Troubleshoot a problem
Horizontal white lines
Printing problems
Print quality is poor
Blank or white pages
Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings
> Troubleshooting > Print Quality Test Pages. For non-touch-screen printer models, press
through the settings.
Action
1
Open the front door, and then firmly push it down.
2
Pull out the print cartridge tray.
3
Remove, and then insert the print cartridges.
4
Insert the print cartridge tray, and then close the door.
5
Print the document.
Is the printer printing blank or white pages?
Vertical white lines
Repeating defects
Yes
Contact
support.
No
customer
The problem is
solved.
151
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