When A Message Appears While Using The Scanner Function; Messages That Appear On The Control Panel - Ricoh IM CW2200 User Manual

9. Troubleshooting
When a Message Appears While Using the
Scanner Function
• When confirming or changing the settings in [Settings], press [Home] (

Messages that Appear on the Control Panel

Message
"All the pages are
detected as blank. No
file was created."
"Authentication with the
destination has failed.
Check settings. To check
the current status, press
[Scan Files Status]."
222
Cause
The original was placed
with the wrong side
facing down when
[Delete Blank Page] in
OCR setting is specified.
All pages in the scanned
original were
determined to be blank
when [Delete Blank
Page] in OCR is
specified.
The user name/
password of SMTP
authentication specified
when sending the e-mail
are incorrect.
The user ID/password
specified on the
destination folder in
Send to Folder are
incorrect.
) after closing [Settings].
Solution and reference
When scanning on the original table, place
the original with the side to scan facing down.
Change the following setting items.
[Settings] [Scanner Settings]
[Blank Page Detection]
Blank Page Sensitivity] to [Sensitivity Level 1]
Select the destination in the address book,
press [Edit], and check the setting in
[Destinations] tab [Email Address].
• Select the forwarding destination in the
address book, press [Edit], and check the
information registered in [Destinations]
tab [Folder] [Folder Authentication
Info].
• Adding "@domain-name" behind the user
name may resolve the problem.
• When a login password is not specified
on your computer, specify a login
password on the computer and register it
to the machine.
[Scan]
[OCR Scanned PDF