9. Troubleshooting
Message
"LDAP server
authentication has failed.
Check the settings."
Messages that Appear When There Is a Problem with the Certificate
Message
"The destination cannot
be selected because the
device certificate used
for the S/MIME
signature is not currently
valid. Please check the
certificate."
"Signature cannot be set
because there is a
problem with the device
certificate used for the S/
MIME signature. Check
the device certificate."
244
Cause
The user name or
password is incorrect.
Cause
The device certificate
used for the S/MIME
signature is not currently
valid.
Solution and reference
Select the user in the address book, press
[Edit], and specify the correct user name and
password in [User Management / Others] tab
[User Management]
Authentication Info].
See "Registering a User in the Address Book
and Specifying the Login Information", User
Guide (Full Version).
Solution and reference
Install a new device certificate used for the S/
MIME signature.
See "Encrypting Network Communication",
User Guide (Full Version).
[LDAP