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7. Troubleshooting

Printing Problems

Problem
Misfeeds occur frequently.
When you try to set several
functions at a time, you cannot
set some functions.
Parts of the image are not
printed in Erase border mode.
Prints are blank or parts of the
image are not printed.
Prints are blank or parts of the
image are not printed.
2nd printing with another drum
is unsatisfactory.
An uneven solid image
appears.
"Double feed detected at
output. Check the output." is
displayed frequently.
182
Causes
Improper paper type is
selected.
Some functions cannot be used
together.
• Erase margin is too wide.
• Edge margins of original
are too narrow.
The paper feed side plates are
not set correctly.
The sensor is dirty.
The 1st print image is still wet.
Large solid image wrinkles the
master.
The reverse or the face of
printed paper is printed again.
Solutions
Select proper paper type. See
page 77 "Printing on Thick
Paper" , page 78 "Printing onto
Envelopes" , or page 79
"Printing onto Special Paper".
See page 215 "Function
Compatibility".
Set a narrower erase margin
with User Tools. For details, see
page 102 "Erase Border".
Make sure that the paper feed
side plates touch the paper
lightly and the proper paper
size is displayed in the display.
Use a soft cloth to clean the
sensor, and then place the
paper again.
Wait until the 1st image
becomes dry.
Increase the print speed or
select photo mode.
Set to "Off" in "Double Feed
Warning" with User Tools.

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