Serial Call - NEC Xen Topaz Features And Specifications Manual

NEC Business Solutions Ltd

Serial Call

• Description
Serial Call is a method of transferring a call so it automatically returns to the
transferring extension. Serial Calling saves transferring steps between users. For
example, a Customer Service Representative (CSR) has a client on the phone who
needs technical advice. The CSR wants to send the call to Tech Service, but needs to
advise the client of certain costs when Tech Service is done. Rather than transferring
the call back and forth, the CSR can use Serial Call to Technical Service and
announce, "I have a caller on the phone. I need to talk to them again. Just hang up
when you're done and I'll get them back."
Conditions
The transferring extension can remain off-hook to auto-receive the callback or hang up
and it will ring back to them.
Default Setting
Disabled.
• Programming
• Related Features
• Operation
To place a Serial Call to a co-worker:
Chapter 4 - 292
15-07-01: Programming Function Keys
Assign a programmable key as a Serial Call key (code 43).
• Programmable Function Keys
Serial Call requires a uniquely programmed function key.
• Single Line Telephones
Serial Call is not available to single line telephones.
• Transfer
An extension user can extend (send) a call to a co-worker.
1. Place or answer a call.
2. Press HOLD.
3. Dial co-worker's extension number.
Co-worker must lift handset to respond to your announcement.
4. Press Serial Call key (PGM 15-07 or SC 851: 43) but do not hang up.
When your co-worker hangs up the call, the system makes an automatic live transfer back to your exten-
sion.
XEN Topaz
Features