Hardware Options Problems - Lexmark MX931 User Manual

Troubleshoot a problem

Hardware options problems

Cannot detect internal option
Action
Step 1
Turn off the printer, wait for about 10 seconds, and then turn on the
printer.
Does the printer detect the internal option?
Step 2
Print the Menu Settings Page, and then check if the internal option
appears in the Installed Features list.
Is the internal option listed?
Step 3
Check if the internal option is installed properly into the controller
board.
a
Turn off the printer, and then unplug the power cord from the
electrical outlet.
b
Make sure that the internal option is installed into the
appropriate connector on the controller board.
c
Connect the power cord to the electrical outlet, and then turn
on the printer.
CAUTION—POTENTIAL INJURY: To avoid the risk of fire
or electrical shock, connect the power cord to an
appropriately rated and properly grounded electrical outlet
that is near the product and easily accessible.
Does the printer detect the internal option?
Step 4
a
Check if the internal option is available in the print driver.
Note: If necessary, manually add the internal option in the
print driver to make it available for print jobs. For more
information, see
on page 76.
b
Print the document.
Does the printer detect the internal option?
Defective flash detected
Try one or more of the following:
•
Replace the defective intelligent storage drive.
•
From the home screen, touch Continue to ignore the message and continue printing.
"Adding available options in the print driver"
Yes No
The problem is Go to step 2.
solved.
Go to step 4. Go to step 3.
The problem is Go to step 4.
solved.
The problem is Contact
solved. support.
375
customer