Messages That Appear On The Computer - Ricoh IM CW2200 User Manual

9. Troubleshooting
Message
"Authentication with the
destination has failed.
Check settings. To check
the current status, press
[Scan Files Status]."

Messages that Appear on the Computer

Message
"Any of Login User
Name, Login Password
or Driver Encryption Key
is incorrect."
"The authentication
password and/or
authentication algorithm
may be incorrect, or the
machine does not
support the
authentication algorithm.
Please check."
"Authentication
succeeded. However, the
access privileges for
scanner function has
been denied."
228
Cause
The user name or
password is incorrect.
Cause
The login user name or
password entered in
[General user
authentication] is
incorrect.
The driver encryption
key is not registered
correctly in the TWAIN
driver.
The SNMPv3
authentication
information registered in
Network Connection
Tool does not match the
information of the
machine.
The logged-in user does
not have access
privileges to use the
scanner function.
Solution and reference
• Please check the SMTP authentication
user name and password.
• Please check the destination folder ID
and password.
• The maximum number of alphanumeric
characters that can be registered to a
password is 128. Set a different
password that is less than 128
characters.
Solution and reference
Enter the correct login user name and
password in [General user authentication]. For
the login user name and password, consult the
user administrator.
Register the driver encryption key on
[Authentication] in the TWAIN driver. For the
driver encryption key, consult the network
administrator.
Consult the network administrator for the
SNMPv3 authentication information, and
change the information registered in Network
Connection Tool.
See "Installing the TWAIN Driver", User Guide
(Full Version).
Consult the user administrator. The user
administrator can change the access
permissions in the address book.
See "Confirming the Available Functions", User
Guide (Full Version).