Voice Mail Integration - NEC Xen Topaz Features And Specifications Manual

NEC Business Solutions Ltd

Voice Mail Integration

• Description
The Voice Mail Integration feature provides the necessary interface between the Xen
Topaz system and a locally-provided Voice Mail system. When a station is forwarded to
the Voice Mail system and a station user calls that forwarded station, the call goes
directly to the individual personal mail box. If the Voice Mail system has the ability, a
message can be sent to the station indicating a Voice Mail Message was received.
This feature supports analogue external voice mail systems only.
An externally integrated Voice Mail system enhances the telephone system with the
following features:
Chapter 4 - 356
• Call Forwarding to Voice Mail
An extension user can forward their calls to Voice Mail. Once forwarded,
calls to the extension connect to that extension's mailbox. The caller can
leave a message in the mailbox instead of calling back later. Forwarding can
occur for all calls immediately, for unanswered calls or only when the exten-
sion is busy. When a user transfers a call to an extension forwarded to Voice
Mail, the call waits for the Delayed Call Forwarding time before routing to the
called extension's mailbox. This gives the transferring party the option of
retrieving the call instead of having it go directly to the mailbox.
• Leaving a Message
Voice Mail lets a system phone extension user easily leave a message at an
extension that is unanswered, busy or in Do Not Disturb. The caller just
presses their Voice Mail key to leave a message in the called extension's
mailbox. There is no need to call back later. A Flashing Message Waiting
Lamp and unique Dial Tone remind users that they have messages waiting
to which they have not responded.
• Transferring to Voice Mail
By using Transfer to Voice Mail, a system phone extension user can Trans-
fer a call to the user's own or a co- worker's mailbox. After the Transfer goes
through, the caller can leave a message in the mailbox.
• Personal Answering Machine Emulation
A system phone user can have their idle extension emulate a personal
answering machine. This lets Voice Mail screen their calls, just like their
answering machine at home. If activated, the extension's incoming calls
route to the user's subscriber mailbox. Once the mailbox answers, the user
hears two alert tones followed by the caller's incoming message. The sys-
tem phone user can then:
- Let the call go through to their mailbox
- Intercept the call before it goes to their mailbox (by pressing the CALL key
on a system phone)
- Reject the call before it goes to their mailbox
XEN Topaz
Features