Trunk Queuing/Camp On - NEC Xen Topaz Features And Specifications Manual

XEN Topaz

Trunk Queuing/Camp On

• Description
Trunk Queuing permits an extension user to queue (wait in line) on hook for a busy
trunk or trunk group to become free. The system recalls the queued extension as soon
as the trunk is available. The user does not have to manually retry the trunk later. Trunk
Queuing lets the caller know when the call can go through. If the extension user does
not answer the Trunk Queuing ring, the system cancels the queue request.
With Trunk Camp On, an extension user can queue (wait in line) off hook for a busy
trunk or trunk group to become free. The caller connects to the trunk when the trunk
becomes free. As with Trunk Queuing, the user does not have to manually retry the
trunk later.
Any number of extensions may simultaneously queue or Camp On for the same trunk
or trunk group. When a trunk becomes free, the system connects the extensions in the
order that the requests were left.
Conditions
None
Default Setting
Enabled.
• Programming
• Related Features
Features and Specifications Manual
15-07-01: Programming Function Keys
Assign a function key for Trunk Queuing and Trunk Camp On (code 35).
20-01-08: System Options - Trunk Queuing Callback Time
Set the Trunk Queuing Callback Time (0-64800 seconds). Trunk Queu-
ing Callback rings an extension for this interval.
20-01-09: System Options - Callback/Trunk Queuing Cancel Time
Set the Callback/Trunk Queuing Cancel Time (0-64800 seconds). The
system cancels an extension's Callback or Trunk Queuing request after
this interval.
20-06-01: Class of Service for Extensions
Assign a Class Of Service (1-15) to an extension.
20-11-07: Class of Service Options (Hold/Transfer Service) - Transfer Without
Holding
Disable (0) an extension's ability to use Transfer Without Holding.
• Automatic Route Selection
With Automatic Route Selection, Trunk Queuing automatically queues for the
least costly route.
• Call Waiting/Camp On and Callback
A user can Camp On or leave a Callback request for an extension.
• Central Office Calls, Placing
NEC Business Solutions Ltd
Chapter 4 - 331