Page 1 MX410 and MX510 Series User's Guide September 2014 www.lexmark.com Machine type(s): 7015 Model(s): 470, 630, 670, 675...
Page 2: Table Of Contents
Contents Contents Safety information..................7 Learning about the printer................9 Finding information about the printer......................9 Selecting a location for the printer......................10 Printer configurations..........................11 Understanding the basic functions of the scanner..................12 Using the ADF and scanner glass......................13 Understanding the printer control panel............14 Using the printer control panel.......................14 Understanding the colors of the Sleep button and indicator lights............14 Understanding the home screen......................15 Using the touch-screen buttons......................16...
Page 3 Contents Configuring Universal paper settings......................51 Loading trays............................51 Loading the multipurpose feeder......................56 Linking and unlinking trays........................60 Paper and specialty media guide..............63 Using specialty media..........................63 Paper guidelines............................65 Supported paper sizes, types, and weights.....................68 Printing......................72 Printing forms and a document.......................72 Printing from a flash drive or mobile device...................73 Printing confidential and other held jobs....................75 Printing information pages........................77 Canceling a print job..........................78...
Page 4 Contents Customizing fax settings........................115 Canceling an outgoing fax........................117 Holding and forwarding faxes.......................117 Understanding the fax options......................118 Scanning....................121 Using Scan to Network..........................121 Scanning to an FTP address........................121 Scanning to a computer or flash drive....................123 Understanding the scan options......................124 Understanding the printer menus............127 Menus list..............................127 Paper menu............................128 Reports Menu............................138...
Page 5 Contents Storing supplies.............................212 Replacing supplies..........................213 Moving the printer..........................217 Managing the printer................218 Finding advanced networking and administrator information.............218 Checking the virtual display........................218 Setting up e‑mail alerts.........................218 Viewing reports.............................218 Configuring supply notifications from the Embedded Web Server............219 Restoring factory default settings......................220 Clearing jams....................221 Avoiding jams............................221 Understanding jam messages and locations..................222 [x]‑page jam, open front door.
Page 6: Contents
Contents Power consumption..........................302 Index......................315...
Page 7: Safety Information
CAUTION—TIPPING HAZARD: Floor-mounted configurations require additional furniture for stability. You must use either a printer stand or printer base if you are using multiple input options. If you purchased a multifunction printer (MFP) that scans, copies, and faxes, then you may need additional furniture. For more information, see www.lexmark.com/multifunctionprinters.
Page 8 Safety information CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing. If you have any other devices attached to the printer, then turn them off as well, and unplug any cables going into the printer.
Page 9: Learning About The Printer
Caring for and maintaining the printer • Troubleshooting and solving problems Information on setting up and configuring the accessibility Lexmark Accessibility Guide—This guide is available at features of your printer http://support.lexmark.com. Help using the printer software Windows or Mac Help—Open a printer software program or application, and then click Help.
Page 10: Selecting A Location For The Printer
Learning about the printer What are you looking for? Find it here The latest supplemental information, updates, and customer Lexmark support Web site— support: http://support.lexmark.com • Documentation Note: Select your country or region, and then select your product to view the appropriate support site.
Page 11: Printer Configurations
If you purchased a multifunction printer (MFP) that scans, copies, and faxes, then you may need additional furniture. For more information, see www.lexmark.com/multifunctionprinters. CAUTION—POTENTIAL INJURY: To reduce the risk of equipment instability, load each tray separately. Keep all other trays closed until needed.
Page 12: Understanding The Basic Functions Of The Scanner
Learning about the printer Printer control panel Automatic document feeder (ADF) ADF tray ADF bin Front door release button Standard 250‑sheet tray Optional 250‑ or 550‑sheet tray 100‑sheet multipurpose feeder Paper stop Standard bin Understanding the basic functions of the scanner •...
Page 13: Using The Adf And Scanner Glass
Learning about the printer Using the ADF and scanner glass Automatic document feeder (ADF) Scanner glass Use the ADF for multiple‑page documents including two-sided (duplex) pages. Use the scanner glass for single‑page documents, book pages, small items (such as postcards or photos), transparencies, photo paper, or thin media (such as magazine clippings).
Page 14: Understanding The Printer Control Panel
Understanding the printer control panel Understanding the printer control panel Using the printer control panel Use the Display • View the printer status and messages. • Set up and operate the printer. Home button Go to the home screen. Tips Open a context-sensitive Help dialog.
Page 15: Understanding The Home Screen
Understanding the printer control panel Indicator light Printer status Blinking red The printer requires user intervention. Sleep button light Printer status The printer is off, idle, or in Ready state. Solid amber The printer is in Sleep mode. Blinking amber The printer is entering or waking from Hibernate mode.
Page 16: Using The Touch-Screen Buttons
Understanding the printer control panel Touch Status/Supplies • Show a printer warning or error message whenever the printer requires intervention to continue processing. • View more information on the printer warning or message, and on how to clear it. This may also appear on the home screen: Touch Search Held Jobs Search current held jobs.
Page 17 Understanding the printer control panel Touch the Radio button Select or clear an item. Up arrow Scroll up. Down arrow Scroll down. Accept button Save a setting. Cancel button • Cancel an action or a selection. • Return to the previous screen. Touch Return to the home screen.
Page 18: Setting Up And Using The Home Screen Applications
• There may be additional solutions and applications available for purchase. For more information, go to http://support.lexmark.com or contact the place where you purchased the printer. Finding the IP address of the computer For Windows users In the Run dialog box, type cmd to open the command prompt.
Page 19: Customizing The Home Screen
Setting up and using the home screen applications Press Enter. Note: If you are using a proxy server, then temporarily disable it to load the Web page correctly. Customizing the home screen Open a Web browser, and then type the printer IP address in the address field. Note: View the printer IP address on the printer home screen.
Page 20: Activating The Home Screen Applications
Note: A later version of this User's Guide may contain a direct link to the Administrator’s Guide of this application. To check for updates of this User’s Guide, go to http://support.lexmark.com. Streamline work processes by letting you quickly find and print frequently used online forms directly from the printer home screen.
Page 21: Setting Up Card Copy
Note: A later version of this User's Guide may contain a direct link to the Administrator's Guide of this application. To check for updates of this User's Guide, go to http://support.lexmark.com. Quickly and easily copy insurance, identification, and other wallet‑size cards.
Page 22: Setting Up Multi Send
Note: A later version of this User's Guide may contain a direct link to the Administrator's Guide of this application. To check for updates of this User's Guide, go to http://support.lexmark.com. Scan a document, and then send the scanned document to multiple destinations.
Page 23: Setting Up Remote Operator Panel
Setting up and using the home screen applications Scan a document and send it to a shared network folder. You can define up to 30 unique folder destinations. Notes: • The printer must have permission to write to the destinations. From the computer where the destination is specified, use sharing, security, and firewall settings to allow the printer at least a write access.
Page 24: Exporting And Importing A Configuration
Setting up and using the home screen applications Exporting and importing a configuration You can export configuration settings into a text file, and then import the file to apply the settings to other printers. Open a Web browser, and then type the printer IP address in the address field. Note: View the IP address on the printer home screen.
Page 25: Additional Printer Setup
Forms Barcode – Prescribe – IPDS – Printcryption • Printer hard disk • Lexmark Internal Solutions Ports (ISP) – Parallel 1284‑B interface – MarkNet N8350 802.11 b/g/n wireless printer server – MarkNet N8352 802.11 b/g/n wireless printer server – MarkNet N8130 10/100 fiber interface –...
Page 26: Accessing The Controller Board
Additional printer setup Accessing the controller board CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing. If you have any other devices attached to the printer, then turn them off as well, and unplug any cables going into the printer.
Page 27: Installing A Memory Card
Memory card connector Option card connector Printer hard disk connector Lexmark Internal Solutions Port connector Close the shield, and then the access door. Installing a memory card CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing.
Page 28 Additional printer setup Align the notch (1) on the memory card with the ridge (2) on the connector. Push the memory card straight into the connector, and then push the card toward the controller board wall until it clicks into place. Close the controller board shield, and then the controller board access door.
Page 29: Installing An Optional Card
Additional printer setup Installing an optional card CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing. If you have any other devices attached to the printer, then turn them off as well, and unplug any cables going into the printer.
Page 30: Installing An Internal Solutions Port
Note: The entire length of the connector on the card must touch and be flush with the controller board. Installing an Internal Solutions Port The controller board supports one optional Lexmark Internal Solutions Port (ISP). Note: This task requires a flat‑head screwdriver.
Page 31 Additional printer setup Warning—Potential Damage: Controller board electronic components are easily damaged by static electricity. Touch a metal surface on the printer before touching any controller board electronic components or connectors. Open the controller board access door. Lightly press the stop on the left side of the access door, and then slide the access door to remove it. Unpack the ISP kit.
Page 32 Additional printer setup ISP solution Screw to attach the ISP to the bracket ISP exterior cover Screws to attach the ISP metal bracket to the printer cage Plastic bracket Long ISP cable Place the plastic bracket inside the ISP exterior cover until it clicks into place. Slide and push the ISP solution into the plastic bracket.
Page 33 Additional printer setup Secure the ISP solution to the plastic bracket using the long screw. Tighten the two screws on the end of the ISP solution.
Page 34 Additional printer setup Attach the white plug of the ISP solution interface cable into the white receptacle on the ISP. Attach the ISP exterior cover at an angle by inserting the left hinges first.
Page 35 Additional printer setup Lower the rest of the cover, and then slide the cover to the right. Run the ISP cable through the controller board shield.
Page 36 Additional printer setup Open the shield using the green handle. Attach the blue plug of the ISP solution interface cable into the blue receptacle on the controller board. Note: If you have installed a printer hard disk, then you need to remove it. For more information, see “Removing a printer hard disk”...
Page 37: Installing A Printer Hard Disk
Additional printer setup Close the shield. Close the ISP exterior cover. Note: When the printer software and any hardware options are installed, it may be necessary to manually add the options in the printer driver to make them available for print jobs. For more information, see “Adding available options in the print driver”...
Page 38 Additional printer setup Using a flat‑head screwdriver, loosen the screws. Insert the plug of the printer hard disk interface cable into the receptacle of the controller board. Note: The plug and the receptacle are color‑coded blue.
Page 39 Additional printer setup Align the screws on the printer hard disk to the slots on the controller board bracket, and then slide the printer hard disk onto the brackets. Tighten the two screws. Close the controller board shield, and then close the controller board access door. Note: When the printer software and any hardware options are installed, you may need to manually add the options in the printer driver to make them available for print jobs.
Page 40: Removing A Printer Hard Disk
Additional printer setup Removing a printer hard disk Warning—Potential Damage: Controller board electronic components are easily damaged by static electricity. Touch a metal surface on the printer before touching any controller board electronic components or connectors. Access the controller board. For more information, see “Accessing the controller board”...
Page 41: Installing Hardware Options
If you purchased a multifunction printer (MFP) that scans, copies, and faxes, then you may need additional furniture. For more information, see www.lexmark.com/multifunctionprinters. Install the printer and any hardware options you have purchased in the following order: •...
Page 42 Additional printer setup Unpack the tray, and then remove all packing material. Pull out the tray from the base. Remove any packing material from inside the tray. Insert the tray into the base. Place the tray near the printer. Align the printer with the tray, and then slowly lower the printer into place. Note: Optional trays lock together when stacked.
Page 43 Additional printer setup Connect the power cord to the printer, then to a properly grounded electrical outlet, and then turn on the printer. Notes: • When the printer software and any hardware options are installed, you may need to manually add the options in the printer driver to make them available for print jobs.
Page 44: Attaching Cables
Additional printer setup Attaching cables CAUTION—POTENTIAL INJURY: Do not use the fax feature during a lightning storm. Do not set up this product or make any electrical or cabling connections, such as the fax feature, power cord, or telephone, during a lightning storm.
Page 45: Setting Up The Printer Software
Additional printer setup Use the Security slot Attach a lock that will secure the printer in place. Setting up the printer software Installing the printer Obtain a copy of the software installer package. Run the installer, and then follow the instructions on the computer screen. For Macintosh users, add the printer.
Page 46: Networking
Additional printer setup Networking Notes: • Purchase a MarkNet N8350 wireless network adapter for MX510de, MX511de, and MX511dhe printer models or MarkNet N8352 wireless network adapter for MX410de printer model before setting up the printer on a wireless network. For information on installing the wireless network adapter, see the setup sheet that came with the adapter.
Page 47: Connecting The Printer Using The Wireless Setup Wizard
Additional printer setup • Security Method—There are four basic options for Security Method: – WEP key If your network uses more than one WEP key, then enter up to four in the provided spaces. Select the key currently in use on the network by selecting the default WEP transmit key. –...
Page 48 Additional printer setup Search for networks Show available wireless connections. Note: This menu shows all broadcast secured or unsecured SSIDs. Enter a network name Manually type the SSID. Note: Make sure to type the correct SSID. Wi‑Fi Protected Setup Connect the printer to a wireless network using Wi‑Fi Protected Setup. Follow the instructions on the printer display.
Page 49: Connecting The Printer To A Wireless Network Using The Embedded Web Server
Additional printer setup Connecting the printer to a wireless network using the Embedded Web Server Before you begin, make sure that: • Your printer is connected temporarily to an Ethernet network. • A wireless network adapter is installed in your printer and working properly. For more information, see the instruction sheet that came with the wireless network adapter.
Page 50: Verifying Printer Setup
Additional printer setup Apply the changes. Setting up serial printing (Windows only) After installing the serial or communication (COM) port, configure the printer and the computer. Note: Serial printing reduces print speed. Set the parameters in the printer. From the control panel, navigate to the menu for the port settings. Locate the menu for the serial port settings, and then adjust the settings, if necessary.
Page 51: Loading Paper And Specialty Media
Loading paper and specialty media Loading paper and specialty media The selection and handling of paper and specialty media can affect how reliably documents print. For more information, “Avoiding jams” on page 221 “Storing paper” on page Setting the paper size and type From the home screen navigate to: >...
Page 52 Loading paper and specialty media Squeeze and then slide the width guide tab to the correct position for the size of the paper you are loading.
Page 53 Loading paper and specialty media Squeeze and then slide the length guide tab to the correct position for the size of the paper you are loading. Notes: • For some paper sizes like letter, legal, and A4, squeeze and slide the length guide tab backward to accommodate their length.
Page 54 Loading paper and specialty media Flex the sheets back and forth to loosen them, and then fan them. Do not fold or crease the paper. Straighten the edges on a level surface. Load the paper stack.
Page 55 Loading paper and specialty media Notes: • Load with the printable side facedown when using recycled or preprinted paper. • Load prepunched paper with the holes on the top edge toward the front of the tray. • Load letterhead facedown, with the top edge of the sheet toward the front of the tray. For two‑sided printing, load letterhead faceup with the bottom edge of the sheet toward the front of the tray.
Page 56: Loading The Multipurpose Feeder
Loading paper and specialty media Loading the multipurpose feeder Use the multipurpose feeder when printing on different paper sizes and types or specialty media, such as card stock, transparencies, paper labels, and envelopes. You can also use it for single‑page print jobs on letterhead. Open the multipurpose feeder.
Page 57 Loading paper and specialty media Pull the extender gently so that the multipurpose feeder is fully extended and open. Squeeze the tab on the left width guide, and then move the guides for the paper you are loading. Prepare the paper or specialty media for loading. •...
Page 58 Loading paper and specialty media • Flex the stack of envelopes back and forth to loosen them, and then fan them. Straighten the edges on a level surface. Load the paper or specialty media. Notes: • Do not force paper or specialty media into the multipurpose feeder. •...
Page 59 Loading paper and specialty media Note: When loading A6‑size paper, make sure the multipurpose feeder extender rests lightly against the edge of the paper so that the last few sheets of paper remain in place. • Load letterhead faceup with the top edge entering the printer first. For two‑sided (duplex) printing, load letterhead facedown with the bottom edge entering the printer first.
Page 60: Linking And Unlinking Trays
Loading paper and specialty media • Load envelopes with the flap on the left side facedown. Warning—Potential Damage: Never use envelopes with stamps, clasps, snaps, windows, coated linings, or self‑stick adhesives. These envelopes may severely damage the printer. From the printer control panel, set the paper size and paper type in the Paper menu to match the paper or specialty media loaded in the multipurpose feeder.
Page 61: Creating A Custom Name For A Paper Type
Loading paper and specialty media Creating a custom name for a paper type Using the Embedded Web Server Open a Web browser, and then type the printer IP address in the address field. Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
Page 62: Configuring A Custom Name
Loading paper and specialty media Using the printer control panel From the home screen, navigate to: > Paper Menu > Custom Types Select a custom paper type name, and then select a paper type Note: Paper is the factory default paper type for all user‑defined custom names. Touch Configuring a custom name Using the Embedded Web Server...
Page 63: Paper And Specialty Media Guide
Paper and specialty media guide Paper and specialty media guide Using specialty media Tips on using letterhead • Use letterhead designed specifically for laser printers. • Print samples on the letterhead being considered for use before buying large quantities. • Before loading letterhead, flex, fan, and straighten the stack to prevent sheets from sticking together.
Page 64: Tips On Using Labels
Print samples on the labels being considered for use before buying large quantities. Note: Use only paper label sheets. Vinyl, pharmacy, and two‑sided labels are not supported. For more information on label printing, characteristics, and design, see the Card Stock & Label Guide available at http://support.lexmark.com. When printing on labels: •...
Page 65: Paper Guidelines
Paper and specialty media guide • Do not use preprinted card stock manufactured with chemicals that may contaminate the printer. Preprinting introduces semi‑liquid and volatile components into the printer. • Use grain short card stock when possible. Paper guidelines Selecting the correct paper or specialty media reduces printing problems. For the best print quality, try a sample of the paper or specialty media before buying large quantities.
Page 66: Fiber Content
(electrophotographic) printers. While no blanket statement can be made that all recycled paper will feed well, Lexmark consistently tests papers that represent recycled cut size copier papers available on the global market. This scientific testing is conducted with rigor and discipline.
Page 67 Lexmark concerns itself with the responsible use of paper in general based on life cycle assessments of its products. To gain a better understanding of the impact of printers on the environment, the company commissioned a number of life cycle assessments and found that paper was identified as the primary contributor (up to 80%) of carbon emissions caused throughout the entire life of a device (from design to end-of-life).
Page 68: Supported Paper Sizes, Types, And Weights
Paper and specialty media guide For more information about Lexmark, visit www.lexmark.com. General sustainability-related information can be found at the Environmental Sustainability link. Storing paper Use these paper storage guidelines to help avoid jams and uneven print quality: • For best results, store paper where the temperature is 21°C (70°F) and the relative humidity is 40 percent. Most label manufacturers recommend printing in a temperature range of 18–24°C (65–75°F) with relative humidity...
Page 69 Paper and specialty media guide Paper size and dimension Standard Optional 250‑ or Multipurpose Scanner Duplex 250‑sheet tray 550‑sheet tray feeder glass printing JIS B5 182 x 257 mm (7.17 x 10.1 in.) Letter 215.9 x 279.4 mm (8.5 x 11 in.) Legal 215.9 x 355.6 mm (8.5 x 14 in.)
Page 70: Supported Paper Types And Weights
Paper and specialty media guide Paper size and dimension Standard Optional 250‑ or Multipurpose Scanner Duplex 250‑sheet tray 550‑sheet tray feeder glass printing DL Envelope 110 x 220 mm (4.33 x 8.66 in.) C5 Envelope 162 x 229 mm (6.38 x 9.01 in.) B5 Envelope 176 x 250 mm (6.93 x 9.84 in.)
Page 71 Paper and specialty media guide Paper type 250‑ or Multipurpose feeder Duplex mode Scanner glass 550‑sheet tray Rough envelope Letterhead Preprinted Colored paper Light paper Heavy paper Rough/Cotton Custom Type [x] One‑sided paper labels designed for laser printers are supported for occasional use. We recommend printing only up to 20 pages of paper labels per month.
Page 72: Printing
Printing Printing Printing forms and a document Printing forms Use Forms and Favorites to quickly and easily access frequently used forms or other information that is regularly printed. Before you can use this application, first set it up on the printer. For more information, see “Setting up Forms and Favorites”...
Page 73: Printing From A Flash Drive Or Mobile Device
Printing Adjusting toner darkness Using the Embedded Web Server Open a Web browser, and then type the printer IP address in the address field. Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
Page 74: Supported Flash Drives And File Types
Printing Notes: • A flash drive icon appears on the printer home screen when a flash drive is inserted. • If you insert the flash drive when the printer requires attention, such as when a jam has occurred, then the printer ignores the flash drive.
Page 75: Printing Confidential And Other Held Jobs
• .fls Printing from a mobile device To download a compatible mobile printing application, visit www.lexmark.com/mobile. Note: Mobile printing applications may also be available from your mobile device manufacturer. Printing confidential and other held jobs Storing print jobs in the printer From the home screen, navigate to: >...
Page 76 Printing Verify Job Expiration Print one copy of a print job and hold the remaining copies. It lets you examine if the first copy is satisfactory or not. The print job is automatically deleted from the printer memory when all copies are printed. Reserve Job Expiration Store print jobs for printing at a later time.
Page 77: Printing Information Pages
Printing From the printer home screen, release the print job. • For confidential print jobs, navigate to: Held jobs > select your user name > Confidential Jobs > enter the PIN > Print • For other print jobs, navigate to: Held jobs >...
Page 78: Canceling A Print Job
Printing Canceling a print job Canceling a print job from the printer control panel From the printer control panel, touch Cancel Job or press on the keypad. Touch the print job you want to cancel, and then touch Delete Selected Jobs. Note: If you press on the keypad, then touch Resume to return to the home screen.
Page 79: Copying
Copying Copying Automatic document feeder (ADF) Scanner glass Use the ADF for multiple‑page documents including two-sided pages. Use the scanner glass for single-page documents, book pages, small items (such as postcards or photos), transparencies, photo paper, or thin media (such as magazine clippings). Making copies Making a quick copy Load an original document faceup, short edge first into the ADF tray or facedown on the scanner glass.
Page 80: Copying Photos
Copying • The ADF indicator light comes on when the paper is loaded properly. Adjust the paper guides. From the home screen, navigate to: Copy > specify the copy settings > Copy It Copying using the scanner glass Place an original document facedown on the scanner glass in the upper left corner. From the home screen, navigate to: Copy >...
Page 81: Customizing Copy Settings
Copying Navigate to: Copy to > select the tray that contains transparencies > Copy It If there are no trays that support transparencies, then navigate to: Manual Feeder > select the size of the transparencies > Transparency Load transparencies into the multipurpose feeder, and then touch Copy It. Copying on letterhead Load an original document faceup, short edge first into the ADF tray or facedown on the scanner glass.
Page 82: Copying Different Paper Sizes
Copying Notes: • Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine clippings) into the ADF tray. Place these items on the scanner glass. • The ADF indicator light comes on when the paper is loaded properly. If you are loading a document into the ADF tray, then adjust the paper guides.
Page 83: Reducing Or Enlarging Copies
Copying Copying on both sides of the paper (duplexing) Load an original document faceup, short edge first into the ADF tray or facedown on the scanner glass. Notes: • Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine clippings) into the ADF tray.
Page 84: Collating Copies
Copying • The ADF indicator light comes on when the paper is loaded properly. If you are loading a document into the ADF tray, then adjust the paper guides. From the home screen, navigate to: Copy > Content Touch the button that best represents the content type of the document you are copying. •...
Page 85: Placing Separator Sheets Between Copies
Copying From the home screen, navigate to: Copy > enter the number of copies > Collate > select the preferred order of pages > > Copy It Placing separator sheets between copies Load an original document faceup, short edge first into the ADF tray or facedown on the scanner glass. Notes: •...
Page 86: Placing Information On Copies
Copying From the home screen, navigate to: Copy > Paper Saver > select the output you want > > Copy It Note: If Paper Saver is set to Off, then the Print Page Borders option is unavailable. Placing information on copies Placing a header or footer on pages Load an original document faceup, short edge first into the ADF tray or facedown on the scanner glass.
Page 87: Canceling A Copy Job
Copying Canceling a copy job Canceling a copy job while the original document is in the ADF When the ADF begins processing a document, touch Cancel Job on the printer control panel. Canceling a copy job while copying pages using the scanner glass From the home screen, touch Cancel Job.
Page 88 Copying Scale This option lets you scale the document from 25% to 400% of the original document size. You can also set automatic scaling. • When copying to a different paper size, such as from legal‑size to letter‑size paper, set the “Copy from” and “Copy to”...
Page 89: Save As Shortcut
Copying Advanced Duplex This option lets you specify the document orientation, whether documents are one-sided or two-sided, and how documents are bound. Save As Shortcut This option lets you save the current settings by assigning a shortcut name. Note: Selecting this option automatically assigns the next available shortcut number. Margin Shift This option lets you increase or reduce the size of the margin of a page by shifting the scanned image.
Page 90: Advanced Imaging
Copying Paper Saver This option lets you print two or more pages of an original document on the same page. Paper Saver is also called N- up printing where N stands for the number of pages. For example, 2-up would print two pages of your document on a single page, and 4-up would print four pages of your document on a single page.
Page 91: E-Mailing
E-mailing E-mailing Automatic document feeder (ADF) Scanner glass Use the ADF for multiple‑page documents. Use the scanner glass for single pages, small items (such as postcards or photos), transparencies, photo paper, or thin media (such as magazine clippings). Setting up the e-mail function Open a Web browser, and then type the printer IP address in the address field.
Page 92: E-Mailing A Document
E-mailing Type a unique name for the e‑mail recipient, and then type the e‑mail address. If you are entering multiple addresses, then separate each address with a comma. Click Add. Creating an e-mail shortcut using the printer control panel From the home screen, navigate to: E-mail >...
Page 93 E-mailing • The ADF indicator light comes on when the paper is loaded properly. If you are loading a document into the ADF tray, then adjust the paper guides. Note: To avoid a cropped image, make sure that the size of the original document and the copy paper size are the same.
Page 94: Customizing E-Mail Settings
E-mailing Touch the name of the recipient. To search for additional recipients, touch New Search, and then type the name of the next recipient. Touch > E‑mail It. Customizing e-mail settings Adding e-mail subject and message information Load an original document faceup, short edge first into the ADF tray or facedown on the scanner glass. Notes: •...
Page 95: Understanding The E-Mail Options
E-mailing Understanding the e-mail options Recipient(s) This option lets you enter the recipient of your e-mail. You may enter multiple e‑mail addresses. Subject This option lets you type a subject line for your e-mail. Message This option lets you type a message that will be sent with your scanned attachment. File Name This option lets you customize the attachment file name.
Page 96: Page Setup
E-mailing • JPEG—Use this to create and attach a separate file for each page of your original document. • XPS—Use this to create a single XPS file with multiple pages. • RTF—Use this to create a file in editable format. •...
Page 97 E-mailing Transmission Log This option lets you print the transmission log or transmission error log. Edge Erase This option lets you remove smudges or any mark around the edges of a document. You can remove an equal area around all four sides of the paper, or you can pick a particular edge. Edge Erase also removes whatever is within the area selected, leaving nothing on that portion of the scan.
Page 98: Faxing
Faxing Faxing Note: The fax function is available only in some printer models. Automatic document feeder (ADF) Scanner glass Use the ADF for multiple‑page documents including two-sided pages. Use the scanner glass for single-page documents, book pages, small items (such as postcards or photos), transparencies, photo paper, or thin media (such as magazine clippings).
Page 99: Initial Fax Setup
Faxing Initial fax setup Many countries and regions require outgoing faxes to contain the following information in a margin at the top or bottom of each transmitted page, or on the first page of the transmission: fax name (identification of the business, other entity, or individual sending the message) and fax number (telephone number of the sending fax machine, business, other entity, or individual).
Page 100: Choosing A Fax Connection
Faxing In the Fax Number field, enter the printer fax number. Click Submit. Choosing a fax connection Scenario 1: Standard telephone line Setup 1: Printer is connected to a dedicated fax line To connect: Connect one end of the telephone cable that came with the printer to the port of the printer.
Page 101 Faxing Tips for this setup: • You can set the printer to receive faxes automatically (Auto Answer On) or manually (Auto Answer Off). • If you want to receive faxes automatically (Auto Answer On), then set the printer to pick up on any number of rings that you want.
Page 102 Faxing Connected to different wall jacks PHONE LINE To connect: Connect one end of the telephone cable that came with the printer to the port of the printer. Connect the other end of the telephone cable to an active analog wall jack. Tips for this setup: •...
Page 103 Faxing Setup 3: Printer is sharing the line with a telephone subscribed to voice mail service To connect: Connect one end of the telephone cable that came with the printer to the port of the printer. Connect the other end of the telephone cable to an active analog wall jack. Connect the telephone to the port of the printer.
Page 104 Faxing Scenario 2: Digital Subscriber Line (DSL) A Digital Subscriber Line splits your regular telephone line into two channels: voice and Internet. Telephone and fax signals travel through the voice channel, and Internet signals pass through the other channel. This way, you can use the same line for analog voice calls (including faxes) and digital Internet access.
Page 105 Faxing Scenario 3: VoIP telephone service To connect: Connect one end of the telephone cable that came with the printer to the port of the printer. Connect the other end of the cable to the port labeled Phone Line 1 or Phone Port on the VoIP adapter. Note: The port labeled Phone Line 2 or Fax Port is not always active.
Page 106 Faxing Scenario 4: Digital telephone service through a cable provider Setup 1: Printer is connected directly to a cable modem Connect one end of the telephone cable that came with your printer to the port of the printer. Connect the other end of the cable to the port labeled Phone Line 1 or Phone Port on the cable modem. Note: The port labeled Phone Line 2 or Fax Port is not always active.
Page 107 Faxing Setup 2: Printer is connected to a wall jack; cable modem is installed elsewhere in the facility Connect one end of the telephone cable that came with your printer to the port of the printer. Connect the other end of the telephone cable to an active analog telephone wall jack. Connect your analog telephone to the port of the printer.
Page 108 If you are using a telephone adapter or a facility that has a cascaded or serial wiring scheme, then do not remove the adapter plug from the port of the printer. Part name Part number Lexmark adapter plug 40X8519...
Page 109 Faxing Connecting the printer to a non‑RJ‑11 wall jack LINE Connect one end of the telephone cable that came with printer to the port of the printer. Connect the other end of the cable to the RJ‑11 adapter, and then connect the adapter to the wall jack. If you want to connect another device (telephone or answering machine) to the same wall jack, and if the device has a non‑RJ‑11 connector, then connect it directly to the telephone adapter.
Page 110 Faxing Connecting the printer to a wall jack in Germany The German wall jack has two kinds of ports. The N ports are for fax machines, modems, and answering machines. The F port is for telephones. N F N Connect the printer to any of the N ports. N F N PHONE LINE...
Page 111: Connecting To A Distinctive Ring Service
Faxing Connect one end of the telephone cable that came the printer to the port of the printer. Connect the other end of the telephone cable to the RJ‑11 adapter, and then connect the adapter to an N port. If you want to connect a telephone and answering machine to the same wall jack, then connect the devices as shown.
Page 112: Sending A Fax
Faxing In the Fax Name field, type the name to be printed on all outgoing faxes. In the Fax Number field, enter the printer fax number. Click Submit. Setting the date and time You can set the date and time so that they are printed on every fax you send. Open a Web browser, and then type the printer IP address in the address field.
Page 113: Sending A Fax Using The Computer
• The fax option is available only with the PostScript driver or the Universal Fax Driver. For more information, go to http://support.lexmark.com. • To use the fax option with the PostScript driver, configure and enable it in the Configuration tab.
Page 114: Sending A Fax Using The Address Book
Faxing • The ADF indicator light comes on when the paper is loaded properly. If you are loading a document into the ADF tray, then adjust the paper guides. From the printer control panel, press #, and then enter the shortcut number using the keypad. Touch Fax It.
Page 115: Creating Shortcuts
Faxing Creating shortcuts Creating a fax destination shortcut using the Embedded Web Server Assign a shortcut number to a single fax number or a group of fax numbers. Open a Web browser, and then type the printer IP address in the address field. Notes: •...
Page 116: Making A Fax Lighter Or Darker
Faxing Notes: • Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine clippings) into the ADF tray. Place these items on the scanner glass. • The ADF indicator light comes on when the paper is loaded properly. If you are loading a document into the ADF tray, then adjust the paper guides.
Page 117: Canceling An Outgoing Fax
Faxing • If you are using a proxy server, then temporarily disable it to load the Web page correctly. Click Settings > Fax Settings > Analog Fax Setup > Block No Name Fax. Notes: • This option blocks all incoming faxes that have a private caller ID or have no fax name. •...
Page 118: Understanding The Fax Options
Faxing From the Held Fax Mode menu, select one of the following: • • Always On • Manual • Scheduled If you selected Scheduled, then continue with the following steps: Click Fax Holding Schedule. From the Action menu, select Hold faxes. From the Time menu, select the time you want the held faxes released.
Page 119 Faxing Select from the following content sources: • Black/White Laser—The original document was printed using a mono laser printer. • Color Laser—The original document was printed using a color laser printer. • Inkjet—The original document was printed using an inkjet printer. •...
Page 120: Delayed Send
Faxing Delayed Send This option lets you send a fax at a later time or date. Advanced Imaging This option lets you adjust the Background Removal, Color Balance, Color Dropout, Contrast, Mirror Image, Negative Image, Scan Edge to Edge, Shadow Detail, Sharpness, and Temperature settings before you fax the document. Edge Erase This option lets you remove smudges or any mark around the edges of a document.
Page 121: Scanning
Scanning Scanning Automatic document feeder (ADF) Scanner glass Use the ADF for multiple‑page documents. Use the scanner glass for single pages, small items (such as postcards or photos), transparencies, photo paper, or thin media (such as magazine clippings). The scanner lets you scan documents directly to a computer or a flash drive. The computer does not have to be directly connected to the printer for you to receive Scan to PC images.
Page 122 Scanning • If you are using a proxy server, then temporarily disable it to load the Web page correctly. Navigate to: Settings > Other Settings area > Manage Shortcuts > FTP Shortcut Setup Enter the appropriate information. Note: A password may be required. If you do not have an ID and password, then contact your system support person.
Page 123: Scanning To A Computer Or Flash Drive
Scanning Notes: • Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine clippings) into the ADF tray. Place these items on the scanner glass. • The ADF indicator light comes on when the paper is loaded properly. If you are loading a document into the ADF tray, then adjust the paper guides.
Page 124: Understanding The Scan Options
Scanning Note: The scanner scans and sends the document to the directory you specified. View the file from the computer. Note: The output file is saved in the location or launched in the program you specified. Setting up Scan to Computer Notes: •...
Page 125: Original Size
Scanning Save As Shortcut This option lets you save the current settings as a shortcut by assigning a shortcut name. Note: Selecting this option automatically assigns the next available shortcut number. Original Size This option lets you set the paper size of the documents you are going to scan. When Original Size is set to Mixed Sizes, you can scan an original document that contains mixed paper sizes (letter‑...
Page 126 Scanning • Magazine—The original document is from a magazine. • Newspaper—The original document is from a newspaper. • Other—The original document was printed using an alternate or unknown printer. • Photo/Film—The original document is a photo from film. • Press—The original document was printed using a printing press. Page Setup This option lets you change the following settings: •...
Page 127: Understanding The Printer Menus
Understanding the printer menus Understanding the printer menus Menus list Paper Menu Reports Network/Ports Security Default Source Menu Settings Page Active NIC Edit Security Settings Paper Size/Type Device Statistics Miscellaneous Security Settings Standard Network Configure MP Stapler Test Confidential Print Menu Standard USB Substitute Size Erase Temporary Data Files...
Page 128: Paper Menu
Understanding the printer menus Paper menu Default Source menu Default Source Set a default paper source for all print jobs. Tray [x] Notes: Multipurpose Feeder • Tray 1 (standard tray) is the factory default setting. Manual Paper • From the Paper menu, set Configure MP to "Cassette" for Multipurpose Manual Envelope Feeder to appear as a menu setting.
Page 129 Understanding the printer menus Tray [x] Type Specify the type of paper loaded in each tray. Plain Paper Notes: Card Stock • Plain Paper is the factory default setting for Tray 1. Custom Type [x] is Transparency the factory default setting for all other trays. Recycled •...
Page 130 Understanding the printer menus Multipurpose Feeder Type Specify the paper type loaded in the multipurpose feeder. Plain Paper Notes: Card Stock • Plain Paper is the factory default setting. Transparency • From the Paper menu, set Configure to “Cassette” for Multipurpose Recycled Feeder Type to appear as a menu.
Page 131: Configure Mp Menu
Understanding the printer menus Manual Paper Type Specify the paper type being manually loaded. Plain Paper Notes: Card Stock • Plain Paper is the factory default setting. Transparency • From the Paper menu, set Configure MP to “Manual” for Manual Paper Recycled Type to appear as a menu.
Page 132: Substitute Size Menu
Understanding the printer menus Substitute Size menu Substitute Size Substitute a specified paper size if the requested paper size is not available. Notes: Statement/A5 • All Listed is the factory default setting. All available substitutions are Letter/A4 allowed. All Listed •...
Page 133: Paper Weight Menu
Understanding the printer menus Rough Envelope Texture Specify the relative texture of the rough envelopes loaded. Rough Letterhead Texture Specify the relative texture of the letterhead loaded. Smooth Note: Normal is the factory default setting. Normal Rough Preprinted Texture Specify the relative texture of the preprinted paper loaded. Smooth Note: Normal is the factory default setting.
Page 134 Understanding the printer menus Transparency Weight Specify the relative weight of the transparencies loaded. Light Note: Normal is the factory default setting. Normal Heavy Recycled Weight Specify the relative weight of the recycled paper loaded. Light Note: Normal is the factory default setting. Normal Heavy Labels Weight...
Page 135: Paper Loading Menu
Understanding the printer menus Rough/Cotton Weight Specify the relative weight of the cotton or rough paper loaded. Light Note: Normal is the factory default setting. Normal Heavy Custom [x] Weight Specify the relative weight of the custom paper loaded. Light Notes: Normal •...
Page 136: Custom Types Menu
Understanding the printer menus Custom [x] Loading Determine and set two‑sided printing for all print jobs that specify Custom [x] as the paper type. Duplex Note: Custom [x] Loading is available only if the custom type is supported. Notes: • Duplex sets two‑sided printing as the default for all print jobs unless one‑sided printing is set from Printing Preferences or Print dialog.
Page 137: Custom Scan Sizes Menu
Understanding the printer menus Custom Scan Sizes menu Custom Scan Size [x] Specify a custom scan size name, size, and page orientation. Scan Size Name Notes: Width • 8.5 inches is the U.S. factory default setting for Width. 216 mm is the Height international factory default setting for Width.
Page 138: Reports Menu
Understanding the printer menus Reports Menu Reports menu Menu Settings Page Print a report on the current printer menu settings. The report also contains information about the status of the supplies and a list of hardware options that are successfully installed. Device Statistics Print a report containing printer statistics, such as supply information and number of printed pages.
Page 139: Network/Ports Menu
Understanding the printer menus Print Directory Print a list of all the resources stored in an optional flash memory card or printer hard disk. Notes: • Job Buffer Size must be set to 100%. • Make sure that the memory card or hard disk is installed and working properly.
Page 140 Understanding the printer menus PS SmartSwitch Set the printer to automatically switch to PS emulation when a print job requires it, regardless of the default printer language. Notes: • On is the factory default setting. • If PS SmartSwitch is disabled, then the printer does not examine incoming data and it uses the default printer language specified in the Setup menu.
Page 141: Network Card Menu
Understanding the printer menus Reports menu To access the menu, navigate to either of the following: • Network/Ports > Standard Network > Standard Network Setup > Reports • Network/Ports > Network [x] > Network [x] Setup > Reports Print Setup Page Print a report containing information about the network printer settings, such as the TCP/IP address. Network Card menu To access the menu, navigate to either of the following: •...
Page 142 Understanding the printer menus IP Address View or change the current TCP/IP address. Note: Manually setting the IP address sets the Enable DHCP and Enable Auto IP settings to Off. It also sets Enable BOOTP and Enable RARP to Off on systems that support BOOTP and RARP.
Page 143: Ipv6 Menu
Understanding the printer menus IPv6 menu To access the menu, navigate to either of the following: • Network/Ports > Standard Network > Standard Network Setup > IPv6 • Network/Ports > Network [x] > Network [x] Setup > IPv6 Note: This menu is available only in network printers or printers that are attached to print servers. Enable IPv6 Enable IPv6 in the printer.
Page 144: Appletalk Menu
Understanding the printer menus Network Mode Specify the network mode. BSS Type Notes: Infrastructure • Infrastructure is the factory default setting. This lets the printer Ad hoc access a network using an access point. • Ad hoc configures a wireless connection directly between the printer and a computer.
Page 145: Standard Usb Menu
Understanding the printer menus Standard USB menu PCL SmartSwitch Set the printer to automatically switch to PCL emulation when a print job received through a USB port requires it, regardless of the default printer language. Notes: • On is the factory default setting. •...
Page 146: Smtp Setup Menu
Understanding the printer menus Job Buffering Temporarily store print jobs in the printer hard disk before printing. Notes: • Off is the factory default setting. Auto • On buffers jobs on the printer hard disk. • Auto buffers print jobs only if the printer is busy processing data from another input port.
Page 147 Understanding the printer menus Use SSL Set the printer to use SSL for increased security when connecting to the SMTP server. Disabled Negotiate Notes: Required • Disabled is the factory default setting. • When the Negotiate setting is used, the SMTP server determines if SSL will be used.
Page 148: Security Menu
Understanding the printer menus Security menu Miscellaneous Security Settings menu Login Restrictions Limit the number and time frames of failed login attempts from the printer control panel before all users are locked out. Login Failures Failure Time Frame Notes: Lockout Time •...
Page 149 Understanding the printer menus Repeat Job Expiration Set a time limit on how long the printer stores print jobs. 1 hour 4 hours 24 hours 1 week Verify Job Expiration Set a time limit on how long the printer stores print jobs needing verification. 1 hour 4 hours 24 hours...
Page 150: Security Audit Log Menu
Understanding the printer menus Security Audit Log menu Export Log Let an authorized user export the audit log. Notes: • To export the audit log from the printer control panel, a flash drive must be attached to the printer. • The audit log can be downloaded from the Embedded Web Server and saved on a computer.
Page 151: Settings Menu
Understanding the printer menus Settings menu General Settings menu Display Language Set the language of the text appearing on the display. English Note: Not all languages are available for all models. You may Francais need to install special hardware for some languages. Deutsch Italiano Espanol...
Page 152 Understanding the printer menus Run Initial setup Run the setup wizard. Keyboard Specify a language and custom key information for the display keyboard. Keyboard Type English Francais Francais Canadien Deutsch Italiano Espanol Greek Dansk Norsk Nederlands Svenska Suomi Portugues Russian Polski Swiss German Swiss French...
Page 153 Understanding the printer menus Displayed Information Specify what is displayed on the upper corners of the home screen. Left side For Left side and Right side, select from the following options: Right side None Custom Text [x] IP Address Hostname Contact Name Location Date/Time...
Page 154 Understanding the printer menus Displayed Information (continued) Customize the displayed information for certain menus. Paper Jam Select from the following options: Load Paper Display Service Errors Message to display Default Alternate Default [text entry] Alternate [text entry] Notes: • No is the factory default setting for Display. •...
Page 155 Understanding the printer menus Screen Brightness Specify the brightness of the display. 20–100 Note: 100 is the factory default setting. One Page Copy Set copies from the scanner glass to only one page at a time. Note: Off is the factory default setting. Audio Feedback Specify the audio volume for the buttons.
Page 156 Understanding the printer menus Timeouts Set the amount of time before the printer enters a lower power state. Standby Mode Disabled Note: 15 minutes is the factory default setting. 1–240 Timeouts Set the amount of time in minutes the printer waits after a job is printed before it goes into a reduced power state.
Page 157 Understanding the printer menus Timeouts Set the amount of time in seconds the printer waits to receive an end-of-job message before canceling the rest of the job. Print Timeout Disabled Notes: 1–255 • 90 seconds is the factory default setting. •...
Page 158: Copy Settings Menu
Understanding the printer menus Print Recovery Set the printer to automatically check for jammed paper. Jam Assist Note: On is the factory default setting. Print Recovery Successfully print a page that may not have printed otherwise. Page Protect Notes: • Off is the factory default setting.
Page 159 Understanding the printer menus Content Source Specify how the original document was produced. Black/White Laser Note: Black/White Laser is the factory default setting. Color Laser Inkjet Photo/Film Magazine Newspaper Press Other Sides (Duplex) Specify whether an original document is two‑sided or one‑sided, and then specify whether the copy should be two‑sided or one‑sided.
Page 160 Understanding the printer menus Original Size Specify the size of the original document. Letter Note: Letter is the U.S. factory default setting. A4 is the international factory default Legal setting. Executive Folio Statement Oficio (Mexico) Universal Auto Size Sense Mixed Sizes JIS B5 Custom Scan Size [x] Book Original...
Page 161 Understanding the printer menus Header/Footer Specify the header or footer information and its location on the page. [Location] For the location, select from the following options: • Top left Date/Time • Top middle Page number • Top right Custom text •...
Page 162: Fax Settings Menu
Understanding the printer menus Color Dropout Specify which color to drop and to adjust the dropout setting for each color threshold. Color Dropout Notes: None • None is the factory default setting for Color Dropout. • 128 is the factory default setting for each color threshold. Green Blue Default Red Threshold...
Page 163 Understanding the printer menus General Fax Settings Restore Factory Defaults Restore the factory defaults of all fax settings. Optimize Fax Compatibility Optimize fax compatibility with other fax machines. Fax Name Specify the name of the fax in the printer. Fax Number Specify the number assigned to the fax.
Page 164 Understanding the printer menus Fax Cover Page Configure the fax cover page. Fax Cover Page Notes: Off by default • Off by default is the factory default setting for Fax Cover Page. On by default • Off is the factory default setting for all other menu items. Never use Always use Include to Field...
Page 165 Understanding the printer menus Original Size Specify the size of the original document. Letter Note: Mixed Sizes is the U.S. factory default setting. A4 is the international factory Legal default setting. Executive Folio Statement Oficio (Mexico) Universal Auto Size Sense Mixed Sizes JIS B5 Custom Scan Size [x]...
Page 166 Understanding the printer menus Automatic Redial Specify the number of times the printer tries to send the fax to a specified number. 0–9 Note: 5 is the factory default setting. Redial frequency Specify the number of minutes between redials. 1–200 Note: 3 is the factory default setting.
Page 167 Understanding the printer menus Color Balance Enable an equal balance of colors in the scanned image. Cyan - Red Magenta - Green Yellow - Blue Color Dropout Specify which color to drop and to adjust the dropout setting for each color threshold. Color Dropout Notes: None...
Page 168 Understanding the printer menus Enable Color Fax Scans Enable color faxing. Off by default Note: Off by default is the factory default setting. On by default Never use Always use Auto Convert Color Faxes to Mono Convert all outgoing faxes to black and white. Faxes Note: On is the factory default setting.
Page 169 Understanding the printer menus Sides (Duplex) Enable two‑sided printing for incoming fax jobs. Notes: • Off is the factory default setting. • This menu item appears only when a duplex unit is installed. Separator Sheets Enable the printer to include separator sheets for incoming fax jobs. Note: Off is the factory default setting.
Page 170 Understanding the printer menus Holding Faxes Enable the printer to hold received faxes from printing until they are released. Held faxes can be released manually or at a scheduled day or time. Held Fax Mode Note: Off is the factory default setting. Always On Manual Scheduled...
Page 171: E‑Mail Settings Menu
Understanding the printer menus Speaker Settings Speaker Mode Specify the mode of the speaker. Always Off Note: On until Connected is the factory default setting. A sound is issued until the On until Connected fax connection is made. Always On Speaker Volume Set the speaker volume to high or low.
Page 172 Understanding the printer menus E‑mail Server Setup Specify a domain name, such as a company domain name, and then limit e‑mail destinations only to that domain name. Limit destinations Note: You can only specify one domain. E‑mail Server Setup Define the e‑mail server Web link settings. Web Link Setup Note: The characters * : ? <...
Page 173 Understanding the printer menus Content Source Specify how the original document was produced. Black/White Laser Note: Black/White Laser is the factory default setting. Color Laser Inkjet Photo/Film Magazine Newspaper Press Other Color Specify whether the printer captures and transmits content in color. Note: On is the factory default setting.
Page 174 Understanding the printer menus Sides (Duplex) Specify the orientation of the original documents loaded in the ADF for two‑sided scanning. Long edge Note: Off is the factory default setting. Short edge JPEG Quality Set the quality of a JPEG photo image in relation to file size and quality of the image. Best for content Notes: 5–90...
Page 175 Understanding the printer menus Scan Preview Specify whether a preview appears on the display for scan jobs. Notes: • Off is the factory default setting. • This menu item appears only when a formatted, working hard disk is installed. Allow Save as Shortcut Save e-mail addresses as shortcuts.
Page 176: Ftp Settings Menu
Understanding the printer menus Adjust ADF Skew Correct the slight skew in the scanned image. Auto Notes: • Auto is the factory default setting. • This menu item appears only in some printer models. Scan edge to edge Specify whether the original document is scanned edge-to-edge. Note: Off is the factory default setting.
Page 177 Understanding the printer menus Content Type Specify the content of the original document. Text Note: Text/Photo is the factory default setting. Graphics Text/Photo Photo Content Source Specify how the original document was produced. Black/White Laser Note: Black/White Laser is the factory default setting. Color Laser Inkjet Photo/Film...
Page 178 Understanding the printer menus Original Size Specify the size of the original document. Letter Note: Letter is the U.S. factory default setting. A4 is the international factory Legal default setting. Executive Folio Statement Oficio (Mexico) Universal Auto Size Sense Mixed Sizes JIS B5 Custom Scan Size [x] Book Original...
Page 179 Understanding the printer menus TIFF Compression Specify the format used in compressing TIFF files. Note: LZW is the factory default setting. JPEG Transmission Log Specify whether to print the transmission log. Print log Note: Print log is the factory default setting. Do not print log Print only for error Log Paper Source...
Page 180 Understanding the printer menus Color Dropout Specify which color to drop and to adjust the dropout setting for each color threshold. Color Dropout Notes: None • None is the factory default setting for Color Dropout. • 128 is the factory default setting for each color threshold. Green Blue Default Red Threshold...
Page 181: Flash Drive Menu
Understanding the printer menus Flash Drive menu Scan Settings Format Specify the file format. PDF (.pdf) Note: PDF (.pdf) is the factory default setting. TIFF (.tif) JPEG (.jpg) XPS (.xps) RTF (.rtf) TXT (.txt) PDF Settings Configure the PDF settings. PDF Version Notes: 1.2–1.7...
Page 182 Understanding the printer menus Resolution Specify the resolution of the scan in dots per inch (dpi). 75 dpi Note: 150 dpi is the factory default setting. 150 dpi 200 dpi 300 dpi 400 dpi 600 dpi Darkness Lighten or darken the output. 1–9 Note: 5 is the factory default setting.
Page 183 Understanding the printer menus Text/Photo Default Set the quality of a text/photo image in relation to file size and quality. 5–90 Note: 75 is the factory default setting. Photo Default Set the quality of a photo image in relation to file size and quality. 5–90 Note: 50 is the factory default setting.
Page 184 Understanding the printer menus Mirror Image Create a mirror image of the original document. Note: Off is the factory default setting. Negative Image Create a negative image of the original document. Note: Off is the factory default setting. Shadow Detail Adjust the amount of shadow detail visible on a scanned image.
Page 185 Understanding the printer menus Duplex Binding Define binding for two-sided pages in relation to page orientation. Long Edge Notes: Short Edge • Long Edge is the factory default setting. This assumes binding along the long edge of the page (left edge for portrait and top edge for landscape). •...
Page 186: Print Settings
Understanding the printer menus OCR Settings menu Auto Rotate Automatically rotate scanned documents for proper orientation. Note: On is the factory default setting. Despeckle Remove specks from a scanned image. Note: Off is the factory default setting. Inverse Detection Recognize and make the white text on a black background editable. Note: On is the factory default setting.
Page 187 Understanding the printer menus Job Waiting Specify that print jobs be removed from the print queue if they require unavailable printer options or custom settings. Print jobs removed from the print queue are stored in a separate print queue, so other jobs print normally. When the missing information or options are obtained, the stored jobs print.
Page 188: Finishing Menu
Understanding the printer menus Print All Order Specify the order in which held and confidential jobs are printed when Print All is selected. Alphabetical Oldest First Note: Alphabetical is the factory default setting. Print jobs always appear in alphabetical order on the printer control panel. Newest First Finishing menu Sides (Duplex)
Page 189: Quality Menu
Understanding the printer menus Paper Saver Print multiple‑page images on one side of a paper. Notes: 2‑Up • Off is the factory default setting. 3‑Up • The number selected is the number of page images that are printed per side. 4‑Up 6‑Up 9‑Up...
Page 190: Job Accounting Menu
Understanding the printer menus Enhance Fine Lines Enable a print mode preferable for files such as architectural drawings, maps, electrical circuit diagrams, and flow charts. Notes: • Off is the factory default setting. • To set this option using the Embedded Web Server, type the network printer IP address in the Web browser address field.
Page 191: Utilities Menu
Understanding the printer menus Log Action at Near Full Set how the printer responds when the hard disk is nearly full. None Notes: E‑mail Current Log • None is the factory default setting. E‑mail & Delete Current Log • The value defined in Log Near Full Level determines when this action is E‑mail &...
Page 192 Understanding the printer menus Format Flash Format the flash memory. Warning—Potential Damage: Do not turn off the printer while the flash memory is being formatted. Notes: • Yes deletes all data stored in flash memory. • No cancels the format request. •...
Page 193: Postscript Menu
Understanding the printer menus Annotations Print annotations in a PDF. Do Not Print Note: Do Not Print is the factory default setting. Print PostScript menu Print PS Error Print a page containing the PostScript error. Note: Off is the factory default setting. Lock PS Startup Mode Disable the SysStart file.
Page 194 Understanding the printer menus Symbol Set Specify the symbol set for each font name. 10U PC‑8 Notes: 12U PC‑850 • 10U PC‑8 is the US factory default setting. 12U PC‑850 is the international factory default setting. • A symbol set is a set of alphabetical and numeric characters, punctuation, and special symbols.
Page 195 Understanding the printer menus PCL Emulation Settings Specify whether the printer automatically performs a carriage return (CR) after a line feed (LF) control command. Auto CR after LF Note: Off is the factory default setting. PCL Emulation Settings Specify whether the printer automatically performs a line feed (LF) after a carriage return (CR) control command.
Page 196: Html Menu
Understanding the printer menus HTML menu Font Name Joanna MT Set the default font for HTML documents. Albertus MT Letter Gothic Note: The Times font is used in HTML documents that do not Antique Olive Lubalin Graph specify a font. Apple Chancery Marigold Arial MT...
Page 197: Help Menu
Understanding the printer menus Margin Size Set the page margin for HTML documents. 8–255 mm Notes: • 19 mm is the factory default setting. • Margin size can be increased in 1‑mm increments. Backgrounds Specify whether to print backgrounds on HTML documents. Do Not Print Note: Print is the factory default setting.
Page 198 Understanding the printer menus Menu item Description Print Defects Guide Provides a template for determining the cause of repeating print quality defects, and lists settings that can be used to adjust print quality Information Guide Provides help in locating additional information Supplies Guide Provides information about ordering supplies...
Page 199: Saving Money And The Environment
Saving money and the environment Saving money and the environment Lexmark is committed to environmental sustainability and is continually improving its printers to reduce their impact on the environment. We design with the environment in mind, engineer our packaging to reduce materials, and provide collection and recycling programs.
Page 200: Saving Energy
Saving money and the environment Check your first draft for accuracy Before printing or making multiple copies of a document: • Use the preview feature to see how the document looks like before you print it. • Print one copy of the document to check its content and format for accuracy. Avoid paper jams Correctly set the paper type and size to avoid paper jams.
Page 201: Adjusting Sleep Mode
Saving money and the environment Reduce printer noise. Notes: • Print jobs are processed at a reduced speed. • Printer engine motors do not start until a document is ready to print. There will be a short delay before the first page is printed. Use factory default settings.
Page 202: Recycling
The foam used in Lexmark packaging is recyclable where foam recycling facilities exist. Facilities may not exist in your area. When you return a cartridge to Lexmark, you can reuse the box that the cartridge came in. Lexmark will recycle the box.
Page 203 Saving money and the environment To return Lexmark cartridges for reuse or recycling, follow the instructions that came with your printer or cartridge and use the prepaid shipping label. You can also do the following: Go to www.lexmark.com/recycle. From the Toner Cartridges section, select your country or region.
Page 204: Securing The Printer
Securing the printer Securing the printer Statement of Volatility Your printer contains various types of memory that can store device and network settings, and user data. Types of memory Description Volatile memory Your printer uses standard Random Access Memory (RAM) to temporarily buffer user data during simple print and copy jobs.
Page 205: Erasing Non-Volatile Memory
Securing the printer Erasing non‑volatile memory • Individual settings, device and network settings, security settings, and embedded solutions—Erase information and settings by selecting Wipe All Settings in the Configuration menu. • Fax data—Erase fax settings and data by selecting Wipe All Settings in the Configuration menu. Turn off the printer.
Page 206: Configuring Printer Hard Disk Encryption
Securing the printer • Disk wiping can take from several minutes to more than an hour, during which the printer will be unavailable for other user tasks. Touch Back > Exit Config Menu. The printer will perform a power‑on reset, and then return to normal operating mode. Configuring printer hard disk encryption Enable hard disk encryption to prevent loss of sensitive data in the event the printer or its hard disk is stolen.
Page 207: Finding Printer Security Information
You can also see the Embedded Web Server — Security: Administrator’s Guide for additional information: Go to www.lexmark.com, and then navigate to Support & Downloads > select your printer. Click the Manuals tab, and then select Embedded Web Server — Security: Administrator’s Guide.
Page 208: Maintaining The Printer
Maintaining the printer Maintaining the printer Warning—Potential Damage: Failure to maintain optimum printer performance, or to replace parts and supplies, may cause damage to your printer. Cleaning printer parts Cleaning the printer Note: You may need to perform this task after every few months. Warning—Potential Damage: Damage to the printer caused by improper handling is not covered by the printer warranty.
Page 209: Cleaning The Scanner Glass
Maintaining the printer Cleaning the scanner glass Clean the scanner glass if you encounter print quality problems, such as streaks on copied or scanned images. Slightly dampen a soft, lint-free cloth or paper towel with water. Open the scanner cover. Clean all the areas shown, and then let them dry.
Page 210: Checking The Status Of Parts And Supplies
Using genuine Lexmark parts and supplies Your Lexmark printer is designed to function best with genuine Lexmark supplies and parts. Use of third-party supplies or parts may affect the performance, reliability, or life of the printer and its imaging components. Use of third-party supplies or parts can affect warranty coverage.
Page 211: Ordering Toner Cartridges
High Yield Toner Cartridge 605H Extra High Yield Toner Cartridge 605X* For more information on countries located in each region, visit www.lexmark.com/regions. * This toner cartridge is supported only in MX510de, MX511de, and MX511dhe printer models. Item Regular cartridge Worldwide...
Page 212: Storing Supplies
Extremely low print coverage for extended periods of time may cause imaging unit parts to fail prior to exhaustion of toner from toner cartridge. For more information on replacing the imaging unit, see the instruction sheet that came with the supply. Part name Lexmark Return Program Regular Imaging unit 500Z...
Page 213: Replacing Supplies
Maintaining the printer Replacing supplies Replacing the toner cartridge Press the button on the right side of the printer, and then open the front door. Pull the toner cartridge out using the handle. Unpack the toner cartridge, and then remove all packing materials. Shake the new cartridge to redistribute the toner.
Page 214 Maintaining the printer Insert the toner cartridge into the printer by aligning the side rails of the cartridge with the arrows on the side rails inside the printer. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems.
Page 215 Maintaining the printer Pull the toner cartridge out using the handle. Lift the green handle, and then pull the imaging unit out of the printer. Unpack the new imaging unit, and then shake it. Remove all packing materials from the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes.
Page 216 Maintaining the printer Insert the imaging unit into the printer by aligning the arrows on the side rails of the imaging unit with the arrows on the side rails inside the printer. Insert the toner cartridge into the printer by aligning the side rails of the cartridge with the arrows on the side rails inside the printer.
Page 217: Moving The Printer
Maintaining the printer Moving the printer CAUTION—POTENTIAL INJURY: The printer weight is greater than 18 kg (40 lb) and requires two or more trained personnel to lift it safely. Before moving the printer CAUTION—POTENTIAL INJURY: Before moving the printer, follow these guidelines to avoid personal injury or printer damage: •...
Page 218: Managing The Printer
This chapter covers basic administrative support tasks using the Embedded Web Server. For more advanced system support tasks, see the Networking Guide on the Software and Documentation CD or the Embedded Web Server — Security: Administrator's Guide on the Lexmark support Web site at http://support.lexmark.com. Checking the virtual display Open a Web browser, and then type the printer IP address in the address field.
Page 219: Configuring Supply Notifications From The Embedded Web Server
Managing the printer Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. • If you are using a proxy server, then temporarily disable it to load the Web page correctly. Click Reports, and then click the type of report you want to view.
Page 220: Restoring Factory Default Settings
Managing the printer Restoring factory default settings If you want to keep a list of the current menu settings for reference, then print a menu settings page before restoring the factory default settings. For more information, see “Printing a menu settings page” on page If you want a more comprehensive method of restoring the printer factory default settings, then perform the Wipe All Settings option.
Page 221: Clearing Jams
Clearing jams Clearing jams By carefully selecting paper and specialty media and loading it properly, you should be able to avoid most jams. If jams occur, then follow the steps outlined in this chapter. Warning—Potential Damage: Never use any tool to remove a jam. Doing so could permanently damage the fuser. Avoiding jams Load paper properly •...
Page 222: Understanding Jam Messages And Locations
Clearing jams • Do not slide the paper into the tray. Load paper as shown in the illustration. • Make sure the guides in the tray or the multipurpose feeder are properly positioned and are not pressing tightly against the paper or envelopes. •...
Page 223 Clearing jams Notes: • When Jam Assist is set to On, the printer automatically flushes blank pages or pages with partial prints to the standard bin after a jammed page has been cleared. Check your printed output stack for discarded pages. •...
Page 224: [X]-Page Jam, Open Front Door. [20Y.xx]
Clearing jams [x]‑page jam, open front door. [20y.xx] CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it. Press the button on the right side of the printer, and then open the front door. Pull the toner cartridge out using the handle.
Page 225 Clearing jams Lift the green handle, and then pull the imaging unit out of the printer. Warning—Potential Damage: Do not touch the shiny blue photoconductor drum under the imaging unit. Doing so may affect the quality of future print jobs. Place the imaging unit aside on a flat, smooth surface.
Page 226 Clearing jams Note: Make sure all paper fragments are removed. Insert the imaging unit by aligning the arrows on the side rails of the unit with the arrows on the side rails inside the printer, and then insert the imaging unit into the printer. Insert the toner cartridge by aligning the side rails of the cartridge with the arrows on the side rails inside the printer, and then insert the cartridge into the printer.
Page 227: [X]-Page Jam, Open Rear Door. [20Y.xx]
Clearing jams Close the front door. From the printer control panel, touch to clear the message and continue printing. For non‑touch‑screen printer models, select Next > > Clear the jam, press OK > [x]‑page jam, open rear door. [20y.xx] Open the front door to loosen the jammed paper in the rear door. Gently pull down the rear door.
Page 228: [X]-Page Jam, Clear Standard Bin. [20Y.xx]
Clearing jams Close the rear door, and then the front door. From the printer control panel, touch to clear the message and continue printing. For non‑touch‑screen printer models, select Next > > Clear the jam, press OK > [x]‑page jam, clear standard bin. [20y.xx] Firmly grasp the jammed paper on each side, and then gently pull it out.
Page 229: [X]-Page Jam, Remove Tray 1 To Clear Duplex. [23Y.xx]
Clearing jams [x]‑page jam, remove tray 1 to clear duplex. [23y.xx] CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it. Pull the tray completely out of the printer. Locate the blue lever, and then pull it down to release the jam.
Page 230: [X]-Page Jam, Open Tray [X]. [24Y.xx]
Clearing jams Insert the tray. From the printer control panel, touch to clear the message and continue printing. For non‑touch‑screen printer models, select Next > > Clear the jam, press OK > [x]‑page jam, open tray [x]. [24y.xx] Pull the tray completely out of the printer. Note: The message on the printer display indicates the tray where the jammed paper is located.
Page 231: [X]-Page Jam, Clear Manual Feeder. [25Y.xx]
Clearing jams Insert the tray. From the printer control panel, touch to clear the message and continue printing. For non‑touch‑screen printer models, select Next > > Clear the jam, press OK > [x]‑page jam, clear manual feeder. [25y.xx] From the multipurpose feeder, firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed.
Page 232: [X]-Page Jam, Open Automatic Feeder Top Cover. [28Y.xx]
Clearing jams Reload paper into the multipurpose feeder. Note: Make sure the paper guide lightly rests against the edge of the paper. From the printer control panel, touch to clear the message and continue printing. For non‑touch‑screen printer models, select Next > >...
Page 233 Clearing jams Straighten the edges of the original documents, then load the original documents into the ADF, and then adjust the paper guide. From the printer control panel, touch to clear the message and continue printing. For non‑touch‑screen printer models, select Next > >...
Page 234: Troubleshooting
Troubleshooting Troubleshooting Understanding the printer messages Cartridge low [88.xy] You may need to order a toner cartridge. If necessary, select Continue on the printer control panel to clear the message and continue printing. For non‑touch‑screen printer models, press to confirm. Cartridge nearly low [88.xy] If necessary, select Continue on the printer control panel to clear the message and continue printing.
Page 235: Close Front Door
Troubleshooting Change [paper source] to [paper size] load [orientation] Try one or more of the following: • Load the correct paper size and type in the tray, verify the paper size and type settings are specified in the Paper menu on the printer control panel, and then select Finished changing paper. For non‑touch‑screen printer models, press to confirm.
Page 236: Disk Must Be Formatted For Use In This Device
Troubleshooting From the printer control panel, select Continue to clear the message. For non-touch-screen printer models, press to confirm. Complex page, some data may not have printed [39] Try one or more of the following: • From the printer control panel, select Continue to ignore the message and continue printing. For non‑touch‑screen printer models, press to confirm.
Page 237 Troubleshooting Fax partition inoperative. Contact system administrator. Try either of the following: • From the printer control panel, select Continue to clear the message. For non‑touch‑screen printer models, press to confirm. • Turn the printer off, and then turn it back on. If the message appears again, then contact your system support person or see the “Setting up the printer to fax”...
Page 238 Troubleshooting Imaging unit very low, [x] estimated pages remain [84.xy] You may need to replace the imaging unit very soon. For more information, see the "Replacing supplies" section of the User’s Guide. If necessary, select Continue on the printer control panel to clear the message and continue printing. For non‑touch‑screen printer models, press to confirm.
Page 239 Troubleshooting Insufficient memory to collate job [37] Try one or more of the following: • From the printer control panel, select Continue to print the part of the job already stored and begin collating the rest of the print job. For non‑touch‑screen printer models, press to confirm.
Page 240 Troubleshooting Load manual feeder with [paper type] [paper size] [paper orientation] Try one or more of the following: • Load the multipurpose feeder with the correct size and type of paper. • Depending on your printer model, touch Continue or press to clear the message and continue printing.
Page 241 Maintenance kit very low, [x] estimated pages remain [80.xy] You may need to replace the maintenance kit very soon. For more information, visit the Lexmark support Web site at http://support.lexmark.com or contact customer support, and then report the message.
Page 242 Turn off the printer, wait for about 10 seconds, and then turn the printer back on. • Update the network firmware in the printer or print server. For more information, visit the Lexmark support Web site at http://support.lexmark.com. No analog phone line connected to modem, fax is disabled.
Page 243 If you do not wish to accept these risks, then remove the third-party supply or part from your printer, and then install a genuine Lexmark supply or part. Note: For a list of supported supplies, see the “Ordering supplies” section of the User's Guide or visit www.lexmark.com.
Page 244: Remove Paper From Standard Output Bin
“Replacing supplies” section of the User’s Guide. Note: If you do not have a replacement cartridge, then see the “Ordering supplies” section of the User’s Guide or visit www.lexmark.com. Replace cartridge, printer region mismatch [42.xy] Install a toner cartridge that matches the region number of the printer.
Page 245: Replace Jammed Originals If Restarting Job
Replace maintenance kit, 0 estimated pages remain [80.xy] The printer is scheduled for maintenance. For more information, visit the Lexmark support Web site at http://support.lexmark.com or contact your service representative, and then report the message.
Page 246: Restore Held Jobs
“Replacing supplies” section of the User’s Guide. Note: If you do not have a replacement imaging unit, then see the “Ordering supplies” section of the User’s Guide or visit www.lexmark.com. Restore held jobs? Try one or more of the following: •...
Page 247: Some Held Jobs Were Not Restored
• Turn off the printer and then turn it back on. • Update the network firmware in the printer or print server. For more information, visit the Lexmark support Web site at http://support.lexmark.com. Standard USB port disabled [56] From the printer control panel, select Continue to clear the message. For non‑touch‑screen printer models, press to confirm.
Page 248: Solving Printer Problems
Troubleshooting Supply needed to complete job Do either of the following: • Install the missing supply to complete the job. • Cancel the current job. Too many flash options installed [58] Turn off the printer. Unplug the power cord from the electrical outlet. Remove the extra flash memory.
Page 249: Basic Printer Problems
Troubleshooting Basic printer problems The printer is not responding Action Step 1 Go to step 2. Turn on the printer. Make sure the printer is turned on. Is the printer turned on? Step 2 Press the Sleep button Go to step 3. to wake the printer Check if the printer is in Sleep mode or Hibernate mode.
Page 250: Printer Display Is Blank
Troubleshooting Action Step 8 Go to step 9. Connect the printer cable securely to the Check if one end of the printer cable is plugged into a port on the printer printer and the and the other to the computer, print server, option, or other network computer, print server, device.
Page 251: Hardware And Internal Option Problems
Troubleshooting Hardware and internal option problems Cannot detect internal option Action Step 1 The problem is solved. Go to step 2. Turn off the printer, then wait for about 10 seconds, and then turn on the printer. Does the internal option operate correctly? Step 2 Go to step 3.
Page 252: Tray Problems
Troubleshooting Action Step 2 The problem is solved. Contact customer support. Check the cable and the ISP connection. Use the correct cable, and then make sure it is securely connected to the ISP. Check if the ISP solution interface cable is securely connected into the receptacle of the controller board.
Page 253: Paper Feed Problems
Troubleshooting Action Step 4 The problem is solved. Contact customer support. Check if the tray is available in the printer driver. Note: If necessary, manually add the tray in the printer driver to make it available for print jobs. For more information, see “Adding available options in the print driver”...
Page 254: Paper Frequently Jams
Troubleshooting Paper frequently jams Action Step 1 Go to step 2. The problem is solved. Pull out the tray, and then do one or more of the following: • Make sure paper lies flat in the tray. • Check if the paper size indicators on the paper guides are aligned with the paper size indicators on the tray.
Page 255: Solving Print Problems
Troubleshooting Solving print problems Printing problems Confidential and other held jobs do not print Note: Confidential, Verify, Reserve, and Repeat print jobs may be deleted if the printer requires extra memory to process additional held jobs. Action Step 1 Go to step 2. Select one of the Print and Hold options, and Open the held jobs folder on the printer display, and then verify that your...
Page 256: Incorrect Characters Print
Troubleshooting Error message about reading the flash drive appears Action Step 1 Go to step 2. Insert the flash drive into the front USB port. Check if the flash drive is inserted into the front USB port. Note: The flash drive will not work if it is inserted into the rear USB port.
Page 257: Job Prints From The Wrong Tray Or On The Wrong Paper
Troubleshooting Job prints from the wrong tray or on the wrong paper Action Step 1 The problem is solved. Go to step 2. Check if you are printing on paper that is supported by the tray. Resend the print job. Did the job print from the correct tray or on the correct paper? Step 2 The problem is solved.
Page 258: Printing Slows Down
Troubleshooting Action Step 3 The problem is solved. Contact customer support. Reduce the complexity of the print job by eliminating the number and size of fonts, the number and complexity of images, and the number of pages in the job. Did the job print and collate correctly? Multiple‑language PDF files do not print Action...
Page 259: Print Jobs Do Not Print
Troubleshooting Action Step 2 The problem is solved. Contact customer support. Replace the fuser. For more information on installing the fuser, see the instruction sheet that came with the part. Resend the print job. Does the print speed increase? Print jobs do not print Action Step 1 The problem is solved.
Page 260: Print Job Takes Longer Than Expected
Remove, and then reinstall the printer software. For more information, see “Installing the printer” on page Note: The printer software is available at http://support.lexmark.com. Resend the print job. Do the jobs print? Print job takes longer than expected Action Step 1 The problem is solved.
Page 261: Tray Linking Does Not Work
Troubleshooting Action Step 5 The problem is solved. Go to step 6. Check if the cable connections to the printer and print server are secure. For more information, see the setup documentation that came with the printer. Resend the print job. Did the job print? Step 6 The problem is solved.
Page 262: Unexpected Page Breaks Occur
Troubleshooting Unexpected page breaks occur Action Increase the printing timeout. The problem is solved. Check the original file for manual page From the home screen, navigate to: breaks. > Settings > General Settings > Timeouts Increase the Print Timeout setting, and then touch Submit. Resend the print job.
Page 263 Troubleshooting Clipped pages or images Leading edge ABCDE ABCDE ABCDE Trailing edge Action Step 1 Go to step 2. The problem is solved. Move the width and length guides in the tray to the correct positions for the paper loaded. Resend the print job.
Page 264: Gray Background On Prints
Troubleshooting Compressed images appear on prints Note: Printing on letter-size paper using a 220-volt fuser compresses images. Action Step 1 The problem is solved. Go to step 2. Make sure the size of the paper loaded in the tray matches the fuser type.
Page 265: Horizontal Voids Appear On Prints
Troubleshooting Action Step 3 The problem is solved. Go to step 4. Reinstall the toner cartridge. Remove the cartridge. Install the cartridge. Resend the print job. Did the background disappear from the prints? Step 4 The problem is solved. Contact customer support.
Page 266: Incorrect Margins On Prints
Troubleshooting Action Step 3 Go to step 4. The problem is solved. Redistribute the toner in the imaging unit. Remove the toner cartridge, and then the imaging unit. Firmly shake the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes.
Page 267: Paper Curl
Troubleshooting Action Step 3 The problem is solved. Contact customer support. Depending on your operating system, specify the paper size from Printing Preferences or from the Print dialog. Resend the print job. Are the margins correct? Paper curl Action Step 1 Go to step 2.
Page 268: Print Irregularities
Troubleshooting Print irregularities Leading edge ABCDE ABCDE ABCDE Trailing edge Action Step 1 Go to step 2. The problem is solved. Move the width and length guides in the tray to the correct positions for the size of the paper loaded in the tray. Resend the print job.
Page 269: Print Is Too Dark
Troubleshooting Print is too dark Action Step 1 Go to step 2. The problem is solved. From the Quality menu on the printer control panel, reduce the toner darkness. Note: 8 is the factory default setting. Resend the print job. Is the print still too dark? Step 2 Go to step 3.
Page 270: Print Is Too Light
Troubleshooting Action Step 5 Go to step 6. The problem is solved. Load paper from a fresh package. Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you use it. Resend the print job. Is the print still too dark? Step 6 Contact...
Page 271: Printer Is Printing Blank Pages
Troubleshooting Action Step 4 From the printer Go to step 5. control panel, change Make sure that the paper has no texture or rough finishes. the texture settings in the Paper Texture Are you printing on textured or rough paper? menu to match the paper you are printing Step 5...
Page 272: Printer Is Printing Solid Black Pages
Troubleshooting Action Step 1 Go to step 2. The problem is solved. Check if there is packing material left on the imaging unit. Remove the toner cartridge, and then the imaging unit. Check if the packing material is properly removed from the imaging unit.
Page 273: Repeating Defects Appear On Prints
Troubleshooting Action Step 1 Go to step 2. The problem is solved. Reinstall the imaging unit. Remove the toner cartridge, and then the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems.
Page 274: Shadow Images Appear On Prints
Troubleshooting Shadow images appear on prints Leading edge A B C D A B C D A B C D A B C D Trailing edge Action Step 1 Go to step 2. Load paper with the correct paper type and Load paper with the correct paper type and weight in the tray.
Page 275: Streaked Horizontal Lines Appear On Prints
Troubleshooting Action Step 1 Go to step 2. The problem is solved. Move the width and length guides in the tray to the correct positions for the size of the paper loaded. Resend the print job. Is the print still skewed? Step 2 Contact customer...
Page 276: Streaked Vertical Lines Appear On Prints
Troubleshooting Action Step 4 Go to step 5. The problem is solved. Reinstall the imaging unit. Remove the toner cartridge, and then the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems.
Page 277: Toner Fog Or Background Shading Appears On Prints
Troubleshooting Action Step 3 Go to step 4. The problem is solved. Load paper from a fresh package. Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you use it. Resend the print job. Do streaked vertical lines appear on prints? Step 4 Go to step 5.
Page 278: Toner Rubs Off
Troubleshooting Toner rubs off Leading edge Trailing edge Action Step 1 Go to step 2. Specify the paper type, texture, and weight From the Paper menu on the printer control panel, check the paper type, from the tray settings texture, and weight. to match the paper loaded in the tray.
Page 279: Uneven Print Density
Troubleshooting Uneven print density Action Replace the imaging unit, and then resend the print job. Contact customer The problem is solved. support. Is the print density uneven? Vertical voids appear on prints Leading edge Trailing edge Action Step 1 Go to step 2. The problem is solved.
Page 280: Solving Copy Problems
Troubleshooting Action Step 4 Go to step 5. The problem is solved. Redistribute the toner in the imaging unit. Remove the toner cartridge, and then the imaging unit. Firmly shake the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes.
Page 281: Partial Document Or Photo Copies
Troubleshooting Partial document or photo copies Action Step 1 Go to step 2. Place the document or photo facedown on the Check the placement of the document or photo. scanner glass in the Make sure the document or photo is loaded facedown on the scanner upper left corner.
Page 282 Troubleshooting Action Step 4 Go to step 5. “Print quality problems” on Send a print job, and then check for print quality problems. page 262. From the General Settings menu, adjust the Eco‑Mode settings. From the Copy menu, adjust the Darkness setting. If the print remains faded, then replace the toner cartridge.
Page 283: Solving Fax Problems
Troubleshooting Action Step 9 Contact customer The problem is solved. support. Check for washed‑out or overexposed output. From the Copy screen, adjust the settings of the following: • Background Removal—Reduce the current setting. • Darkness—Increase the current setting. Resend the copy job. Do pages show washed‑out or overexposed prints? Scanner unit does not close Action...
Page 284: Caller Id Is Not Shown
Troubleshooting Caller ID is not shown Action Contact your telephone company to check if your telephone line is The problem is solved. Contact customer subscribed to the caller ID service. support. Notes: • If your region supports multiple caller ID patterns, then you may have to change the default setting.
Page 285 Troubleshooting Action Step 5 The problem is solved. Go to step 6. Check the telephone wall jack. Plug the telephone cable into the wall jack. Listen for a dial tone. If you do not hear a dial tone, then plug a different telephone cable into the wall jack.
Page 286: Can Receive But Not Send Faxes
Troubleshooting Action Step 8 The problem is solved. Go to step 9. Temporarily disconnect other equipment (such as answering machines, computers with modems, or telephone line splitters) between the printer and the telephone line, and then try sending or receiving a fax. Can you send or receive a fax? Step 9 The problem is solved.
Page 287: Can Send But Not Receive Faxes
Troubleshooting Action Step 2 The problem is solved. Go to step 3. Load the original document properly. Load the original document faceup, short edge first into the ADF tray or facedown on the scanner glass in the upper left corner. Note: Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine clippings) into the ADF tray.
Page 288: Received Fax Has Poor Print Quality
Troubleshooting Action Step 3 The problem is solved. Contact customer support. Replace the toner cartridge. For more information, see the instruction sheet that came with the supply. Can you receive faxes? Fax and e-mail functions are not set up Notes: •...
Page 289: Solving Scanner Problems
Troubleshooting Action Step 2 The problem is solved. Go to step 3. Decrease the incoming fax transmission speed. Open a Web browser, and then type the printer IP address in the address field. Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
Page 290: Cannot Scan From A Computer
Troubleshooting Cannot scan from a computer Action Step 1 Go to step 3. Go to step 2. Make sure the printer is turned on and that Ready appears on the printer display before scanning a job. Does Ready appear before scanning the job? Step 2 Clear the error Go to step 3.
Page 291 Troubleshooting Action Step 3 Go to step 4. “Cleaning the scanner glass” on Clean the scanner glass and the ADF glass using a clean, lint‑free cloth page 209. dampened with water. Is the scanner glass clean? Step 4 Go to step 5. Place the document or photo facedown on the Check the placement of the document or photo.
Page 292: Scanning Takes Too Long Or Freezes The Computer
Troubleshooting Action Step 3 Close the file you are Go to step 4. scanning. Check if the document or photo you want to scan is open in another application or being used by another user. Is the file you want to scan open by another application or user? Step 4 Contact customer...
Page 293: The Scanner Does Not Respond
Troubleshooting The scanner does not respond Action Step 1 Go to step 2. Turn on the printer. Check if the printer is turned on. Is the printer turned on? Step 2 Go to step 3. Connect the printer cable securely to the Check if the printer cable is securely attached to the printer and the printer and the computer, print server, option, or other network device.
Page 294: Solving Home Screen Applications Problems
Troubleshooting Solving home screen applications problems An application error has occurred Action Step 1 Go to step 2. Contact customer support. Check the system log for relevant details. Open a Web browser, and then type the printer IP address in the address field.
Page 295 Troubleshooting Action Step 2 The problem is solved. Go to step 3. Make sure the printer IP address is correct. View the printer IP address: • From the TCP/IP section in the Network/Ports menu • By printing a network setup page or menu settings page, and then finding the TCP/IP section Note: An IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
Page 296: Contacting Customer Support
You need to know your printer model type and serial number. For more information, see the label at the back of the printer. The serial number is also listed on the menu settings page. Lexmark has various ways to help you solve your printing problem. Visit the Lexmark Web site at http://support.lexmark.com, and then select one of the following: Tech Library You can browse our library of manuals, support documentation, drivers, and other downloads to help you solve common problems.
Page 297: Notices
The following paragraph does not apply to any country where such provisions are inconsistent with local law: LEXMARK INTERNATIONAL, INC., PROVIDES THIS PUBLICATION “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
Page 298 Notices Trademarks Lexmark, Lexmark with diamond design, and MarkVision are trademarks of Lexmark International, Inc., registered in the United States and/or other countries. PrintCryption is a trademark of Lexmark International, Inc. Mac and the Mac logo are trademarks of Apple Inc., registered in the U.S. and other countries.
Page 299: Noise Emission Levels
Note: To assure compliance with FCC regulations on electromagnetic interference for a Class B computing device, use a properly shielded and grounded cable such as Lexmark part number 1021231 for parallel attach or 1021294 for USB attach. Use of a substitute cable not properly shielded and grounded may result in a violation of FCC regulations.
Page 300: Temperature Information
The WEEE logo signifies specific recycling programs and procedures for electronic products in countries of the European Union. We encourage the recycling of our products. If you have further questions about recycling options, visit the Lexmark Web site at www.lexmark.com for your local sales office phone number.
Page 301: Static Sensitivity Notice
ENERGY STAR Any Lexmark product bearing the ENERGY STAR emblem on the product or on a start-up screen is certified to comply with Environmental Protection Agency (EPA) ENERGY STAR requirements as configured when shipped by Lexmark.
Page 302: Power Consumption
The product is plugged into an electrical outlet, but the power switch is turned off. The power consumption levels listed in the previous table represent time-averaged measurements. Instantaneous power draws may be substantially higher than the average. Values are subject to change. See www.lexmark.com for current values.
Page 303: Hibernate Mode
Notices Sleep Mode This product is designed with an energy-saving mode called Sleep Mode. The Sleep Mode saves energy by lowering power consumption during extended periods of inactivity. The Sleep Mode is automatically engaged after this product is not used for a specified period of time, called the Sleep Mode Timeout. Factory default Sleep Mode Timeout for this product (in minutes): By using the configuration menus, the Sleep Mode Timeout can be modified between 1 minute and 120 minutes.
Page 304 The manufacturer of this product is: Lexmark International, Inc., 740 West New Circle Road, Lexington, KY, 40550 USA. The authorized representative is: Lexmark International Technology Hungária Kft., 8 Lechner Ödön fasor, Millennium Tower III, 1095 Budapest HUNGARY.
Page 305: Notice To Users Of The Canadian Telephone Network
If this happens, the telephone company will provide advance notice in order for you to make necessary modifications to maintain uninterrupted service. If you experience trouble with this equipment, for repair or warranty information, contact Lexmark International, Inc. www.lexmark.com or your Lexmark representative.
Page 306: Notice To Users Of The New Zealand Telephone Network
Notices Telephone companies report that electrical surges, typically lightning transients, are very destructive to customer terminal equipment connected to AC power sources. This has been identified as a major nationwide problem. It is recommended that the customer install an appropriate AC surge arrestor in the AC outlet to which this device is connected.
Page 307: Using This Product In Switzerland
Using this product in Switzerland This product requires a Swiss billing tone filter (Lexmark part number 80D1877) to be installed on any line which receives metering pulses in Switzerland. The filter must be used, as metering pulses are present on all analog telephone lines in Switzerland.
Page 308: Regulatory Notices For Wireless Products
Notices Compliance is indicated by the CE marking. The manufacturer of this product is: Lexmark International, Inc., 740 West New Circle Road, Lexington, KY, 40550 USA. The authorized representative is: Lexmark International Technology Hungária Kft., 8 Lechner Ödön fasor, Millennium Tower III, 1095 Budapest HUNGARY, A declaration of conformity to the requirements of the Directives is available upon request from the Authorized Representative.
Page 309: Taiwan Ncc Rf Notice Statement
Notices Industry Canada (Canada) Cet appareil est conforme à la norme RSS-210 d'Industry Canada. Son fonctionnement est soumis aux deux conditions suivantes : (1) cet appareil ne doit pas provoquer d'interférences et (2) il doit accepter toute interférence reçue, y compris celles risquant d'altérer son fonctionnement.
Page 310 Notices Compliance is indicated by the CE marking. The manufacturer of this product is: Lexmark International, Inc., 740 West New Circle Road, Lexington, KY, 40550 USA. The authorized representative is: Lexmark International Technology Hungária Kft., 8 Lechner Ödön fasor, Millennium Tower III, 1095 Budapest HUNGARY.
Page 311 Alulírott, Lexmark International, Inc. nyilatkozom, hogy a termék megfelel a vonatkozó alapvetõ követelményeknek és az 1999/5/EC irányelv egyéb elõírásainak. Íslenska Hér með lýsir Lexmark International, Inc. yfir því að þessi vara er í samræmi við grunnkröfur og aðrar kröfur, sem gerðar eru í tilskipun 1999/5/EC. Italiano Con la presente Lexmark International, Inc.
Page 312: Limited Warranty
Remarketer or Lexmark, or ship it prepaid and suitably packaged to a Lexmark designated location. You are responsible for loss of, or damage to, a product in transit to the Remarketer or the Lexmark designated location.
Page 313: Limitation Of Liability
ANY LOST PROFITS, LOST SAVINGS, INCIDENTAL DAMAGE, OR OTHER ECONOMIC OR CONSEQUENTIAL DAMAGES. This is true even if you advise Lexmark or a Remarketer of the possibility of such damages. Lexmark is not liable for any claim by you based on a third party claim.
Page 314 Notices Additional rights Some states do not allow limitations on how long an implied warranty lasts, or do not allow the exclusion or limitation of incidental or consequential damages, so the limitations or exclusions contained above may not apply to you. This limited warranty gives you specific legal rights.
Page 315 Index Index advanced imaging Change [paper source] to [paper Numerics copy options 90 type] [paper size] load 250‑sheet tray e‑mail options 97 [orientation] 235 installing 41 fax options 120 changing output file type 550‑sheet tray scan options 126 e‑mailing 94 installing 41 answering machine checking an unresponsive...
Page 316 Index supply notifications, toner overlay 89 create booklet cartridge 219 paper saver 90 copy options 90 configuring port settings 49 Save As Shortcut 89 creating a fax destination shortcut configuring supply notifications 219 separator sheets 89 using the Embedded Web connecting printer to distinctive sides (duplex) 88 Server 115...
Page 317 Index display troubleshooting environmental settings e‑mail screen printer display is blank 250 conserving supplies 199 options 95, 96 display, printer control panel Eco‑Mode 200 E‑mail Settings menu 171 adjusting brightness 201 Hibernate mode 201 e‑mail shortcuts, creating disposing of printer hard disk 204 printer display brightness, using the Embedded Web distinctive ring service, fax...
Page 318 Index Fax partition inoperative. Contact Finishing menu 188 home screen system administrator. 237 firmware card 25 buttons, understanding 15 fax ports 44 flash drive customizing 19 Fax server 'To Format' not set up. printing from 73 hiding icons 19 Contact system administrator. 237 Flash Drive menu 181 showing icons 19 fax setup...
Page 319 Index Insufficient memory, some Held Load [paper source] with [paper Fax Mode (Analog Fax Setup) 162 Jobs were deleted [37] 238 type] [paper size] [paper Finishing 188 Insufficient memory, some held orientation] 241 Flash Drive 181 jobs will not be restored [37] 238 Load manual feeder with [custom FTP Settings 176 internal options 25...
Page 320 Paper Weight menu 133 modem, fax is disabled. 242 paper weights noise emission levels 299 supported by printer 70 page setup Non‑Lexmark [supply type], see parts e‑mail options 96 User’s Guide [33.xy] 242 checking status 210 fax options 119 non‑volatile memory 204...
Page 321 Index horizontal voids appear on printer control panel Close flatbed cover and load prints 265 adjusting brightness 201 originals if restarting job print irregularities 268 factory defaults, restoring 220 [2yy.xx] 235 print is too dark 269 using 14 Close front door 235 print is too light 270 printer control panel, virtual Complex page, some data may not...
Page 322 [54] 247 Quality menu 189 to modem, fax is disabled. 242 Standard USB port disabled Quiet Mode 200 Non‑Lexmark [supply type], see [56] 247 User’s Guide [33.xy] 242 Supply needed to complete Not enough free space in flash job 248...
Page 323 Index repeat print jobs 75 saving paper 85 copying using 80 printing from a Macintosh scan image Scanner jam, remove all originals computer 76 output file type 125 from the scanner [2yy.xx] 246 printing from Windows 76 scan options Scanner jam, remove jammed repeating print defects appear on Adjust ADF Skew 126 originals from the scanner...
Page 324 115 conserving 199 troubleshooting FTP address 122 storing 212 an application error has FTP destination 121 using genuine Lexmark 210 occurred 294 showing icons on the home using recycled paper 199 cannot open Embedded Web screen 19 supplies, ordering...
Page 325 Index can send but not receive toner rubs off 278 faxes 287 toner specks appear on prints 278 verify print jobs 75 cannot send or receive a fax 284 transparency print quality is printing from a Macintosh received fax has poor print poor 278 computer 76 quality 288...

This manual is also suitable for:

Mx510 series

Lexmark MX410 series User Manual

Safety Information

Learning about the Printer

Understanding the Printer Control Panel

Setting up and Using the Home Screen Applications

Additional Printer Setup

Loading Paper and Specialty Media

Paper and Specialty Media Guide

Printing

Copying

E-Mailing

Faxing

Scanning

Understanding the Printer Menus

Saving Money and the Environment

Securing the Printer

Maintaining the Printer

Managing the Printer

Clearing Jams

Troubleshooting

Notices

Quick Links

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Summary of Contents for Lexmark MX410 series