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SonicWALL Support 24X7
For customers with mission-critical network requirements who cannot afford downtime,
SonicWALL Support 24X7 is an annual subscription service that offers
•
Advanced-exchanged replacement of defective hardware
•
Telephone or electronic support, 24 hours, 7 days a week
•
Enhanced escalation for high priority problems
•
Access to SonicWALL's electronic support and Knowledge Base systems
All of SonicWALL Support Services offer a variety of support services to meet your unique needs
including fast, responsive service, instant access to electronic support tools, and high quality
technical support.
SonicWALL Support Services Features and Benefits
Telephone or Web-based Technical Support. SonicWALL's technical support experts help
solve your problems or answer your questions quickly, reducing your risk of Internet attack.
Knowledge Base. Instant access to solutions and documentation provides answers to
questions and solves problems electronically.
Firmware/Software Upgrades. Automatic firmware and software upgrades give instant
access to new features and capabilities, allowing you to extend your Internet security
investment.
Annual Support Agreement. Low, fixed prices for support services allow you to budget
accurately and protect you from unexpected technical support expenses.
Telephone/Web-based
technical support
Hardware Replacement
Software/Firmware
Updates
Enhanced Escalation
SonicWALL
Warranty
90 days
8:00 a.m. - 5:00 p.m.,
local time, Monday -
Friday
1 year, return to
factory
90 days
SonicWALL
Support 8X5
1-year
8:00 a.m. - 5:00 p.m.,
local time, Monday -
Friday
1 year, return to
factory
1-year
SonicWALL Support Solutions Page 71
Super
SonicWALL
Support
1-year
24 hours by 7 days a
week
1 year, advanced
exchange
1-year
Yes
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