Ricoh Aficio 2035e Service Manual page 829

2.2 TROUBLESHOOTING PROCEDURES
Use the following procedures to determine whether the machine or another part of
the network is causing the problem.
Communication
Route
1. Connection with the
LAN
General LAN
2. LAN activity
1. Network settings on
the PC
2. Check that PC can
Between IFAX and
PC connect with the
machine
3. LAN settings in the
machine
1. LAN settings in the
machine
2. E-mail account on
the server
Between machine
and e-mail server
3. E-mail server
1. E-mail account on
the Server
Between e-mail
server and internet
SM
Item Action
• Check that the LAN cable
is connected to the
machine.
• Check that the LEDs on
the hub are lit.
• Check that other devices
connected to the LAN can
communicate through the
LAN.
• Check the network
settings on the PC.
• Use the "ping" command
on the PC to contact the
machine.
• Check the LAN
parameters
• Check if there is an IP
address conflict with other
PCs.
• Check the LAN
parameters
• Check if there is an IP
address conflict with other
PCs.
• Make sure that the
machine can log into the
e-mail server.
• Check that the account
and password stored in
the server are the same
as in the machine.
• Make sure that the client
devices which have an
account in the server can
send/receive e-mail.
• Make sure that the PC
can log into the e-mail
server.
• Check that the account
and password stored in
the server are the same
as in the machine.
7
TROUBLESHOOTING PROCEDURES
• Is the IP address
registered in the TCP/IP
properties in the network
setup correct? Check the
IP address with the
administrator of the
network.
• At the MS-DOS prompt,
type ping then the IP
address of the machine,
then press Enter.
• Use the "Network"
function in the User Tools.
• If there is an IP address
conflict, inform the
administrator.
• Use the "Network"
function in the User Tools.
• If there is an IP address
conflict, inform the
administrator.
• Ask the administrator to
check.
• Ask the administrator to
check.
• Send a test e-mail with
the machine's own
number as the
destination. The machine
receives the returned e-
mail if the communication
is performed successfully.
• Ask the administrator to
check.
Remarks
IFAX