Troubleshoot a problem
Do not slide paper into the tray. Load paper as shown in the illustration.
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Make sure that the paper guides are positioned correctly and are not pressing tightly against the paper or
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envelopes.
Push the tray firmly into the printer after loading paper.
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Use recommended paper
Use only recommended paper or specialty media.
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Do not load paper that is wrinkled, creased, damp, bent, or curled.
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Flex, fan, and align the paper edges before loading.
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Do not use paper that has been cut or trimmed by hand.
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Do not mix paper sizes, weights, or types in the same tray.
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Make sure that the paper size and type are set correctly on the computer or printer control panel.
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Store paper according to manufacturer recommendations.
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