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Troubleshoot a problem
Action
a
Open the scanner cover.
b
Using a damp, soft, lint‑free cloth, wipe the ADF glass and the
ADF glass pad.
c
Close the scanner cover.
d
Scan the document.
Do vertical streaks appear on scanned documents?
Jagged image or text when scanning from the ADF
Action
a
Load 50 sheets of clean, plain paper into the ADF.
Note: The plain paper helps clean or remove dust and other
coating from the ADF feed rollers.
b
From the home screen, touch
c
Load an original document into the ADF.
d
Scan the document.
Do jagged images or texts appear on the output?
Scan job was not successful
Action
Step 1
Check the cable connections.
a
Make sure that the Ethernet or USB cable is securely connected
to the computer and the printer.
b
Resend the scan job.
Is the scan job successful?
.
Yes
No
Contact
customer
The problem is
support.
solved.
Yes
No
Contact
customer
The problem is
support.
solved.
Yes
No
The problem is
Go to step 2.
solved.
390
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