Department Step Calling - NEC Xen Topaz Features And Specifications Manual

NEC Business Solutions Ltd

Department Step Calling

• Description
After calling a busy Department Calling Group member, an extension user can have
Department Step Calling quickly call another member in the group. The caller does not
have to hang up and place another Intercom call if the first extension called is
unavailable. Department Step Calling also allows an extension user to cycle through
the members of a Department Group.
Conditions
None
Default Setting
Enabled.
• Programming
• Related Features
• Operation
To make a Step Call:
1. Place call to busy Department Group member.
2. Press Step Call key (PGM 15-07 or SC 851: 36).
3. Repeat step 2 to call other Department Group members.
Chapter 4 - 138
11-16-01: Single Digit Service Code Setup
If required, use this option to change the Department Step Calling Single
Digit Service Code.
15-07-01: Programming Function Keys
Assign a function key Department Step Calling (code 36).
20-06-01: Class of Service for Extensions
Assign a Class Of Service (1-15) to an extension.
20-08-12: Class of Service Options (Outgoing Call Service) - Department Step
Calling
In an extension's Class of Service, enable (1) or disable (0) an exten-
sion's ability to use Department Step Calling.
• Department Calling
An extension user can call an idle extension within a pre-programmed Depart-
ment Group by dialling the group's pilot number. Department Calling also pro-
vides overflow routing for extensions within the group - which simulates Step
Calling.
• Programmable Function Keys
Function keys simplify Department Step Calling operation.
You step through Extension Groups set in Program 16-02.
OR
Place call to Department Group pilot number.
XEN Topaz
Features