Paper Feed Problems - Lexmark MX931 User Manual

Troubleshoot a problem
If you do not want to accept these risks, then remove the third-party supply or part from your printer and
install a genuine Lexmark supply or part. For more information, see
supplies" on page
If the printer does not print after clearing the error message, then reset the supply usage counter.
1
From the home screen, touch Settings > Device > Maintenance > Configuration Menu > Supply Usage
And Counters.
2
Select the part or supply that you want to reset, and then touch Start.
3
Read the warning message, and then touch Continue.
4
Using two fingers, touch the display for 15 seconds to clear the message.
Note: If you are unable to reset the supply usage counters, then return the supply item to the place of
purchase.

Paper feed problems

Envelope seals when printing
Action
Step 1
a
Use an envelope that has been stored in a dry environment.
Note: Printing on envelopes with high moisture content can
seal the flaps.
b
Send the print job.
Does the envelope seal when printing?
Step 2
a
Make sure that paper type is set to Envelope.
From the home screen, touch Settings > Paper > Tray
Configuration > Paper Size/Type.
b
Send the print job.
Does the envelope seal when printing?
Collated printing does not work
Action
Step 1
a
From the home screen, touch Settings > Print > Layout >
Collate.
b
Touch On [1,2,1,2,1,2].
c
Print the document.
Is the document collated correctly?
263.
"Using genuine Lexmark parts and
Yes No
Go to step 2. The problem is
solved.
Contact customer The problem is
support. solved.
Yes No
The problem is Go to step 2.
solved.
377