Hardware Options Problems - Lexmark B2865dw User Manual

Troubleshooting
3
Read the warning message, and then select Continue.
4
Press and hold X and #, or X and
Note: If you are unable to reset the supply usage counters, then return the item to the place of
purchase.
Paper feed problems
Envelope seals when printing
Action
Step 1
a
Use an envelope that has been stored in a dry environment.
Note: Printing on envelopes with high moisture content can
seal the flaps.
b
Send the print job.
Does the envelope seal when printing?
Step 2
a
Make sure that paper type is set to Envelope.
From the control panel, navigate to:
Settings > Paper > Tray Configuration > Paper Size/Type
For non‑touch‑screen printer models, press
through the settings.
b
Send the print job.
Does the envelope seal when printing?
Collated printing does not work
Action
Step 1
a
From the printer control panel, navigate to:
Settings > Print > Layout > Collate
For non-touch-screen printer models, press
through the settings.
b
Set Collate to On.
c
Print the document.
Are the pages collated correctly?
, simultaneously for 15 seconds to clear the message.
Yes
Go to step 2.
Contact
support.
to navigate
Yes
The problem is
solved.
to navigate
No
The problem is
solved.
customer The problem is
solved.
No
Go to step 2.
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