the SonicWALL.

  • Page 46: Configuring A Modem Profile For Manual Dial-Up

    You can also use the modem to dial your ISP for Internet access without a broadband connection. If you’re traveling with your TELE3 SP, you can create profiles for each ISP configuration necessary for dial-up Internet access. To configure your modem for manual dial- up access, follow these steps: 1.
  • Page 47 Click OK to begin dialing the ISP, or Cancel to return to the current status. Tested Internet Service Providers The following Internet Service Providers (ISPs) have successfully tested with the TELE3 SP: Additional Chat Script Required? AT&T...

  • Page 48: Status

    ISP are used for WAN access. If you click General, then Network, a message is displayed reminding you that the modem is active and the current network settings are displayed on the Modem Status page. Configuring the TELE3 SP Modem Connection Page 47...

  • Page 49: Information On Chat Scripts

    TELE3 SP. The TELE3 SP uses a default chat script that works with most ISPs, but your ISP may require a chat script with specific commands to “chat” with their server. If an ISP requires a specific chat script, it is typically provided to you with your dial-up access information.
  • Page 50 \P with the PPP account password. If either the sername or ssword substring are not received within the timeout period, the chat interpreter aborts the dial-up process resulting in a dial-up failure. Configuring the TELE3 SP Modem Connection Page 49...

  • Page 51: Registering At Mysonicwall.com

    4 Registering at MySonicWALL.com After you complete the initial installation and configuration of your SonicWALL TELE3 SP, you should register it at <http://www.mysonicwall.com>. You must create a user account to activate and manage services on your TELE3 SP, and access technical support.

  • Page 52: Creating A New User Account

    Creating a New User Account If you currently have a MySonicWALL.com user account, you can skip this section and proceed to Adding New Appliances or Services. 1. Enter http://www.mysonicwall.com into the Address or Location field of your Web browser. 2. As a new user, locate the statement, “If you are not a registered user, click here.” Click the link, and an information form appears.
  • Page 53 5. Complete the Personal Information section of the Registration form. Be sure to enter the correct e-mail address as the subscription code for your SonicWALL user account is e-mailed to you. The subscription code is necessary to activate your account.
  • Page 54 • Yes, I would like to be a Beta Tester. • No, I do not want to be contacted by SonicWALL via e-mail. • I would like to receive security alerts from SonicWALL. • I would like to receive product information from SonicWALL.
  • Page 55 Write your subscription code below. Subscription code:________________________________ 11. Enter the subscription code you received via e-mail into the Subscription Code field, and click Submit. Your Account Management interface appears and you can now register Page 54 SonicWALL TELE3 SP Installation Guide...
  • Page 56 SonicWALL Internet Security appliances or services. You can also delete or move appliances from your user account. Problems Creating a MysonicWALL.com User Account? If you’re having trouble creating a user account on the MySonicWALL.com Web site, be sure to check the following items in your browser: •...

  • Page 57: Registering Your Sonicwall Internet Security Appliance

    Names can assist you with managing multiple SonicWALLs. Quick Registration To quickly register a SonicWALL Internet Security appliance, enter the serial number in the field under the Quick Register section, and click Go. The serial number automatically appears in the Serial Number field. You can then create a Friendly Name for the appliance. If you enter the incorrect serial number into the Serial Number field, a message stating that the appliance is previously registered may be returned.
  • Page 58 After you register the SonicWALL, the Friendly Name appears as a hyperlink under Registered SonicWALL Products. Click on the Friendly Name to view the services activated on the appliance. Note: Services may vary from model to model and may not have the same activated fields as the above appliance.
  • Page 59 Status and Options Click Status and Options underneath the login information to search for the status and options relating to a particular SonicWALL appliance. Enter the SonicWALL serial number to search for the related information. Information displayed includes • Serial Number •...

  • Page 60: Managing Your Sonicwall

    Services Management. Renaming Your SonicWALL You can rename your SonicWALL at any time in order to manage your SonicWALLs. To rename your SonicWALL, click Rename in the Manage Products section. Enter the new name in the Friendly Name field, and click Submit.
  • Page 61 You can transfer a SonicWALL to another MySonicWALL.com user at any time. Transferring a SonicWALL is necessary if you sell the appliance to another user, or if you want to transfer it to another person in your company. For example, the sales manager for the East Coast has left, and you were managing the services for his SonicWALL.
  • Page 62 You can also delete a SonicWALL from your MySonicWALL.com user account. Click on the Friendly Name for the appliance, and then click Delete. A confirmation message appears in the next window, and you have successfully deleted a SonicWALL from your user account. You can add the SonicWALL back to your account at anytime.

  • Page 63: Applicable Services For Sonicwall Internet Security Appliances

    Activated service names are also hyperlinked to an information page with Activation Status and the Expiration Date of the service. Services can also be renewed by clicking on the name, and entering the activation key into the Activation Key field. Page 62 SonicWALL TELE3 SP Installation Guide...

  • Page 64: Activating Services Using Mysonicwall.com

    3. Enter the Activation Key into the Activation Key field, and select I have read and agreed to all of the above terms and conditions. Click Submit. 4. The Content Filter List subscription is now active, and you can download the Content Filter List through your SonicWALL appliance. Registering at MySonicWALL.com Page 63...

  • Page 65: Troubleshooting Guide

    (5)minutes, and then turn it back on. Restart the SonicWALL and try to access it using the LAN IP address. This is an easy fix that’s worth trying before contacting tech support.

  • Page 66: Erasing The Firmware

    Network settings and check them against the information in the SonicWALL. Erasing the Firmware There can be instances when it is necessary to reset the SonicWALL to its factory clean state if the following events happen to the appliance: •...
  • Page 67 <http://www.mysonicwall.com> as a registered user. Locating the Reset button on your SonicWALL Internet Security Appliance The SonicWALL TELE3 SP uses the small recessed button on the back of the unit for this procedure. Erasing the Firmware 1.

  • Page 68: Hardware Description

    More information is provided in Appendix A, Technical Specifications. SonicWALL TELE3 SP Front Panel The SonicWALL TELE3 SP front panel is shown below, followed by a description of each item. Modem LED WAN Port LEDs LAN Port LEDs...

  • Page 69: Sonicwall Tele3 Sp Back Panel

    These tests take about 90 seconds. If the Test LED remains lit after this time, the software is corrupt and must be reinstalled. SonicWALL TELE3 SP Back Panel The SonicWALL TELE3 SP back panel is shown below, followed by a description of each item. Cooling Vents 5VDC,2A...
  • Page 70 • Test Lights up when the SonicWALL is powered up and performing diagnostic tests for proper operation. These tests take up to 5 minutes. If the Test LED remains lit after this time, the firmware is corrupt and must be reinstalled. This process is described in Chapter 5, Troubleshooting Guide.

  • Page 71: Sonicwall Support Solutions

    Internet Security Expertise Technical Support is only as good as the people providing it to you. SonicWALL support professionals are Certified Internet Security Administrators with years of experience in networking and Internet security. They are also supported by the best in class tools and processes that ensure a quick and accurate solution to your problem.
  • Page 72 • Access to SonicWALL’s electronic support and Knowledge Base systems All of SonicWALL Support Services offer a variety of support services to meet your unique needs including fast, responsive service, instant access to electronic support tools, and high quality technical support.

  • Page 73: Sonicwall Support 24X7

    SonicWALL. SonicWALL ships a replacement appliance to you based upon the RMA information. You are responsible for returning the failed appliance to SonicWALL with 30 days or be charged for the full replacement cost.

  • Page 74: Sonicwall Support 8X5

    SonicWALL Support 24X7 provides access to SonicWALL’s Web-based support tools, including FAQs, documentation, and Knowledge Base systems. Availability SonicWALL Support 24X7 is an annual service available for sale at the time of product purchase or anytime before warranty expiration. SonicWALL Support 8X5...

  • Page 75: Warranty Support - North America

    SonicWALL Support 8X5 provides access to SonicWALL’s Web-based support tools, including FAQs, documentation, and Knowledge Base systems. Availability SonicWALL Support 8X5 is an annual service available for sale at the time of product purchase or anytime before warranty expiration. North America...

  • Page 76: Warranty Support - International

    SonicWALL factory for a period of year following the date of purchase. Upon diagnosis of a hardware failure, a SonicWALL technical specialist issues an RMA number and provides instructions for returning the hardware to SonicWALL. Upon receipt of the failed appliance, SonicWALL ships a fully functional appliance.
  • Page 77 Support Tools Warranty Support provides access to SonicWALL’s Web-based support tools, including FAQs, documentation, and Knowledge Base systems. Availability This warranty applied to products sold in Europe, the Middle East, Africa, Asia, Central and South America. Page 76 SonicWALL TELE3 SP Installation Guide...
  • Page 78 SonicWALL, Inc. 1160 Bordeaux Drive Sunnyvale, CA 94089-1209 Tel: (408) 745-9600 Fax: (408) 745-9300 E-mail: info@sonicwall.com Part# 232-000315-00 Web: www.sonicwall.com Rev. A 06/02...

Table of Contents