Voice Response System (Vrs) - NEC Xen Topaz Features And Specifications Manual

XEN Topaz

Voice Response System (VRS)

• Description
The DSPDBU daughter board provides the option for Voice Response System (VRS)
which gives the system voice recording and playback capability. This enhances the
system with:
VRS Messages
The VRS allows you to record up to 48 VRS messages. You allocate these messages
for Automated Attendant greetings, the General Message and the Preamble message.
The maximum duration of any one VRS message is not programmable. VRS
messages are stored permanently in the event of a power failure.
Any on-premise extension, DISA or DID caller can listen, record and erase VRS
Messages (unless restricted in programming). DISA and DID callers use the same
procedures as on-premise users, except that they must additionally enter a VRS
password.
General Message
A General Message is a pre-recorded message available to all callers. A General
Message typically contains important company information that all employees should
hear. To hear the General Message, an employee can go to any system phone and
press 4 (for General Message). You can restrict the ability to record the General
Message in an extension's Class of Service. This allows you to give recording
capability to the System Administrator or Communications Manager, for example, but
not any employee. The MW LED at each telephone flashes when a new General
Message is recorded. Once the extension user listens to the message, the MW LED
goes out.
Features and Specifications Manual
•
VRS Messages - are 48 system messages used for the General Mes-
sage, Automated Attendant greetings and the Preamble message
•
General Message - provides a pre-recorded message to which any user
can listen
•
Personal Greeting - lets an extension user record a message and for-
ward their calls. Callers to the extension hear the recorded message and
are then redirected.
•
Park and Page - parks a call at an extension and automatically pages the
user to pick it up
•
Automated Attendant (Operator Assistance) - answers incoming calls,
plays a greeting to the caller and then lets the caller directly dial a system
extension
•
Voice Prompting Messages - plays call and feature status messages to
users
•
Preamble Message - alerts callers of the cost and features of the "pay-
per-call" service they have called. May also be used as an auto-answer
with greeting application
•
Time, Date and Station Number Check - lets a system phone extension
user quickly hear a recording for the time, date, or the extension's num-
ber.
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