E-Mailing Problems - Lexmark MX931 User Manual

Troubleshoot a problem

E-mailing problems

Disabling the "SMTP server not set up" error message
From the home screen, touch Settings > E‑mail > E‑mail Setup > Disable "SMTP Server not set up" error >
On.
To prevent the error from happening again, do one or more of the following:
•
Update the printer firmware. For more information, see
•
Configure the e‑mail SMTP settings. For more information, see
page 47.
Cannot send e‑mails
Action
Step 1
Make sure that the e‑mail SMTP settings are configured correctly.
For more information, see
on page 47.
Can you send an e‑mail?
Step 2
Make sure that you are using the correct password. Depending on
your e‑mail service provider, use your account password, app
password, or authentication password. For more information, see
"Configuring the e‑mail SMTP settings" on page
Can you send an e‑mail?
Step 3
Make sure that the printer is connected to a network and that the
network is connected to the Internet.
Can you send an e‑mail?
"Configuring the e‑mail SMTP settings"
47.
"Updating firmware" on page
"Configuring the e‑mail SMTP settings" on
Yes
The problem is
solved.
The problem is
solved.
The problem is
solved.
380
74.
No
Go to step 2.
Go to step 3.
Contact customer
support.