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Troubleshoot a problem
Scanner does not respond
Action
Step 1
a
Check if the power cord is connected properly to the printer
and the electrical outlet.
CAUTION—POTENTIAL INJURY: To avoid the risk of fire
or electrical shock, connect the power cord to an
appropriately rated and properly grounded electrical outlet
that is near the product and easily accessible.
b
Copy or scan the document.
Is the scanner responding?
Step 2
a
Check if the printer is turned on.
b
Resolve any error messages that appear on the display.
c
Copy or scan the document.
Is the scanner responding?
Step 3
a
Turn off the printer, wait for about 10 seconds, and then turn the
printer on.
b
Copy or scan the document.
Is the scanner responding?
Adjusting scanner registration
1
From the home screen, touch Settings > Device > Maintenance > Configuration Menu > Scanner
Configuration > Scanner Manual Registration.
2
In the Print Quick Test menu, touch Start.
3
Place the Print Quick Test page on the scanner glass, and then touch Flatbed Registration.
4
In the Copy Quick Test menu, touch Start.
5
Compare the Copy Quick Test page with the original document.
Note: If the margins of the test page are different from the original document, then adjust Left Margin and
Top Margin.
6
Repeat
step 4
and
Adjusting ADF registration
1
From the home screen, touch Settings > Device > Maintenance > Configuration Menu > Scanner
Configuration > Scanner Manual Registration.
2
In the Print Quick Test menu, touch Start.
step 5
until the margins of the Copy Quick Test page closely match the original document.
Yes
No
The problem is
Go to step 2.
solved.
The problem is
Go to step 3.
solved.
The problem is
Contact
solved.
support.
392
customer
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