Hold - NEC Xen Topaz Features And Specifications Manual

NEC Business Solutions Ltd

Hold

• Description
Hold lets an extension user put a call in a temporary waiting state. The caller on Hold
hears silence or Music on Hold, not conversation in the extension user's work area.
While the call waits on Hold, the extension user may process calls or use a system
feature. Calls left on Hold too long recall the extension that placed them on Hold. There
are four types of Hold:
Hold Recall to Operator
Conditions
The called extension must lift the handset or press the SPK key before the call can be
placed on hold.
Default Setting
Enabled.
• Programming
Chapter 4 - 186
•
System Hold
An outside call a user places on Hold flashes the line key (if programmed) at
all other System Phones. Any system phone user with the flashing line key
can pick up the call.
•
Exclusive Hold
When a user places a call on Exclusive Hold, only that user can pick up the
call from Hold. The trunk appears busy to all other System Phones that have
a key for the trunk. Exclusive hold is important if a user doesn't want a co-
worker picking up their call on Hold.
•
Group Hold
If a user places a call on Group Hold, another user in the Department Group
can dial a code to pick up the call. This lets members of a department easily
pick up each other's calls.
•
Intercom Hold
A user can place an Intercom call on Hold. The Intercom call on Hold does
not indicate at any other extension.
•
Hold Recall to Operator enhances how the system handles calls that have
been left on hold too long. With Hold Recall to Operator:
•
A trunk call recalls the extension that placed it on Hold after the Hold/
Exclusive Hold Recall time.
•
The recalling trunk will ring the extension that placed it on Hold for the
Hold/Exclusive Hold Recall Callback Time.
•
After the Hold/Exclusive Hold Recall Callback Time, the trunk call will ring
the operator.
Hold Recall to Operator applies to trunk calls placed on System Hold, Exclu-
sive Hold and Group Hold. It does not apply to Intercom calls.
14-01-16: Basic Trunk Data Setup - Forced Release of Held Call
Enable (1) or disable (0) Forced Release of Held Call.
14-07-01: Trunk Access Map Setup
XEN Topaz
Features