Ricoh IM CW2200 User Manual page 234

9. Troubleshooting
Message
"Scanner is not ready.
Check the scanner and
the options."
"Scanning has been
aborted because
memory in Mainframe
became full."
"The device's
authentication service
cannot be performed."
"There is no response
from the scanner. There
may be a number of
reasons for this, e.g. the
data between the
computer and scanner
has been lost because of
an increase in network
traffic, the firewall in the
virus protection software
may be activated, or
there might be problems
with the hardware etc. If
you can not fix this
problem, please call
service."
232
Cause
The cover is open.
The amount of available
space on the hard disk
of the machine is
insufficient when
scanning is performed
with the [Specify
scanning area] check
box selected in the
TWAIN driver.
Authentication cannot
be performed because
the authentication
service is starting up or
busy.
The network is busy.
The firewall function is
enabled on the
computer.
The machine or the
computer is not
connected to the
network correctly.
Solution and reference
Check whether the cover is closed.
• Clear the [Specify scanning area] check
box in the TWAIN driver.
• Erase documents that are no longer
needed from the machine.
• When User Code or Basic authentication
is specified, wait a while until processing
the machine address is completed.
• When Windows or LDAP authentication is
specified, wait a while until the server
becomes ready for processing. If
authentication is not possible even after
waiting for a while, consult your
administrator.
Wait a while.
Configure the firewall function of the computer
to allow communication of the application
used, or disable the firewall function.
Check that the machine or the computer is
connected to the network correctly.