Ricoh Aficio 2035e Service Manual page 341

Rev. 07/2004
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5.7.2 RETRIEVING THE DEBUG LOG FROM THE HDD
1. Insert the IC card into the copier.
2. Enter the SP mode and execute SP5857 007 (Copy HDD to IC Card (Latest 4
MB) to write the debugging data to the IC card.
NOTE: The IC card can hold up to 4MB of data. If the debugging data is larger
than 4MB, you can switch to another IC card.
3. After you return to the service center, use a card reader to copy the file and
send it for analysis to Ricoh by email, or just send the IC card by mail.
5.7.3 RECORDING ERRORS MANUALLY
Since only SC errors and jams are recorded to the debug log automatically, for any
other errors that occur while the customer engineer is not on site, please instruct
customers to perform the following immediately after occurrence to save the debug
data. Such problems would include a controller or panel freeze.
NOTE: In order to use this feature, the customer engineer must have previously
switched on the Save Debug Feature (SP5857-001) and selected the hard
disk as the save destination (SP5857-002).
1. When the error occurs, on the operation panel, press
2. On the control panel, enter "01" then hold down
the machine beeps then release. This saves the debug log to the hard disk for
later retrieval with an IC card by the service representatives.
3. Switch the machine off and on to resume operation.
The debug information for the error is saved on the hard disk so the service
representatives can retrieve it on their next visit by copying it from the HDD to
an IC card.
SM
USING THE DEBUG LOG
(Clear Modes).
for at least 3 sec. until
5-125 B135/B138