Troubleshoot a problem
Paper feed problems
Envelope seals when printing
Action
Step 1
1
Use an envelope that has been stored in a dry environment.
Note: Printing on envelopes with high moisture content can seal the
flaps.
2
Send the print job.
Does the envelope seal when printing?
Step 2
1
Make sure that paper type is set to Envelope.
From the control panel, navigate to:
Settings > Paper > Tray Configuration > Paper Size/Type
2
Send the print job.
Does the envelope seal when printing?
Yes
Go to step 2.
Contact
customer
support.
203
No
The problem is
solved.
The problem is
solved.